- Activate your account / change or forgot your password?
When you receive the automatically generated mail with your personal account details, you activate the account by setting a password. Make sure you have entered the correct private e-mail address.
The password needs to be changed every year.
- Multi-factor authentication
Security management of the University of Twente periodically evaluates the way users get authenticated to IT resources and implements improvements if necessary. As a result of measures we have to take for the ever-increasing cyber threats and privacy protection, it has been decided, in consultation with the organization, to introduce Multi-Factor Authentication (MFA). Click here for the manuals and FAQ.
- Workstation @UT
Windows 10 is the standard of the UT workstation (desktop and notebook). As a result of the user being the administrator on the computer it is possible to install software yourself. LISA provides several services like the installation of Windows 10 and some of the logon services. We also provide the required level of security regarding the workstation. Click here for more information about workstations.
Note: When you log in to a UT workstation for the first time, make sure you are connected to the wired UT network or the eduroam (wireless) network first.
- Workstation @home
- Software center
Microsoft Software Center is available for installing UT software for employees on UT Windows computers. Click here for more infomation and the manual.
- Notebook Service Centre
Software for students and employees is (after login) available on www.nsc.utwente.nl/software.
Please note: For employees with UT pc/notebook using Windows, please use the software manager on your computer to download/update your software.
- Self Service Portal
- Microsoft Office 365
Microsoft Office365 is available for UT employees and students. Microsoft Office365 is a Cloud service that consists of several applications like Word, Excel and PowerPoint which can be used both in the Cloud as well as on your own device. Click here for more information and FAQ.
- Eduroam wireless network
Eduroam (education roaming) enables students, researchers and other members of staff to use their education or research institute’s wireless (wifi) network in a safe manner. Click here for the manuals.
- Microsoft Teams
You can use Teams to invite your colleagues to chat, meet, call and work together. This can all be done in one place, wherever you are. Click here for more information and manuals.
When you start Outlook on a UT PC, the email account is automatically set up. Click here for the manuals.
Connect to EduVPN so that you can use services outside the UT that are only available via the UTnet. Click here for the manuals.
The follow-me printer is already installed on UT workstations. For more information about registering your employee card for printing or installing the follow-me printer on a private computer, click here for all the manuals.
- Employee portal
The employee portal is available on employees.utwente.nl. The portal contains links to web applications and other (self added) links. Besides that, news and events or other announcements for employees are presented.
- Self Service Portal
To apply for services or order hardware, please go to the self service portal.
- Service Portal
Overview of all services and manuals offered by the LISA department.
- Cyber security
LISA is responsible for the security of the UT-managed workstations. Defender and Bitlocker are examples of applications meant to secure the computer. Defender is the anti-virus and anti-malware software. Bitlocker is the encryption of the system drive of the computer to prevent a data leak in case of computer loss. More information: Cyber Safety.
Don't get lost @UT, download the MazeMap app!
- Campus Crowd app
To support our staff and students if they have to get to campus, we have been working on a CampusCrowdMap. You can use the map to find out which places are currently crowded and which are not. The crowd map is based on the number of devices connected to the Eduroam and Enschede_Stad_van_Nu Wi-Fi networks. No personal data will be stored. CampusCrowdMap provides an estimate that helps you decide which places are safe and which should be avoided.
- Employee card
Please contact the Service Desk ICT for a new employee card. Please do not forget to bring a valid ID when collecting the employee card.
You can identify yourself with this card at the UT and make use of all kinds of facilities at the UT. This employee card is strictly personal, bears your picture and your employee number (m-number). It is not allowed to pass this employee card on to third parties. This employee card can be used for facilities at the UT such as:
- To keep your workstation in a good condition it is advised to restart your workstation regularly. The advice is to restart it at least once a week.
- On the taskbar there is an icon “Mail”, this application can’t be used for the email of the university. Always use Microsoft Outlook. You can remove the “Mail” icon and replace it with the Outlook icon
- The folder “Documents” is stored locally on the workstation, there is no automatic backup.
- Type “default programs” in the start-menu to change for instance the default web browser or the program to open PDF-files.
For further advice or information, please contact the LISA Servicedesk ICT: +31 (0)53 489 5577, firstname.lastname@example.org