Service Portal

NS. BUSINESS CARD

  • Travel by check in/out
  • All forms of public transport (tram, metro, train and bus) and all carriers in the Netherlands are connected to the card
  • Commuter travel by public transport provided by the UT is integrated into the NS-BC
  • No discount percentage on the standard card (discount via seasonal tickets can be (de)activated per month)
  • Valid for 5 years

The NS Business Card (NS-BC) is an OV-chip card UT employees can use for business travel by public transport (Metro, train, bus, etc.) within the Netherlands and in some cases commuter travel.

Each unit (faculty, department or service centre) made a choice to provide either personal cards or to use department cards.

  • See all units and their type of cards

    Personal NS-BC

    Department NS-BC:

     Library & Archive (LISA)

    General Affairs (GA)

    Engineering Technology (ET)

    Campus & Facility Management (CFM)

    Electrical Engineering, Mathematics and Computer Science (EEMCS)

    Finance

    Geo-information Science and Earth Observation (ITC)

    Marketing and Communications (MC)

    Behavioural, Management and Social sciences (BMS)

    Centre for Educational Support (CES)

    Science and Technology (TNW)


    Human Resources (HR)


    Strategy & Policy (SP)


For online bookings with a personal card, go to ‘Mijn NS Zakelijk’ PORTALhttp://www.ns.nl/ns2009/static/images/icons/external.png

Before traveling with the business card, read the terms of use:

  • Terms of use NS Business Card UT

    GENERAL

    For domestic business trips by public transport, staff members will make use of the NS. Businesscard. It will not be possible to claim expenses for other tickets in case of a domestic business trip.

    There are two types of NS. Businesscard: the personal card and the department card.

    The personal card is issued in the name of/is administered by the staff member in whose name the card is issued. The NS. Business Card may only be used by this person. The unit (faculty, department) determines to whom a personal card will be made available.

    The department card is issued in the name of/is administered by a unit. Staff members who do not receive a personal card, make use of a department card provided by the unit for domestic business trips.

    By receiving a personal card or by signing the register of a department card, the staff member agrees to the conditions for using the NS. Business Card.

    USE

    1. As a rule, the NS. Business Card can only be used for UT domestic business trips by public transport. Use of the card for other purposes is only allowed in the situation described under 2.
    2. A personal NS. Business Card to which a public transport seasonal ticket, purchased by the UT, has been linked, may be used for commuting by the staff member. Use of the card for other, personal purposes is only allowed if and in so far as the seasonal ticket linked to the NS. Business Card allows for this without any further costs being incurred.
    3. The staff member may only use the NS. Business Card as a ticket for trips by public transport and for storing a bicycle in an NS. bicycle shed at the railway station. If the superior has given permission prior to the business trip, the staff member is allowed to use the NS. Business Card also for a (train)taxi ride from the station to his or her destination and for using the Q-Park P+R car parks. The use of any other services of the NS. Business Card is not allowed.
    4. The staff member is not allowed to lend out the NS. Business Card to third parties or to have third parties use the NS. Business Card.
    5. If used correctly, the staff member will not be charged any costs for using the NS. Business Card.
    6. If the NS charges the UT an adjusted rate because a staff member has not used the NS. Business Card correctlythe unit may recover the costs associated with this incorrect use from the staff member concerned.
    7. If a staff member makes improper use of the NS. Business Card, the UT will settle all costs associated with this improper use with the payments to be made to the staff member concerned (salary, allowances, reimbursements and such).
    8. Improper use of the NS. Business Card is considered as neglect of duty in the sense of the Disciplinary Measures Regulation UT.

    Theft, loss or damage

    1. The staff member shall immediately report the theft or loss of the NS Business Card to the contact person of the unit (see 'help and contact' below).
    2. If a staff member does not immediately report the theft or loss of the NS Business Card, the unit may recover the costs associated with the theft or loss from the staff member concerned.
    3. Replacement of the personal NS Business Card in case of theft, loss or damage, runs via the contact person of the unit.

    Handing in the NS. Business Card

    1. The staff member to whom a personal NS. Business Card has been made available, shall hand in the Card to the contact person of the unit upon termination of the employment, no later than on the last working day.
    2. The staff member who for a business trip has made use of the department card, shall hand in the NS. Business Card as soon as possible after return to the secretary’s office where the Card was collected.
    3. The staff member to whom a personal NS. Business Card has been made available but who does not wish to make (continued) use of the Card, can hand in the card with the contact person of the unit (see 'help and contact' below).
    4. In case of improper use of the NS. Business Card, it will be withdrawn.
    5. If the staff member hands in the personal NS. Business Card of if it is withdrawn, he or she will be given proof of submission/return

Personal NS-BC

  • Create "mijn NS zakelijk" -account

    Your personal NS-BC is automatically activated and can be used in train, bus, tram, metro by checking in and out. If you want to change an OFI number for a trip, switch classes, view your trips, etc. you need to create an Mijn NS Zakelijk account. A more detailed instruction can be downloaded below; 

    The NS Business Card is for business travel by public transport only (and in some cases commuter travel). The NS-BC is NOT to be used for personal purposes.*

    Information needed at first log-in

    • NS-BC card number. The card number is visible on the NS-BC (16 digits)
    • accompanying PIN code (default last 4 digits of the card number)

    Go to www.ns.nl/mijnnszakelijk

    On the right side of the screen right of the picture of the new card, click hier

    Fill out your @utwente.nl e-mail address. You will now receive an e-mail with a link to activate Mijn NS Zakelijk.

    Check if you entered your email correctly and confirm the address by clicking bevestigen (confirm) or go back/terug.

    Activate your account

    After confirming you address and creating an account, you will receive an email which provides an email through which you have to activate your account. In this email you have to click on hier or copy the URL in the address bar of your browser.

    After clicking the link in the confirmation email, your browser will open a webpage.

    On this page, you need to enter a password (twice, to make sure you entered it correctly) and click opslaan (save/submit).

    At this point the screen will portray the message uw wachtwoord is gewijzigd. Now, you will be able to log in with your email address and password and manage your travel information and orders.


    *A personal NS Business Card to which a public transport seasonal ticket, purchased by the UT, has been linked, may be used for commuting. Use of the card for other, personal purposes is only allowed if and in so far as the seasonal ticket linked to the NS Business Card allows for this without any further costs being incurred. If you are entitled to a seasonal ticket provided by the UT, you have been notified by HR.

  • How to use your personal NS business card

    The NS Business Card is for business travel by public transport only (and in some cases commuter travel). The NS-BC is NOT to be used for personal purposes.*

    Before traveling with the business card, read the terms of use:

    • Terms of use NS Business Card UT

      GENERAL

      For domestic business trips by public transport, staff members will make use of the NS. Businesscard. It will not be possible to claim expenses for other tickets in case of a domestic business trip.

      There are two types of NS. Businesscard: the personal card and the department card.

      The personal card is issued in the name of/is administered by the staff member in whose name the card is issued. The NS. Business Card may only be used by this person. The unit (faculty, department) determines to whom a personal card will be made available.

      The department card is issued in the name of/is administered by a unit. Staff members who do not receive a personal card, make use of a department card provided by the unit for domestic business trips.

      By receiving a personal card or by signing the register of a department card, the staff member agrees to the conditions for using the NS. Business Card.

      USE

      1. As a rule, the NS. Business Card can only be used for UT domestic business trips by public transport. Use of the card for other purposes is only allowed in the situation described under 2.
      2. A personal NS. Business Card to which a public transport seasonal ticket, purchased by the UT, has been linked, may be used for commuting by the staff member. Use of the card for other, personal purposes is only allowed if and in so far as the seasonal ticket linked to the NS. Business Card allows for this without any further costs being incurred.
      3. The staff member may only use the NS. Business Card as a ticket for trips by public transport and for storing a bicycle in an NS. bicycle shed at the railway station. If the superior has given permission prior to the business trip, the staff member is allowed to use the NS. Business Card also for a (train)taxi ride from the station to his or her destination and for using the Q-Park P+R car parks. The use of any other services of the NS. Business Card is not allowed.
      4. The staff member is not allowed to lend out the NS. Business Card to third parties or to have third parties use the NS. Business Card.
      5. If used correctly, the staff member will not be charged any costs for using the NS. Business Card.
      6. If the NS charges the UT an adjusted rate because a staff member has not used the NS. Business Card correctlythe unit may recover the costs associated with this incorrect use from the staff member concerned.
      7. If a staff member makes improper use of the NS. Business Card, the UT will settle all costs associated with this improper use with the payments to be made to the staff member concerned (salary, allowances, reimbursements and such).
      8. Improper use of the NS. Business Card is considered as neglect of duty in the sense of the Disciplinary Measures Regulation UT.

      Theft, loss or damage

      1. The staff member shall immediately report the theft or loss of the NS Business Card to the contact person of the unit (see 'help and contact' below).
      2. If a staff member does not immediately report the theft or loss of the NS Business Card, the unit may recover the costs associated with the theft or loss from the staff member concerned.
      3. Replacement of the personal NS Business Card in case of theft, loss or damage, runs via the contact person of the unit.

      Handing in the NS. Business Card

      1. The staff member to whom a personal NS. Business Card has been made available, shall hand in the Card to the contact person of the unit upon termination of the employment, no later than on the last working day.
      2. The staff member who for a business trip has made use of the department card, shall hand in the NS. Business Card as soon as possible after return to the secretary’s office where the Card was collected.
      3. The staff member to whom a personal NS. Business Card has been made available but who does not wish to make (continued) use of the Card, can hand in the card with the contact person of the unit (see 'help and contact' below).
      4. In case of improper use of the NS. Business Card, it will be withdrawn.
      5. If the staff member hands in the personal NS. Business Card of if it is withdrawn, he or she will be given proof of submission/return

    *A personal NS Business Card to which a public transport seasonal ticket, purchased by the UT, has been linked, may be used for commuting. Use of the card for other, personal purposes is only allowed if and in so far as the seasonal ticket linked to the NS Business Card allows for this without any further costs being incurred. If you are entitled to a seasonal ticket provided by the UT, you have been notified by HR.

    Travel via check in and out

    You can travel with your NS-BC by bus, tram, train and metro simply using “check in, check out”.

    Travel with discount

    In general your NS-BC comes without a season ticket or discount. For each card, your contact person can (de-)activate a season ticket. You can check if any discount is activated in theMijn NS Zakelijk portal. If foresee a increase in your business travel, you can ask the contact person for your department to activate a season ticket.

    Mijn NS Zakelijk portal

    You can view and alter your travel details in the Mijn NS Zakelijk portal.

    To get access you have to create an account at the login page. If you forgot your password you can also request a new one at this page.

    If you have trouble logging onto the portal or you lost all your login details, you should contact NS Customer service, phone +31 (0) 30 3001111, email nszakelijk@ns.nl

    More information

    If you forgot your card, you should check the FAQ to find out what to do? If you have any questions about the NS-BC or what to do when your card was lost or stolen, you should contact the NS-BC contact within your department. .

    More information on travelling with your NS-BC: www.ns.nl/en/business/home. If you have any questions you can contact NS Customer service by phone 030 300 11 11 or email nszakelijk@ns.nl.

    Taxirit

    Your taxi trip can be booked online by logging in via Mijn NS Zakelijk. You can also book by telephone no later than half an hour beforehand via 0900 204 2000 (€0.10 per minute). Before booking, make sure you have permission to take a taxi.

    The taxi doesn’t wait for more than 5 minutes. You need to book at least 30 minutes in advance. You can change or cancell up to 30 minutes before departure. If you want to travel at night between 1.00 and 7.00, you need to book at least 24 hours in advance.

  • Additional Services

    Allowed*:

    Not Allowed:

    • Train
    • NS Bicycle parking
    • Bus, tram, metro

    Free with NS-BC:

    • NS Hispeed Lounge
    • Taxi (only with permission)
    • Q-park (only with permission), park&ride
    • Bicycle rental and NS Scooter
    • Greenwheels

    * Only when used for business travel

    Bicycle parking

    With your card you can park your bike at 36 NS Bicycle parkings. After you have had your NS-Business Card scanned in and a barcode has been affixed to your bicycle, you can put it in the supervised storage area.

    NS Stations with parking facilities accessible with your NS-BC

    Alkmaar, Alphen a/d Rijn, Amersfoort, Amsterdam Centraal (2 stallingen), Arnhem, Assen, Breda, Delft, Den Haag Centraal, Den Haag HS, Dordrecht, Ede Wageningen Zuidzijde, Eindhoven (2 stallingen), Gouda Noordzijde, Haarlem, 's-Hertogenbosch, Hilversum, Hoorn, Leeuwarden, Leiden (2 stallingen), Maastricht, Meppel, Nijmegen, Roermond, Rotterdam Centraal (2 stallingen), Tilburg, Utrecht (Oost- en Westzijde), Venlo, Weesp, Woerden, Zwolle.

    Pilot parking at Station Enschede

    In Enschede it should be possible to park and retrieve your bike using your NS-BC during opening hours.

    More information (in Dutch) on the Website NS Fiets.

    NS Hispeed Lounge

    You have free access to the lounges at Amsterdam Centraal, Rotterdam Centraal, Schiphol and Breda stations.

    Q-Park

    When you hold your NS-Business Card Dal up to the card reader as you drive in or out, the barrier will open. In Gouda and Sittard, you receive a ticket that you can pay for at the car park ticket machine using your NS-Business Card. Note that you are only allowed to use these services if you have permission from your manager.

    Taxi

    If you want to use the taxi services you this has to be pre-approved by your manager.

    Booking a taxi from the station using your NS-Business Card is very easy. There is no need for you any longer to pay it first, keep the receipts and then declare the expenses. Your taxi trip can be booked online by logging in using your card number and PIN code via Mijn NS Zakelijk. If you book a taxi trip using a departmental card, please also state your name in the comments field. You can also book by telephone no later than half an hour beforehand via 0900 204 2000 (€0.10 per minute).

    Note!

    • The taxi will wait for 5 minutes at the agreed upon spot
    • A (train)taxi to the station can be booked online or by phone no later than half an hour beforehand. A taxi at the station can only be booked through the taxi stand on the spot.
    • You need permission from your manager to use the taxi service.

    Greenwheels car service

    It is NOT ALLOWED to use the Greenwheels car service. Munsterhuis is the preferred car rental for the UT.

    OV bicycle and NS Scooter

    Using the OV bicycle or scooter with your NS-BC is NOT ALLOWED.

Department NS-BC

  • Instruction card administration

    In the administrator section in your 'Mijn NS Zakelijk' account you can manage view transactions, view and change card details, and book trips.

    SHORT SUMMARY

    • Before their business travel, employees pick up the card at the administrator.
    • The administrator makes sure the employee fills out the register before they receive a card.
    • This information includes OFI number, travel details, date of pick up, and the employees signature
    • After the journey the administrator collects the card and signs the register upon receiving the card
    • Afterwards the administrator checks if the standard OFI number needs to be changed and an alternative OFI number needs to be added as kenmerk

    Who can create an administrator account for the department card?

    In most cases the administration for the department card will fall to the secretariat or office. Department cards are added to the administrator section of your Mijn NS Zakelijk account by the UT administrator/contact.

    Creating a mijn ns zakelijk account (once-only)

    In case you don’t have a Mijn NS Zakelijk account, you can create one by going to www.ns.nl/mijnnszakelijk (and following the instructions on screen). The UT contact/administrator can add the department cards to your account, under the administrator section.

    MIJN NS ZAKELIJK ACCOUNT

    Add a characteristic (kenmerk) to a trip

    When an OFI number (NS calls this “kenmerk”) needs to be changed, go to kenmerk aan reis toevoegen in your account. This gives you an overview of all transactions (“transacties”). Two days after a trip it is possible to view a transaction and alter an OFI number.

    The next invoice (.csv) will show all characteristics. There is also an option to add a label (either personal, commuter or business) as a characteristic to a transaction. For a department card this is not necessary as it will always be business travel.

    On your home screen there are also buttons for Taxi, Greenwheels and Fyra. These are options employees aren’t allowed to use (apart from the taxi services, permitted after approval upfront).

    Alter ofi numbers and transaction overview

    After a trip you have the option to change the OFI number via the transaction overview in Mijn NS Zakelijk. To do this, go to Kenmerk aan reis toevoegen on you home screen. Select a card to view all transactions made on the card. Note: for train trips it takes two days for transactions to be added to the overview. To add an OFI number, go to a specific transaction and select kenmerk toevoegen , enter the new OFI number (only numbers) and save (opslaan).

    MORE INFORMATION

    If you encounter problems with creating an account or booking a trip, you can contact NS Customer Service directly: phone +31(0) 30-300 11 11 or e-mail  nszakelijk@ns.nl.

    You can also contact your unit’s contact person or the UT contact.

  • Department card: How to

    The Department Card is for business travel by public transport only. The department card is NOT to be used for personal purpose and/or commuter travel.

    Before traveling with the business card, read the terms of use:

    • Terms of use NS Business Card UT

      GENERAL

      For domestic business trips by public transport, staff members will make use of the NS. Businesscard. It will not be possible to claim expenses for other tickets in case of a domestic business trip.

      There are two types of NS. Businesscard: the personal card and the department card.

      The personal card is issued in the name of/is administered by the staff member in whose name the card is issued. The NS. Business Card may only be used by this person. The unit (faculty, department) determines to whom a personal card will be made available.

      The department card is issued in the name of/is administered by a unit. Staff members who do not receive a personal card, make use of a department card provided by the unit for domestic business trips.

      By receiving a personal card or by signing the register of a department card, the staff member agrees to the conditions for using the NS. Business Card.

      USE

      1. As a rule, the NS. Business Card can only be used for UT domestic business trips by public transport. Use of the card for other purposes is only allowed in the situation described under 2.
      2. A personal NS. Business Card to which a public transport seasonal ticket, purchased by the UT, has been linked, may be used for commuting by the staff member. Use of the card for other, personal purposes is only allowed if and in so far as the seasonal ticket linked to the NS. Business Card allows for this without any further costs being incurred.
      3. The staff member may only use the NS. Business Card as a ticket for trips by public transport and for storing a bicycle in an NS. bicycle shed at the railway station. If the superior has given permission prior to the business trip, the staff member is allowed to use the NS. Business Card also for a (train)taxi ride from the station to his or her destination and for using the Q-Park P+R car parks. The use of any other services of the NS. Business Card is not allowed.
      4. The staff member is not allowed to lend out the NS. Business Card to third parties or to have third parties use the NS. Business Card.
      5. If used correctly, the staff member will not be charged any costs for using the NS. Business Card.
      6. If the NS charges the UT an adjusted rate because a staff member has not used the NS. Business Card correctlythe unit may recover the costs associated with this incorrect use from the staff member concerned.
      7. If a staff member makes improper use of the NS. Business Card, the UT will settle all costs associated with this improper use with the payments to be made to the staff member concerned (salary, allowances, reimbursements and such).
      8. Improper use of the NS. Business Card is considered as neglect of duty in the sense of the Disciplinary Measures Regulation UT.

      Theft, loss or damage

      1. The staff member shall immediately report the theft or loss of the NS Business Card to the contact person of the unit (see 'help and contact' below).
      2. If a staff member does not immediately report the theft or loss of the NS Business Card, the unit may recover the costs associated with the theft or loss from the staff member concerned.
      3. Replacement of the personal NS Business Card in case of theft, loss or damage, runs via the contact person of the unit.

      Handing in the NS. Business Card

      1. The staff member to whom a personal NS. Business Card has been made available, shall hand in the Card to the contact person of the unit upon termination of the employment, no later than on the last working day.
      2. The staff member who for a business trip has made use of the department card, shall hand in the NS. Business Card as soon as possible after return to the secretary’s office where the Card was collected.
      3. The staff member to whom a personal NS. Business Card has been made available but who does not wish to make (continued) use of the Card, can hand in the card with the contact person of the unit (see 'help and contact' below).
      4. In case of improper use of the NS. Business Card, it will be withdrawn.
      5. If the staff member hands in the personal NS. Business Card of if it is withdrawn, he or she will be given proof of submission/return


    PICK UP YOUR BUSINESS CARD

    Go to your card administrator at least one day before you have to travel by train (usually your office/ secretariat ). If you don’t know where you can to pick up a card, go to the contact of your unit.

    Fill out and sign the register to get a department card. Make sure you enter the right OFI number. After your trip hand the card back to the card administrator as soon as possible.

    CHECK IN / OUT

    The NS-BC can be used in trains, busses, metro and trams by checking in and out.

    Note

    • Make sure to always check in and out. If you forgot to check out, go back to a train station (on the same day) and check out.
    • Always inform your card administrator in case the OFI number needs to be altered. When needed the card administrator has the option to change the number afterwards.

    MORE INFORMATION / CONTACT

    More information on how to travel with the NS-BC can be found on the NS website.

    If your card has a defect, is stolen or you need a new one? Contact the contact your unit’s contact person.

    For questions on how to travel with the NS-BC, you need to contact the NS directly: phone +31 (0)30 300 11 11 or e-mail: nszakelijk@ns.nl.

    For questions on the distribution or in case of theft/loss contact your unit’s contact person.

  • Additional Services

    Allowed*:

    Not Allowed:

    • Train
    • NS Bicycle parking
    • Bus, tram, metro

    Free with NS-BC:

    • NS Hispeed Lounge
    • Taxi (only with permission)
    • Q-park (only with permission), park&ride
    • Bicycle rental and NS Scooter
    • Greenwheels

    * Only when used for business travel

    Bicycle parking

    With your card you can park your bike at 36 NS Bicycle parkings. After you have had your NS-Business Card scanned in and a barcode has been affixed to your bicycle, you can put it in the supervised storage area.

    NS Stations with parking facilities accessible with your NS-BC

    Alkmaar, Alphen a/d Rijn, Amersfoort, Amsterdam Centraal (2 stallingen), Arnhem, Assen, Breda, Delft, Den Haag Centraal, Den Haag HS, Dordrecht, Ede Wageningen Zuidzijde, Eindhoven (2 stallingen), Gouda Noordzijde, Haarlem, 's-Hertogenbosch, Hilversum, Hoorn, Leeuwarden, Leiden (2 stallingen), Maastricht, Meppel, Nijmegen, Roermond, Rotterdam Centraal (2 stallingen), Tilburg, Utrecht (Oost- en Westzijde), Venlo, Weesp, Woerden, Zwolle.

    Pilot parking at Station Enschede

    In Enschede it should be possible to park and retrieve your bike using your NS-BC during opening hours.

    More information (in Dutch) on the Website NS Fiets.

    NS Hispeed Lounge

    You have free access to the lounges at Amsterdam Centraal, Rotterdam Centraal, Schiphol and Breda stations.

    Q-Park

    When you hold your NS-Business Card Dal up to the card reader as you drive in or out, the barrier will open. In Gouda and Sittard, you receive a ticket that you can pay for at the car park ticket machine using your NS-Business Card. Note that you are only allowed to use these services if you have permission from your manager.

    Taxi

    If you want to use the taxi services you this has to be pre-approved by your manager.

    Booking a taxi from the station using your NS-Business Card is very easy. There is no need for you any longer to pay it first, keep the receipts and then declare the expenses. Your taxi trip can be booked online by logging in using your card number and PIN code via Mijn NS Zakelijk. If you book a taxi trip using a departmental card, please also state your name in the comments field. You can also book by telephone no later than half an hour beforehand via 0900 204 2000 (€0.10 per minute).

    Note

    • The taxi will wait for 5 minutes at the agreed upon spot
    • A (train)taxi to the station can be booked online or by phone no later than half an hour beforehand. A taxi at the station can only be booked through the taxi stand on the spot.
    • You need permission from your manager to use the taxi service.

    Greenwheels car service

    It is NOT ALLOWED to use the Greenwheels car service. Munsterhuis is the preferred car rental for the UT.

    OV bicycle and NS Scooter

    Using the OV bicycle or scooter with your NS-BC is NOT ALLOWED.

HELP AND CONTACT

  • NS customer services

    For questions or more information about the use of the NS Business Card, you can contact NS Customer Services: phone 030 - 300 11 11, email nszakelijk@ns.nl

    General information on how to travel with the NS Business Card is available on the NS website.

  • Contact per unit

    For each unit a contact is appointed. This person can provide you with further information about how the cards are distributed, where you can find the card manager for your department, or what OFI number is connected to which card. In case of malfunction, theft or loss, you need to report to this person.

    For questions about traveling or using the NS Business Card, you can contact NS customer services; by phone 030 - 300 11 11, email nszakelijk@ns.nl.

    Unit / department

    Name contact

    Back up

    LISA (Library and Archive)

    José Vroom


    ET (Engineering Technology)

    Aurelia Ros


    EEMCS (Electrical Engineering, Mathematics and Computer Science)

    Bartje Vissinga


    CFM (Facility Service Centre)

    Jos Scheepvaart


    BMS (behavioural sciences)

    Sabri Tunc


    HR (Human Resources)

    Daphne van Bree


    ITC (Geo-information Science and Earth Observation)

    Paul Oostrom



    MC (Marketing and Communications)

    Ans Wassink


    S&B (Strategy & Policy)

    sp-office-management@utwente.nl


    ST (Science and Technology)

    Annemarie Bonenberg- Zwijnenberg


    CES (Centre for Educational Support)

    Corine Bouwman


    In case of prolonged absence of the contact, you should report to the contact FINANCE, A. Wiggers, UT contact person. This also applies to UT employees who aren’t employed by any of the above mentioned units.

  • FAQ

    GENERAL

    • Who is eligible for an NS Business Card

      Your department or unit (faculty, department, service centre) has made a selection based on past business travel patterns. It is possible that your department or unit opts to use personalized cards, or (non personal) department cards exclusively. Employees who are not issued with a personal NS Business Card can use the department card, available through the secretarys office or card administrator, for their business train travels. Employees who are entitled to commuter travel by public transport issued by the UT will be provided with a personal business card (with season ticket).

    • How long is the NS Business Card valid for?

      The current NS Business Card (1 april 2014) is valid for 5 years. You will receive notification about the next stage before your card expires.

    • When should I start using the NS Busness Card?

      As of 1 March 2012, all UT employees can use either their personal or department NS Business Card for business travel by public transport within the Netherlands. From 1 March 2012, it will no longer be possible to claim expenses for other train tickets/cards used for business travel.

    • How can I change the OFI number?

      Each card has been linked to a specific OFI number. All travel costs are charged to this OFI number. If you travel using check in/out, you consult your travel history afterward (usually visible after 2 days) with Mijn NS Zakelijk. Go to "Kenmerk (aan reis) toevoegen" and specify the preferred OFI number in the annotation field. If an OFI number has to be changed permanently (because you switched projects/departments), you should contact your unit's contact person. 

      Note. Make sure to change the OFI number in the same calender month the trip occurred. Enter only the preferred OFI number and no additional text (and no hypen). Any additional text will make it illegible for the SAP programme to read.

    • Where can I find an overview of my travel details?

      For an overview of your travel details of a personal card, you can create a personal Mijn NS Zakelijk account. Travel data will be visible as of two days after journey. For an overview of travel details for a department card, you can ask your card holder to access the account for the department card.

    • How are the travel costs settled?

      A monthly invoice is sent to the University. Your NS Business Card contains a personal reference number (OFI number), which automatically charges the costs to your unit.

    • When will I get a NS Business Card?

      NS Business Cards will be distributed mid-March. Department cards will be available through secretary offices or through your unit's contact.

      New employees or employees who didn't receive contract extention before 15 January (termination 1 April), but will after this date, can expect their card in April/May, and should use a department card in the mean time.

    • Where can I use the NS Business Card?

      The NS Business Card can only be used for business travel by pubic transport within the Netherlands and in some cases for commuter travel (HR has informed you beforehand if you are entitled to commuter travel), NS Bicycle parking, taxi services and Q-park (with the condition that your supervisor gave persmission beforehand). The NS Business Card cannot be used for other products or services such as the OV bike or Greenwheels.

    • Where can I get more information?

      You can contact your unit's contact and call or email the NS customer services 030 300 11 11 (8:30 a.m. - 5 p.m.) / nszakelijk@ns.nl

    • Which OFI number is linked to which card?

      The NS contact of your unit has access to a list with OFI numbers and related card numbers.

    • Can I still claim expenses for railway passes other than the NS Business Card?

      No. It will no longer be possible to claim expenses for other railway tickets. This applies to both paper tickets and private travel passes.

    ACTIVATE

    • Can I immediately start using the NS Business Card?

      All cards are activeted for check-in/out upon receipt.

      You can create a personal account by going to Mijn NS Zakelijk.

    • How do I activate my NS Business card or create an Mijn NS Zakelijk account?

      All cards are activeted for check-in/out upon receipt.

      You can create a personal account by going to Mijn NS Zakelijk.

    • How do I change my PIN?

      For online bookings or bookings by phone, you need a pincode or PIN. The default code is the same as the last 4 digits of the 16-digit card number. When you create you MijnNS Zakelijk account you will need to change this code. To change the code, you need a MijnNS Zakelijk account. Go to MijnNS Zakelijk and create an account. For department cards your card holder usually has the pin code.

    CARD

    • What should I do if my NS Business Card is lost or stolen?

      Please report theft or loss of your NS Business Card immediately to the NS contact of your unit. If you aren't able to contact this person, try another NS contact on the list.

    • What if my contract gets terminated?

      Return your card to the NS contact of your unit. Do this before your last day.

    • What if I don't want a personal card?

      When you don't want access to a personal card, because of the risk of loss etc., you may hand in the card at your units contact. Note. When handed in, the card will be blocked for further use.

    • What should I do, in case my card has a defect?

      Report this to the contact of your unit and return your card. A new card will be ordered.

    • How long is the NS Business Card valid for?

      The NS Business Card is valid for 5 years.

    • Does using the NS Business Card cost me anything?

      No. When you use it responsibly, using the card is free and there are no additional costs. However you should use it for business train travel only.

    • Can I put money on my card, like on a regular OV-chip card?

      No. The NS terms for the Business card, do not allow this. You can however use your card for all forms of public transport e.g. metro, busses, trams.

    TRAVELING

    • What are the arrangements for computer travel?

      For commuter travel, employees use season tickets or a travel subscription. As of 2014 these tickets (when issued by HR/UT) are integrated on the NS-BC.

    • Can I start using the NS Business Card immediately?

      All cards are activeted for check-in/out upon receipt. You can use it immediately in bus, tram, metro and train.

    • Which train trips should be booked in advace?

      Is is no longer necessary to book trips in advance. You should use the check-in / out option at the station or in the bus/tram.

    • Do I need to check in and out when I Transfer to a different train?

      If you transfer to a different NS train, you have to check out if you change carriers. If you transfer to another carrier, you will need to check out with the one carrier and check in and out again with the next for the remainder of your trip. For example, if you are travelling from Hengelo to Arnhem via Zutphen. You need to will need to check in with Syntus at Hengelo station. In Zutphen you need to check out with Syntus first and check in with NS after for the remainder of your trip. In Arnhem you check out for NS.

    • Can others travel on my NS Business Card with me?

      No, the NS Business Card an only be used by one person at the time. Some department cards however have a discount ticket on them, which allows travel companions to use the 40% "samenreiskorting".

    • What class do I travel in?

      The NS Business Card is delivered in the class setting as it was initially ordered in. Corresponding the UT travel policy this is 1st class. You are not restricted to this default setting. If you prefer to travel in a different class, you can change your settings at MijnNS Zakelijk.

    • Can I also use the NS Business Card for commuter travel or personal travel?

      It is not allowed to use the card for personal travel purposes. The NS Business Card is to be used for business travel. Business travel involves an employee travelling outside the place of employment to carry out work activities as assigned by management. If an employee makes improper use of the card, the university is authorized to confiscate the card immediately and deduct the costs from payments owed to the employee. The employee who has made improper use of the card can also be liable to disciplinary measures. A personal NS Business Card to which a public transport seasonal ticket, purchased by the UT, has been linked, may be used for commuting by the staff member. Use of the card for other, personal purposes is only allowed if and in so far as the seasonal ticket linked to the NS Business Card allows for this without any further costs being incurred.

    • Can I use the NS Business Card for other products or services?

      Yes, but only the NS bicycle parking, Q-park, P+R and taxi services. Before using the taxi services or parking, you need explicit permission from your supervisor. The NS Hispeed Lounges at het Amsterdam, Rotterdam and Schiphol train stations are also free of charge for NS-BC travellers (+1 guest), more info on the lounges NS Hispeed website.

      You cannot use the NS-BC for products or services such as the OV bike, Greenwheels and NS scooter.

    • Can I get a refund when the train is running late?

      Yes, you can request a refund by filling out the form Geld terug bij vertraging. You can get this form at the NS service desk, Kiosk, or ask the Klantenservice 0900-202 11 63 (0,10 euro p.m.). You can also ask for a reimbursement through Mijn NS Zakelijk.

    • Can I use my NS Business Card to travel by bus, tram or metro?

      Yes, with most carriers for bus, tram and metro it is now possible to use the NS-BC.

    • What if I forget to bring my NS Business Card?

      Your only option is to purchase a (paper) ticket and contact the contact person of your unit afterwards.

    • Is it possible to travel on just one card with a group / with more than one person at the same time?

      No. Just like with the regular OV-chip card, it is not possible to use it for travel with more than one person at the time.

    BOOKING IN ADVANCE

    • Checking in/out or booking in advance?

      The taxi service is the only service that can be booked in advance. Travelling by train, bus, metro or tram takes place by checking in and out.

    • How do i cange or cancel a booking?

      You can change or cancel a booking via the phone 0900-204 2000 (0,10 euro p.m.) or internet Online.

    • How do I book a trip online?

      Log in on Mijn NS Zakelijk with password and email address (you need to create an account first)

      Choose taxi services

      Fill out the information

      Fill in the 'kenmerk' field, if you need to change the OFI number (please only use numbers)

      Note. Only taxi services can be booked in advance. Train travel (or metro, bus, tram) takes place by checking in/out.

    • How do I book by phone?

      Call 0900 - 204 2000 (0,10 euro p.m.).

      You need the card number and PIN. Note. Only taxi services need / can be booked in advance.

    • Information needed to book in advance?

      Card number and PIN

      OFI number (in case it differs from the default OFI number, to enter under 'kenmerk')

      Travel information: departure, destination, etc.

    CHECK IN / CHECK OUT

    • Checking in/out or booking in advance?

      You can travel by bus, tram, metro and train by checking in and out at the station or in the tram or bus. Booking in advance is only necessary for travel by taxi.

    • How to apply for check in/out

      Applying for check in / out is not necessary, it is already activated. The cards are ready to use.

    • What if I forget to check out?

      If you forgot to check out, you can still check out the same day you travelled on. To check in again for a next trip, you will need to wait three minutes. If you do not check out, a correction fee (varying from €10 to €65) will be charged.

    • What if I cannot check in?

      If a check-in gate or post is not working, you will need to check in at a different gate or post. If none of the check-in points at a station are working, you can buy a paper ticket. For reembursement get in touch with your unit's contact person.

    • What if I cannot check out?

      If you cannot check out, please report this as soon as possible to the contact of your unit. A correction fee will then be charged to your account. Your contact person can log a request for a refund. If you have a personal card, it is also possible to request a refund through your Mijn NS Zakelijk account.

    • Do I need to check in and out when I transfer to a different train?

      If you transfer to a different NS train, you do not need to check in or out again. If you transfer to another train carrier, you will need to check out with the NS. For the remainder of your trip will need to check in and out with the next carrier.

    • When should I not check in and out?

      Always, you can use your card by checking in and out. If you transfer to a different NS train, you do not need to check in and out again. If you transfer onto a different carrier or a different form of public transport, you need to check out and check in (and afterwards out) for the remainder of your trip.

    • Where  can I change my travel data or OFI number?

      Log on at MijnNS Zakelijk. OFI number can be added under Kenmerk aan reis toevoegen - Managen reishistorie. Travel data is visible two days after the trip. An OFI number can be added afterwards, when you traveled with check in/out. If you travel by department card, you need to contact your card holder.

Card Administration


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