How the University of Twente will handle your information

The University of Twente will do everything in their power to guarantee the privacy of the visitors of its websites. This privacy statement explains how we collect and use the information gathered from the websites of the University of Twente (called the 'Sites'). The statement does not apply to other online or offline websites on which the University of Twente is mentioned but the content of which the University cannot directly influence. By visiting the Sites you agree to the collection and use of information as it is described in this privacy statement.

Collecting your personal information

If we need your personal information or require permission to contact you to provide a service, provide access to a UT event or send the information you requested, such as information about degree programmes, courses and training programmes given by the UT, registering for an information activity, event or contest, requesting newsletters per email, registering for the alumni platform or downloading UT content, we ask for this information. For instance, we can gather the following personal information: your name, the name of your previous education, company or organization, your email address, your phone number, your home address, details about your previous education, details about your company and details about education and location preferences.

Certain information about your visit to the Sites can be gathered, such as the name of the internet provider and the IP (Internet Protocol) address that you use to gain access to the internet, the date and time of your visits to the Sites, the pages of the Sites you visit and the internet address of the websites from which you are directly connected with our Sites. This information is used to improve the Sites, analyse trends and manage the Sites.

The use of your personal information

The personal information gathered on these Sites will be used to manage the Sites, to provide you with information and the service(s) or perform the transactions you have requested.

To support these applications the University of Twente can use personal information to more effectively provide you with degree programme information, to improve the Sites and to simplify the use of the Sites on account of that you no longer have to type in the same details repeatedly or by adjusting the Sites to your preferences or interests. The information gathered by the Sites can be combined with information gathered by other services of the University of Twente to ensure that your interaction with the University of Twente is as consistent as possible.

Details about visits to these Sites is combined with anonymous demographic information for research purposes. In addition this information can be used globally in order to provide more relevant content. In certain exclusive parts of Sites, provided that you give permission to do so, details about your visits to these Sites are combined with your personal information to ensure that we can offer content that is geared towards you personally. If you do not provide permission for this, such content is not offered and your personal information will not be linked to details about visits to these Sites.

If you register for a newsletter or if you consent to receive canvassing emails, the Sites can use the adapted connections or similar technologies to keep up with the email connections that you click. We can connect that information to your personal details in order to better gear email communication or interest information towards you. Every email communication contains a cancellation option with that you can use to stop the delivery of that type of communication.

Now and then the University of Twente engages other companies/third parties to provide limited services on behalf of the University of Twente, such as website management, sending and delivering information (direct marketing) and answering questions. We provide those companies only with the personal information required to offer the respective service. The UT enters into a processor arrangement with these companies for that purpose. They are obligated to keep the information confidential and are not allowed to use that information for any other purpose.

In certain cases the University of Twente will provide third parties with your personal information if the law requires this or if the University of Twente in good faith believes this is necessary to: (a) adhere to legislative statutes or legal processes with regards to the University of Twente or the websites; (b) protect the rights and properties of the University of Twente and related websites; (c) be able to respond to urgent circumstances with regard to the protection of personal safety of the University of Twente students, staff, intermediaries and other persons.

Personal information that is collected on the Sites can be stored and processed in the Netherlands or any other country within the European Union. By visiting the Sites, you agree to information transfer outside of your country of origin and/or outside the European Union.

Management of your personal information

Unless otherwise specified in this statement, personal information provided by you on the Sites is not shared outside the University of Twente and the separate enterprises and departments of the University of Twente without your permission.  As is described in the following section, you can gain access to your personal information and you can choose how we shall contact you. Contact: Marketing & Communication, via

The University of Twente can, if necessary, send you email messages in which you are kept informed of the technical services or safety issues with regard to the Sites, or in which you are asked to confirm that you have requested information or a contact moment. With some services offered by the Sites, contact with the visitor forms an essential part of the service. Considering the fact that these type of messages form an essential part of the service(s) you have selected, you cannot deregister from these services.

Security of your personal information

The University of Twente is doing its best to guarantee the security of your personal information. In order to ensure that unauthorized people do not have access to your information and that this information is not unlawfully used or made public, the Sites use several security techniques and procedures. For example, the personal information provided by you is stored on servers with limited access. These servers are located in secured buildings. In addition, sensitive personal information is also secured when it is sent via the internet by means of coding, such as the SSL protocol (Secure Socket Layer).