UT account (incl. activation & password change)

Language:
EN

Short link for this page: utwente.nl/account

Students, employees and third parties use their personal UT accounts to access a wide range of ICT services: email, eduroam wifi, VPN and (educational) applications. Employees also use it for windows computer login.

This page provides all information related to your UT account: account activation, password requirements, password change, deactivation of accounts and more. 

Creating and deleting accounts

  • Students

    Creating your account

    Student accounts are created based on the information provided in Osiris. Creating an account is an automated process. If all information is provided on time in Osiris, the account will be ready to use before the academic year starts. 

    Deleting your account

    Student accounts are automatically deactivated four weeks after student enrolment has stopped: an automated mail informs you about the deactivation of your account.

  • Employees

    CREATING YOUR ACCOUNT

    Employee accounts are created based on the information provided in the HR system. The HR assistants of your faculty or service department are in charge of providing the correct information in the system. Creating an account is an automated process. If all information is provided on time in the HR system, the account will be ready to use before your employment starts. 

    DELETING YOUR ACCOUNT

    Employee accounts will be available during a so-called grace period after your employment stops:

    • Scientific staff: 12 months
    • Support staff: 2 months

    After this period, the account will be deactivated.

  • Guests

    There are different types of guest accounts available: 

    Eduroam guest access (up to 14 days)

    Employees can create Eduroam guest accounts on eva.eduroam.nl. Accounts are deactivated automatically after 14 days.

    X-account (up to a year)

    X-accounts for employees do not provide a mailbox. They can only be used for ICT facilities like Eduroam, VPN, p-drive or access to several other applications. X-accounts can be requested (by employees only) through selfservice.utwente.nl > authorisation. Accounts stay active for up to one year and can be extended after that. They are automatically deactivated when the active account period has ended. Users are informed about the deactivation date on their personal email address provided as provided during account setup.

    Good to know: when asked for a user name, this is most likely the email address x******@utwente.nl, although there is no mailbox associated with this account.

    M-accounts for guest staff

    For guest (scientific) staff like externally financed PhD candidates, the UT provides m-number guest accounts. These include a mailbox and access to many UT facilities. Limitations and differences compared to a regular m-number/employee account: 

    • The profile in people.utwente.nl is clearly labelled as guest staff
    • Some software licences may not be available
    • Some campus facilities may not be available

    Creating and deactivating an account is similar to regular employee accounts, see the employee section above.

    Bulk account creating for events

    For large events, bulk account creating is available. The the event support information LISA offers.

Password change and reset

Use the LISA Self Service Portal to change, activate or reset your password
Change password
The password change option is available in the lower right corner.

The new UT password policy applies to all passwords changed 1 December 2022:

  1. It is no longer mandatory to change the password every year.
  2. The minimum number of characters is 14.

The guidelines (pdf) also include tips for a strong password and information about password managers to help you remember the new password.

Was your password last changed before 1 December 2022?

Then the old policy ('change your password once a year') still applies to you. You will receive your annual 'change your password' notification by email. You will be notified several times of your password’s upcoming expiration via email, starting 30 days in advance. Your new password has to meet the new requirements (14 characters or more), and from that moment on, the new password policy also applies to you.

  • How to change your password

    Use the LISA self-service portal (at the bottom right of the web page; "password change/activate").

    Extended instruction

    This manual uses a consistent style of writing: references to text and buttons on screens are printed in italics, and information that you have to enter yourself is printed in bold.

    1. Surf to LISA Self-service Portal
    2. Click on Password change/active on the bottom right of the webpage and press the CLICK HERE button.
    3. Click on Change Password 
    4. Enter your UT account user name (student or employee email address; for guests x****@utwente.nl)
    5. Enter your private e-mail as registered in Studielink (students) or MyHR (employees) at private non-UT email address.
    6. Click on the empty box next to I am not a robot and follow the instructions of the reCAPTCHA if necessary.
    7. Once the green tick has appeared, click Submit.
    8. Enter a new password twice. Please note that it must comply with the specifications below.
    9. To finish, click on Submit:
  • Forgot password/reset

    If you forgot your password, you can change it yourself through the LISA Self-Service Portal (at the bottom right of the web page). However, this is only possible if you have registered a private e-mail address that we can use to send reset instructions.

    • For students, this email address is listed in Studielink
    • For employees, this email address is filled in in MyHR/AFAS
    • For x-accounts, a private e-mail address has been provided during account setup

    You can also change your password at the ICT Service Desk. Please also take a valid ID with you.

    Extended instruction

    This manual uses a consistent style of writing: references to text and buttons on screens are printed in italics, and information that you have to enter yourself is printed in bold.

    • Surf to LISA Selfservice Portal
    • Click on Password change/active on the right bottom of the webpage and press the CLICK HERE button.
    • Click on Reset Password 
    • Enter your UT user name (student or employee email address, for guest x*****@utwente.nl)
    • Enter your private e-mail (as entered in Studielink for students or as entered in MyHR/AFAS for employees)
    • Click on the empty box next to I am not a robot and follow the instructions of the reCAPTCHA if necessary.
    • Once the green tick has appeared, click Submit.

    • A message appears on the screen indicating that a temporary token has been sent to the private e-mail address. Click Continue.

    • Open a new tab in the web browser and go to the relevant private e-mail account (Gmail.com, Hotmail.com, Saxion.nl etc.).
    • View the UT token email you just received and copy the token code. (Note: the token is only valid for 10 minutes).

    STEP 2: E-MAIL TOKEN (STEP 2 OF 3)

    • Paste the newly copied token into the Reset token field.

    STEP 3: CHANGE PASSWORD (STEP 3 OF 3)

    • Enter a new password twice. Please note that it must comply with the specifications below.
    • Finally click on Submit.

    Attention: if you used the old password for your own devices (PC, notebook, tablet or smartphone) you have to set up the new password by yourself (e.g. mail, eduroam, VPN).

    If you do not remember your password, you can change them yourself through LISA Self-Service Portal. However this is only possible if you have registered a private e-mail address before you forget it, an e-mail will be sent to your private e-mail address. You can check and or modify this if required through MyHR.

  • Password requirements

    A password must have a length of at least 14 and at most 64 characters. It cannot be the same as one of your three previous passwords, nor can it contain three or more successive characters that are also part of your username in that same order. Furthermore, the password must: 

    • Contain at least 1 lowercase letter from the a-z range.
    • Contain at least 1 uppercase letter from the A-Z range.
    • Contain at least 1 digit from the 0-9 range.

    You can use punctuation marks as part of your password, but you can only use those symbols that can be entered directly or by using the SHIFT key on a standard QWERTY keyboard. Be careful when using different keyboards on which certain punctuation marks in combination with letters generate diacritical marks such as an umlaut, a diaeresis or an accent grave. Those symbols cannot be part of your password.

  • Windows notebook login after password change

    You need the account to log into the domain computer, email, eduroam and VPN access and various UT web applications.

    After a password change, always log out and back in again. The changed password must also be re-entered and stored on all other devices, such as mobile phones, iPad, etc.

    IMPORTANT for domain notebooks:

    When using a domain notebook (“AD” or “ad.utwente.nl” is displayed on the login screen), the notebook must be connected to the UT network with a network cable (at the UT) or through a VPN connection outside the UT after you have changed your password. 

    In this way, your new password is synchronized with both the central ICT facilities and your notebook. If you are at the UT and connected to the UT network with a network cable, a reboot of the notebook is sufficient. A VPN connection is necessary if you are not directly connected to the UT network (e.g. from home); lock the pc by pressing the Windows key () + L and log on with your new password. 

    If you are not connected to the UT network (through a network cable or VPN) when you have changed your password, the local password on the notebook is not changed. You can still log on with your old password, but central ICT facilities such as email/Outlook, etc., require the new password. 

  • Tips and tricks before and after password change

    Before changing

    • Password guidelines & tips (pdf)
    • Please do not use office.com to change your password. It needs to be changed through the LISA Self Service portal as explained above.
    • Please do not use ctrl + alt + del on your UT workstation's login screen to change your password. It needs to be changed through the LISA Self Service portal as explained above.

    After changing


New accounts: create a password

  • Student and employees

    You receive an e-mail from us at your private e-mail address. This email gives information about your new UT email address (also your user name). You can activate your password from any computer with an internet connection through the LISA Self-service portal (at the bottom right of the web page).  Fill in your Log on name, select Forgot My Password, and follow the instructions on the screen.

  • Guests (x-accounts)

    Once your account has been created, you receive an email with further instructions at your private mailbox. 

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