- Accounts & passwordsAccount and login nameApplication specific passwords for studentsChange/activate ICT password: general info + FAQChange/activate/reset password: manualChanging UT e-mail addressChecklist ICT services employeesChecklist ICT services studentsDisconnect Microsoft work or school accountEduroam guest access (EVA)Multi-Factor Authentication (MFA)Remove old login credentials on websitesTips after changing password for Mac
- ArchiveArchive FAQArchiving servicesConsulting and Storage facilitiesPolicy and AdviceWhat is records management and what's my reponsibility as employee?
- Data storageAdditional customised data storage options for employeesBackups for employees (mail and files)Data restore on Windows (recover previous version)Data Storage for employees (M, P and U drive)FileSender for employeesGoogle Drive (in Google Apps) for studentsSharepoint (incl FAQ)SURFdrive for employeesWebdrive for employeesWiki for employees
- Education support and administrationAdmission & (re)Enrolment (incl minor)
- Email and calendarConnect MyTimetable to a calendar appEmail settings for employeesMailing lists for students and employees via lists.utwente.nlPlanzelf (appointment planner)
- HardwareLost and found: hardware/devicesNotebook Service CentrePurchase of hardwareRedundant electronic equipment (e-waste)Stichting Inter-Active Personal ComputingUT workstation for employeesUT workstation for graduate students
- Network (Eduroam, VPN, etc)Campusnet: Internet facilities for campus residents and ITC hotelCyber Safety and incident reportingEduVPN connectionNetwork - general information about wired and wireless networksOff-campus accessPIN over IP / payment terminalRules en policy for internet useWired NetworkWireless Network
- New employeesChecklist ICT services employees
- Phone services (incl. Teams)Disable simultaneous ring (Mac, iPhone, IOS)Microsoft TeamsMobile telephony for employeesMobile telephony: voicemail settingsSetup your new Android deviceSetup your new employee iPhone/iPadZoom (incl FAQ)
- Research Supporta. Prepare your researchb. Perform your researchc. Publish your researchd. Preserve your researchResearch Support Topics
- ServerKubernetes/DockerLightweight DatabaseTerminal Servers (EEMCS employees only)UNIX Server (EEMCS employees only)UT non-standard hosting (Customised Web Services)Virtual Research Environment (VRE)Virtual server
- SoftwareAdobe Creative Cloud (Photoshop, etc) for employeesEncryption (for safe data storage on your computer)JOIN (UT Document management system)Matlab & SimulinkMicrosoft Office 365 for students and employeesNotebook Service CentreOsirisOverview Apple Software for employees (incl Apple FAQ)Remote Desktop Connection (RDP)Software for your private computer (students/employees)Software for your work computerUNIX Server (EEMCS employees only)Van Dale DictionaryVirtual Workplace (Horizon)
- University Information ManagementBusiness Information ManagementDigital architectureEnterprise Systems UTInformation security and privacyIT GovernancePolicy/guidelines for end users
- University LibraryFind & access literatureLibrary services & facilitiesPublication & archivingReferencing & copyrightResearch Data ManagementResearch impact
- Video ServicesInnovation in educationMassive Open Online Courses (MOOCs)Motion graphics and animationPodcast recording facilitiesUploading video contentVideo creation by external suppliersVideoteam portfolioZoom and Microsoft Teams
- Websites & portalsWebHare (website CMS): documentation and support
- Workstation support (employees, students & guests)Checklist ICT services employeesCustomised (non standard) servicesEmployee workstation: ICT support for employeesEmployee workstation: install Windows Updates at home (outside UT network)Employee workstation: the 3 optionsHome office support (incl FAQ)ICT support for studentsICT support for third parties and guestsModern workplace Window 10: quick reference first time log onModern workplace Window 11: quick reference first time log onModern workplace: reinstall by end userReturn Material Authorisation (RMA)
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