A number of leading research groups of the University of Twente collaborate to offer the Master’s in Business Information Technology, being the cornerstones of the programme. These groups are presented below.

Industrial Engineering and Business Information Systems (IEBIS)

The research focus of the Industrial Engineering and Business Information Systems (IEBIS) group is on the logistics, healthcare and services sector. The group takes a special interest in decision-support systems and inter-organisational systems connecting the networks of businesses and governments. They study novel ways of organising networks, such as dynamic global sourcing and multi-agent coordination. They apply quantitative models and algorithmic approaches, simulation and gaming, ICT architecture and business modelling and prototyping to create and evaluate innovative concepts.

The IEBIS research is divided in three themes:

  • Design, planning, optimisation and control of operational processes in production, transportation, supply chains, service logistics and healthcare logistics.
  • Design and engineering of IT-based services for coordination and integration of business processes in supply chains and business networks.
  • Financial engineering, risk management and financial decision-making.

We bring together IT, business, logistics theory, and applications. To make innovations happen within and across business networks, we:

  • Apply proper planning and coordination algorithms;
  • Design suitable business model engineering and business cases;
  • Implement feasible organisational and technical architectures.

Services, Cyber Security and Safety (SCS)

The goal of the SCS group is to develop methods and techniques for creating IT-based services that balance service levels with safety and security needs, and to develop methods and techniques that make existing IT-based services more secure. The group addresses research questions in three interrelated areas:


How can we develop complex networks of IT services in which we balance the goals and needs of stakeholders with cost-effectiveness, safety and security risks? We use techniques from service-oriented architectures and model-driven development. Our major application domains are currently healthcare and wellness.

Cyber Security

How can a defender win the continuing security battle by making life more difficult for the attacker, increasing the chance of discovery, and reducing the gain for an attacker? We use techniques from cryptography, machine learning, system security and risk management. Our major application domains are currently industrial control systems, intelligent transport systems and healthcare.


How can public safety be improved through the use of IT-based services that recognise people (i.e. biometrics), behaviour and situations. The group uses techniques from pattern recognition, machine learning, and computer vision, with a view to optimizing the trade-off between safety, privacy and usability. Our main application domain is public safety.

Most SCS research concerns networked business, also known as value webs, while a growing part concerns the impact of wireless communication on the requirements and architectures of mobile information systems. In addition to developing and studying techniques that address the needs of requirements and architectures, our researchers develop and study techniques that support services and processes, and ensure the security of information systems. They work with financial companies, healthcare organisations, consulting firms, government bodies and IT support staff in manufacturing companies. The central theme in the SCS research is the interaction between the social world of businesses and consumers, and the world of software.

The group performs empirical as well as design-oriented research. Empirical research includes case study research and field studies. Design-oriented research takes in action research, experimental prototyping and research in software specification notations. In general, the aim of the group is to investigate real-world problems and to design and validate the solutions to these problems.

Twente Graduate School

Twente Graduate School (TGS) offers high-quality educational programmes based on subjects closely related to the work of the university’s research institutes and taught and supervised by expert researchers from these same institutes. It offers an increasing variety of integrated master’s and PhD programmes for outstanding graduate students who are keen to pursue a career in scientific research. The graduate programme associated with the Master’s in Business Information Technology is Services Science.

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