- Checklist ICT services employeesWelcome at the University of twente Start here with the checklist of ICT services for employees. Account Activate your account / change or forgot your password? When you receive the automatically generated mail with your personal account details, you activate the account by setting a password. Make sure you have entered the correct private e-mail address. Please go to the LISA self-service portal. Click on the CLICK HERE button under change / activate at the right bottom of the webpage. Click here for the manual. The password needs to be changed every year. Multi-factor authentication Security management of the University of Twente periodically evaluates the way users get authenticated to IT resources and implements improvements if necessary. As a result of measures we have to take for the ever-increasing cyber threats and privacy protection, it has been decided, in consultation with the organization, to introduce Multi-Factor Authentication (MFA). Click here for the manuals and FAQ. Workstation Workstation
- Customised (non standard) servicesWithin LISA, customized services mean all service that falls outside the scope of standard service (within the context of education and research). You can also use this service when you require help with an ICT related problem that falls within the context of education and research. If you would like to find out whether your project is eligible for help from the LISA, please contact Tonnie Tibben (a.b.tibben@utwente.nl). Request Please send any requests for bespoke services to Tonnie Tibben (a.b.tibben@utwente.nl) Costs The cost depends on the type and the scope of the project. You can find more information about the costs on the rates page. Conditions To request bespoke projects, you have to have: staff registration at the UT; a request that falls within the context of research and education. Delivery The delivery time depends on the project. Support For support please contact Tonnie Tibben (a.b.tibben@utwente.nl). Should you have any other questions or should a fault occur, please contact the Service
- Employee workstation: ICT support for employeesThe LISA offers support in the use of the UT Workstation. The support entails installing and managing the required software. As an employee, you have the option of performing the installation and the management yourself, or leaving this to LISA. In case you would like to partially manage your workstation yourself, this may have an impact on the type of support and the costs associated with this. The support can be subdivided into 1st, 2nd and 3rd line support and is offered in different 'packages', depending on which workstation option you use. (detailed description UT workstation) Requests When using a UT workstation, you are automatically entitled to Standard UT workstation support. Should you wish to expand this to the Basic UT workstation or the bespoke workstation, the faculty first has to approve this request. Because these two types of workstation support relate to 2nd line and 3rd line support, the time provided for the support by the LISA is registered and passed on separately. Once the request has been
- Employee workstation: install Windows Updates at home (outside UT network)Introduction Unfortunately, Windows 10 isn’t automatically updated when your computer isn’t connected to the UT network on Campus. This can lead to unsecured workstations and are potentially the target of cyber-attacks. It is very important to run Windows updates manually at least once a week. To start this process manually, you’ll need to follow the manual below. Before you get started This manual uses a consistent style of writing: references to text and buttons on screens are printed in italics, information that you have to enter yourself is printed in bold. Make sure your power adapter is plugged in while downloading and installing updates. Downloading updates over Wi-Fi is possible, but a wired connection is preferred. STEP 1 Click on the search button (the magnifier) and type Updates. Select Check for updates. STEP 2 Click on Check online for updates from Microsoft Update. Note: When you click on Check for updates, you will get an error message. To resolve this, connect with VPN and retry. Windows is now
- Employee workstation: the 3 optionsLISA offers three types of UT workstations: The UT Modern Workplace The UT Managed Workstation The Customized UT Workstation installation The Modern workplace Only notebooks will get a UT Modern Workplace installation and are suited for hybrid working. Home delivery will an option soon, our hardware supplier has already provided the required UT installation. The digital connection with the University of Twente has changed: The computer is no longer a member of the ad.utwente.nl domain, but a member of the Azure Active Directory Tenant of University of Twente.This means that the workplace is managed in a very secure way from the Microsoft Azure cloud environment and Microsoft Endpoint Manager (Intune). The Windows Known Folders (Desktop, Documents and Pictures) are directly linked to your OneDrive for Business environment of the University of Twente. The UT Modern Workplace only needs an active internet connection, no matter where the workplace is (home, office, on the road etc), to be kept up to date in order
- Home office support (incl FAQ)LISA provides some support for setting up a home office. This support is provided from LISA Location Support. You must, therefore, bring your PC to LISA Location Support. Applications An application is not required; this service is generally available to all UT employees in permanent employment. Costs The costs are paid by the unit to which the staff member belongs. Any costs of materials are for the client's account. Conditions The conditions for setting up a UT home office apply: A computer with internet connection. An UT ICT account. You are employed by the University of Twente. The computer is no more than 4 years old. Delivery This support includes: Installation of VPN. Setting up remote desktop. Installation of antivirus program. Mobile devices. Advice and assistance with the installation of software that may be also be used at home according to the contract. Telephone advice about solving home computer problems. Support For questions or more information, please contact the Service Desk ICT. They are able
- ICT support for studentsIf you experience problems with your notebook, tablet or smartphone, you can ask for help from the Notebook Service Centre (NSC). Description NSC The NSC is part of the LISA and mainly focuses on UT students. Students who have had to purchase a Notebook for their course and who experience problems with the Notebook can ask for help from the NSC. You should contact the NSC for the following services: purchase of notebooks; software licenses; support. More information check the website of the NSC. Requests You can request one of the services at the NSC. Costs No costs are attached to support for UT students through the NSC or SNT. Conditions To be able to use the services of the NSC you have to: have a student registration with the UT; Delivery No delivery time applies to this service. Support For support, you should use the service desks and websites of the NSC. For further support, use the selfservice portal and the manuals. Should you have any other questions or should a fault occur, please contact the Service
- ICT support for third parties and guestsAs a guest of the UT, if you experience problems with your notebook, tablet or smartphone, you can ask for help at the Service desk ICT. The Service Desk will initially offer the necessary support. If the problem is too large for the Service Desk to provide a fast solution, the Service Desk will have to refer you to a different establishment that will be able to offer further help. Requests The Service Desk offers support by e-mail, telephone or at the reception desk in the Citadel. Costs More information about the costs can be found in the self service portal. Conditions To be able to use the support offered by the Service Desk, you have to be: a guest of the UT. Delivery As a rule, the problem has to have been resolved within 10 minutes. Support For support, use the selfservice portal and the manuals. Should you have any other questions or should a fault occur, please contact the Service Desk ICT. Manuals Determine your MAC address
- Modern workplace Window 10: quick reference first time log onQuick reference 1st-time log-in to new UT Modern Workplace 1. After powering on the notebook for the first time, choose and select United States-International and answer yes in “Is this the right keyboard layout”. 2. Choose Skip in “Do you want to add a second keyboard layout” or you could choose an additional keyboard here if this applies to you. 3. It is mandatory to connect to the Internet first, for example, use WIFI or a docking station connected to the network.) 4. For the first login use your employee UT e-mail address and enter your password. (you might receive an MFA message, which in that case you have to approve through the authenticator) 5. On the first login, your user profile will be created and this profile is provided with the latest settings and policies and you will also receive administrator rights on the workstation. this process may take several minutes. Please wait patiently until the Windows desktop appears. 6. After the Windows desktop appears, a number of installations and policies may
- Modern workplace Window 11: quick reference first time log onThis is a quick reference for the first time log on to a UT Modern Workplace Windows 11 To setup your new device, please follow the steps below. 1. After powering on the notebook for the first time, choose and select United States-International and answer yes in “Is this the right keyboard layout”. 2. Choose Skip in “Do you want to add a second keyboard layout” or select an additional keyboard layout. 3. It is mandatory to connect to the Internet first. 4. For the first log on, use your employee UT e-mail address and enter your password (you might receive an MFA (Multi Factor Authentication) message, which you have to approve). 5. During the first log on, your user profile will be created and is provided with the latest settings and policies (note that only the first account to log on will have administrator rights). This process may take several minutes, please wait until the Windows desktop appears. 6. After the Windows desktop appears, several installations and policies may run in the background in the next
- Modern workplace: reinstall by end userReinstalling UT Modern Workplace by end user Please make sure that important local data is backed up before performing these steps, the device will be completely erased. The folders desktop, documents and pictures are also stored in Onedrive (make sure you are signed in and sync is on for these folders), however you are responsible for all local data. Open the Company Portal app from the start menu If the following question appears, select Corporate Device > Done Select Devices from the menu on the left Click the THIS DEVICE icon Select Actions and the Reset Select Reset After a while, the device will automatically reboot and will have a full reinstall. After the reinstallation, log in again with your @utwente.nl account. It is also possible to reset the pc through the Microsoft manage portal: https://portal.manage.microsoft.com/. Please note that your device needs to be powered on and is connected to a network.
- Return Material Authorisation (RMA)Notebooks and monitors are purchased by the University of Twente through a European tender. The guidelines and procedure below apply to the RMA processing (guarantee processing) of faulty computers and monitors. The RMA processing of all standard monitors and standard notebooks that are purchased after 1 January 2010 is dealt with by LISA. The RMA processing of all standard desktops that are purchased after 1 May 2010 will be dealt with by LISA. The RMA processing of all non-standard (customised) monitors, desktops and notebooks will be dealt with jointly and in good mutual consultation by Purchasing and LISA. Both the Service desk ICT and Purchasing can be approached for this. The RMA processing of all notebooks and monitors that were purchased before 1 January 2010 and all desktops that are purchased before 1 May 2010 will be dealt with by purchasing. RMA Procedure in the event of this being dealt with by LISA In the event of hardware problems with computers or monitors that are purchased through the European