FAQ

GENERAL

Who is eligible for an NS-Business Card?

Your department or unit (faculty, department, service centre) has made a selection based on past business travel patterns. It is possible that your department or unit opts to use personalized cards, or (non personal) department cards exclusively. Employees who are not issued with a personal NS Business Card can use the department card, available through the secretarys office or card administrator, for their business train travels. Employees who are entitled to commuter travel by public transport issued by the UT will be provided with a personal business card (with season ticket).

How long is the NS Business Card valid for?

The current NS Business Card (1 april 2014) is valid for 5 years. You will receive notification about the next stage before your card expires.

When should I start using the NS Business Card?

As of 1 March 2012, all UT employees can use either their personal or department NS Business Card for business travel by public transport within the Netherlands. From 1 March 2012, it will no longer be possible to claim expenses for other train tickets/cards used for business travel.

How can I change the OFI number?

Each card has been linked to a specific OFI number. All travel costs are charged to this OFI number. If you travel using check in/out, you consult your travel history afterward (usually visible after 2 days) with Mijn NS Zakelijk. Go to "Kenmerk (aan reis) toevoegen" and specify the preferred OFI number in the annotation field. If an OFI number has to be changed permanently (because you switched projects/departments), you should contact your unit's contact person.
Note. Make sure to change the OFI number in the same calender month the trip occurred. Enter only the preferred OFI number and no additional text (and no hypen). Any additional text will make it illegible for the SAP programme to read.

Where can I find an overview of my travel details?

For an overview of your travel details of a personal card, you can create a personal Mijn NS Zakelijk account. Travel data will be visible as of two days after journey. For an overview of travel details for a department card, you can ask your card holder to access the account for the department card.

How are the travel costs settled?

A monthly invoice is sent to the University. Your NS Business Card contains a personal reference number (OFI number), which automatically charges the costs to your unit.

When will I get a NS Business Card?

NS Business Cards will be distributed mid-March. Department cards will be available through secretary offices or through your unit's contact.
New employees or employees who didn't receive contract extention before 15 January (termination 1 April), but will after this date, can expect their card in April/May, and should use a department card in the mean time.

Where can I use the NS-Business Card?

The NS Business Card can only be used for business travel by pubic transport within the Netherlands and in some cases for commuter travel (HR has informed you beforehand if you are entitled to commuter travel), NS Bicycle parking, taxi services and Q-park (with the condition that your supervisor gave persmission beforehand). The NS Business Card cannot be used for other products or services such as the OV bike or Greenwheels.

Where can i get more information?

You can contact your unit's contact and call or email the NS customer services 030 300 11 11 (8:30 a.m. - 5 p.m.) / nszakelijk@ns.nl

Which OFI number is linked to which card?

The NS contact of your unit has access to a list with OFI numbers and related card numbers.

Can I still claim expenses for railway passes other than the NS-BC?

No. It will no longer be possible to claim expenses for other railway tickets. This applies to both paper tickets and private travel passes.

ACTIVATE

Can I immediately start using the NS Business Card? / How to activate my NS Business card or create an MijnNS Zakelijk account?

All cards are activeted for check-in/out upon receipt.
You can create a personal account by going to Mijn NS Zakelijk.

How do I change my PIN?

For online bookings or bookings by phone, you need a pincode or PIN. The default code is the same as the last 4 digits of the 16-digit card number. When you create you MijnNS Zakelijk account you will need to change this code. To change the code, you need a MijnNS Zakelijk account. Go to MijnNS Zakelijk and create an account. For department cards your card holder usually has the pin code.

CARD

What should I do if my NS Business Card is lost or stolen?

Please report theft or loss of your NS Business Card immediately to the NS contact of your unit. If you aren't able to contact this person, try another NS contact on the list.

What if my contract gets terminated

Return your card to the NS contact of your unit. Do this before your last day.

What if I don't want a personal card?

When you don't want access to a personal card, because of the risk of loss etc., you may hand in the card at your units contact. Note. When handed in, the card will be blocked for further use.

What should I do, in case my card has a defect?

Report this to the contact of your unit and return your card. A new card will be ordered.

How long is the NS Business Card valid for?

The card issued in mid-March 2014 is valid for 5 years as of 1 April 2014.

Does using the NS Business Card cost me anything?

No. When you use it responsibly, using the card is free and there are no additional costs. However you should use it for business train travel only.

Can I put money / credit on my card, like on a regular OV-chip card?

No. The NS terms for the Business card, do not allow this. You can however use your card for all forms of public transport e.g. metro, busses, trams.

TRAVELING

What are the arrangements for commuter travel?

For commuter travel, employees use season tickets or a travel subscription. As of 2014 these tickets (when issued by HR/UT) are integrated on the NS-BC.

Can I start using the NS Business Card immediately?

All cards are activeted for check-in/out upon receipt. You can use it immediately in bus, tram, metro and train.

Which train trips should be booked in advance?

Is is no longer necessary to book trips in advance. You should use the check-in / out option at the station or in the bus/tram.

Do I need to check in and out when I transfer to a different train?

If you transfer to a different NS train, you have to check out if you change carriers. If you transfer to another carrier, you will need to check out with the one carrier and check in and out again with the next for the remainder of your trip. For example, if you are travelling from Hengelo to Arnhem via Zutphen. You need to will need to check in with Syntus at Hengelo station. In Zutphen you need to check out with Syntus first and check in with NS after for the remainder of your trip. In Arnhem you check out for NS.

Can others travel on my NS-Business Card with me?

No, the NS Business Card an only be used by one person at the time. Some department cards however have a discount ticket on them, which allows travel companions to use the 40% "samenreiskorting".

What class do I travel in?

The NS Business Card is delivered in the class setting as it was initially ordered in. Corresponding the UT travel policy this is 1st class. You are not restricted to this default setting. If you prefer to travel in a different class, you can change your settings at MijnNS Zakelijk.

Can I also use the NS-Business Card for commuter travel or personal travel?

It is not allowed to use the card for personal travel purposes. The NS Business Card is to be used for business travel. Business travel involves an employee travelling outside the place of employment to carry out work activities as assigned by management. If an employee makes improper use of the card, the university is authorized to confiscate the card immediately and deduct the costs from payments owed to the employee. The employee who has made improper use of the card can also be liable to disciplinary measures. A personal NS Business Card to which a public transport seasonal ticket, purchased by the UT, has been linked, may be used for commuting by the staff member. Use of the card for other, personal purposes is only allowed if and in so far as the seasonal ticket linked to the NS Business Card allows for this without any further costs being incurred.

Can I use the NS-Business Card for other products or services.

Yes, but only the NS bicycle parking, Q-park, P+R and taxi services. Before using the taxi services or parking, you need explicit permission from your supervisor. The NS Hispeed Lounges at het Amsterdam, Rotterdam and Schiphol train stations are also free of charge for NS-BC travellers (+1 guest), more info on the lounges NS Hispeed website.
You cannot use the NS-BC for products or services such as the OV bike, Greenwheels and NS scooter.

Can I get a refund when the train is running late?

Yes, you can request a refund by filling out the form Geld terug bij vertraging. You can get this form at the NS service desk, Kiosk, or ask the Klantenservice 0900-202 11 63 (0,10 euro p.m.). You can also ask for a reimbursement through Mijn NS Zakelijk.

Can I use my business card to travel by bus, tram or metro?

Yes, with most carriers for bus, tram and metro it is now possible to use the NS-BC.

What if I forget to bring my business card?

Your only option is to purchase a (paper) ticket and contact the contact person of your unit afterwards.

Is it possible travel on just one card with a group / with more than one person at the same time?

No. Just like with the regular OV-chip card, it is not possible to use it for travel with more than one person at the time.

BOOKING IN ADVANCE

Checking in/out or booking in advance?

The taxi service is the only service that can be booked in advance. Travelling by train, bus, metro or tram takes place by checking in and out.

How do I change or cancel a booking?

You can change or cancel a booking via the phone 0900-204 2000 (0,10 euro p.m.) or internet Online.

How do I book a trip online?

Log on Mijn NS Zakelijk with password and email address (you need to create an account first)
Choose taxi services
Fill out the information
Fill in the 'kenmerk' field, if you need to change the OFI number (please only use numbers)
Note. Only taxi services can be booked in advance. Train travel (or metro, bus, tram) takes place by checking in/out.

How do I book by phone?

Call 0900 - 204 2000 (0,10 euro p.m.).
You need the card number and PIN. Note. Only taxi services need / can be booked in advance.

Information needed to book in advance

  • Card number and PIN

  • OFI number (in case it differs from the default OFI number, to enter under 'kenmerk')

  • Travel information: departure, destination, etc.

CHECK IN / CHECK OUT

Checking in/out or booking in advance?

You can travel by bus, tram, metro and train by checking in and out at the station or in the tram or bus. Booking in advance is only necessary for travel by taxi.

How to apply for check in / out?

Applying for check in / out is not necessary, it is already activated. The cards are ready to use.
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What if I forget to check out?

If you forgot to check out, you can still check out the same day you travelled on. To check in again for a next trip, you will need to wait three minutes. If you do not check out, a correction fee (varying from €10 to €65) will be charged.

What if I cannot check in?

If a check-in gate or post is not working, you will need to check in at a different gate or post. If none of the check-in points at a station are working, you can buy a paper ticket. For reembursement get in touch with your unit's contact person.

What if I cannot check out?

If you cannot check out, please report this as soon as possible to the contact of your unit. A correction fee will then be charged to your account. Your contact person can log a request for a refund. If you have a personal card, it is also possible to request a refund through your Mijn NS Zakelijk account.

Do I need to check in and out when I transfer to a different train?

If you transfer to a different NS train, you do not need to check in or out again. If you transfer to another train carrier, you will need to check out with the NS. For the remainder of your trip will need to check in and out with the next carrier.

When should I not check in and out?

Always, you can use your card by checking in and out. If you transfer to a different NS train, you do not need to check in and out again. If you transfer onto a different carrier or a different form of public transport, you need to check out and check in (and afterwards out) for the remainder of your trip.

Where can I change my travel data or OFI number?

Log on at MijnNS Zakelijk. OFI number can be added under Kenmerk aan reis toevoegen - Managen reishistorie. Travel data is visible two days after the trip. An OFI number can be added afterwards, when you traveled with check in/out. If you travel by department card, you need to contact your card holder.