Service Portal

Change/activate ICT password: general info + FAQ

[This article is also available through www.utwente.nl/password.]

The password for the login account will expire once a year for security reasons. This means that you must change the password. This is only possible via the self service portal (at the right bottom of the web page). An email is sent several times in advance with a reminder about the expiry of the password. The password can also be changed at the Servicedesk ICT, however, identification is mandatory.

  • Change password

    The login account password must be changed via the self service portal (at the right bottom of the web page).

  • Conditions

    For employees

    The password for employees must be changed via the LISA Self Service Portal (at the right bottom of the web page). This same password can therefore be used for all standard UT services.

    Click here for the summary of where the password is changed or where a new password must be entered and which account is required for this.

    The password for a UT workstation cannot be changed via ('Ctrl-Alt-Del') or via Outlook Web Access ('xs.utwente.nl').

    If you do not remember your password, you can change them yourself through LISA Self Service Portal (at the right bottom of the web page). However this is only possible if you have registered a private e-mail address before you forget it, an e-mail will be sent to your private e-mail address. 

    For students

    The password for students must be changed via the LISA Self Service Portal (at the right bottom of the web page). The same password can therefore be used for all standard UT services.

    If you do not remember your password, you can change them yourself through LISA Self Service Portal. An e-mail will be sent to your private e-mail address. This private e-mail address is registered in Studielink.

    Third parties and guests (externals)

    People who are not a member of staff or student (third parties or guests) sometimes need access to UT ICT services.

  • Requirements for the password

    A password must have a length of at least 10 and at most 64 characters. It cannot be the same as one of your three previous passwords, nor can it contain three or more successive characters that are also part of your username in that same order. Furthermore, the password must: 

    - Contain at least 1 lowercase letter from the a-z range.
    - Contain at least 1 uppercase letter from the A-Z range.
    - Contain at least 1 digit from the 0-9 range.

    You can use punctuation marks as part of your password, but you can only use those symbols that can be entered directly or by using the SHIFT key on a standard QWERTY keyboard. Be careful when using different keyboards on which certain punctuation marks in combination with letters generate diacritical marks such as an umlaut, a diaeresis or an accent grave. Those symbols cannot be part of your password.

  • Extra information e.g. notebooks

    You require the login account to log into the domain computer, email, eduroam and VPN access and various UT web applications.

    After a password change, always log out and back in again. The changed password must also be re-entered and stored on all other devices such as mobile phone, iPad, etc.

    IMPORTANT for domain notebooks:

    When using a domain notebook (“AD” or “ad.utwente.nl” is displayed on the login screen) the notebook must be connected to the UT network with a network cable (at the UT) or through a VPN connection outside the UT after you have changed your password. 

    In this way your new password is synchronized with both the central ICT facilities and your notebook. If you are at the UT and connected to the UT network with a network cable, a reboot of the notebook is sufficient. A VPN connection is necessary if you are not directly connected to the UT network (e.g. from home); lock the pc by pressing the Windows key () + L and log on with your new password. 

    If you are not connected to the UT network (through a network cable or VPN) when you have changed your password, the local password on the notebook is not changed. You can still log on with your old password, but central ICT facilities such as email/Outlook, etc. require the new password. 

  • Support

    For support, please use the self service page and the manuals.

  • Tips
  • FAQ

    FAQ Change ICT password

Manuals 

Changing an existing password

  • Where can I find manuals and more information about accounts and passwords?

    Click here.

  • When should I change my password?

    A password is valid for 1 year; after that time, your account will be unusable. You will be notified several times of your password’s upcoming expiration via email, starting 30 days in advance.

    If you do not remember your password, you can change them yourself through LISA Self service portal (at the right bottom of the web page). However this is only possible if you have registered a private e-mail address before you forget it, an e-mail will be sent to your private e-mail address. You can check this and or modify this if required through https://webapps.utwente.nl/adreswijziging.

    Additionally, it may be necessary for you to change your password when you have come into contact with malware or phishing. In that case, you may be asked to change your password.

  • How can I change my password?

    You can only do so via the LISA Self service portal (at the right bottom of the web page) or via the employee portal that contains the link Accounts and email addresses. After logging in, select the “Change password” option.

  • What requirements should my password meet?

    A password must have a length of at least 10 and at most 64 characters. It cannot be the same as one of your three previous passwords, nor can it contain three or more successive characters that are also part of your username in that same order. Furthermore, the password must:

    • Contain at least 1 lowercase letter from the a-z range.
    • Contain at least 1 uppercase letter from the A-Z range.
    • Contain at least 1 digit from the 0-9 range.

    You can use punctuation marks as part of your password, but you can only use those symbols that can be entered directly or by using the SHIFT key on a standard QWERTY keyboard. Be careful when using different keyboards on which certain punctuation marks in combination with letters generate diacritical marks such as an umlaut, a diaeresis or an accent grave. Those symbols cannot be part of your password.

  • I can no longer change my password when logging into my UT workplace.

    In the past, you could change your password at a UT workplace using the “Change password” feature of Microsoft Windows. This feature is no longer available. Now, you can only change your password using the LISA Self service portal (at the right bottom of the web page) or via the employee portal, which contain the link Accounts and email addresses. The reason for this lies in the fact that the passwords for eduroam and web applications are also changed using TAP.

I am a new employee

  • Where can I find manuals and more information about accounts and passwords?

    Click here.

  • How do I sign in for the first time?

    When you have your initial account information (listed in an e-mail you received from the HR department), you can activate your password from any computer with an internet connection through the LISA Self service portal (at the right bottom of the web page).  Fill in your Log on name and select Forgot My Password and follow the intructions on the screen.

  • I have forgotten my password. What should I do?

    When you cannot remember your password, you can change it yourself on LISA Self service portal (at the right bottom of the web page). This option is only available if you have registered a personal email address before you forgot your password, because an email will be sent to your personal email address. You can check whether you have entered a personal email address or change the address by clicking the following link: https://webapps.utwente.nl/adreswijziging.

  • I will be absent from the UT for a while, e.g. because I am travelling abroad. Is there anything specific I should keep in mind?

    Your password is valid for a period of one year, after which your account will become unusable if nothing is done. Starting 30 days before your password’s expiration, you will be notified of said expiration several times by email. If you will be absent for more than one year, it would be wise to check your email inbox regularly. If you know in advance that you will not be logging in for an extended period of time, you can change your password just before you leave. This allows you to take full advantage of your new password’s period of validity.

  • I can log into my computer, but I cannot access the web applications. What should I do?

    Your password has not been synchronised with all standard UT systems. By changing your password via the LISA Self service portal (at the right bottom of the web page),  this new password will be synchronised with all underlying standard systems.

  • Tips after changing password for Mac

    Click here for tips after changing password for Mac.

My bookmarks

Manage

Please wait a moment...