- Checklist ICT services employeesWelcome at the University of twente Start here with the checklist of ICT services for employees. WORKSTATION Windows Workstation @UT Windows 11 is the standard of the UT workstation (desktop and notebook). As a result of the user being the administrator on the computer it is possible to install software yourself. LISA provides several services like the installation of Windows 10 and some of the logon services. We also provide the required level of security regarding the workstation. Click here for more information about workstations. Note: When you log on to a UT workstation for the first time, make sure you are connected to the wired UT network or the eduroam (wireless) network first. Unboxing and installation video to set up your Windows system. LISAICT_WindowsWorkstationSetup MacOS workstation @UT MacOS devices is an alternative option. As a result of the user being the administrator on the computer it is possible to install software yourself. LISA provides several services like the installation of MacOS and
- Checklist ICT services studentsShort link for this page: utwente.nl/lisa/newstudents. Change or forgot your password? Only when you have received the automatically generated mail with your personal account details, your ICT account (e-mail address), you can actually change the password. If you have not received it, you have to be patient until you have received this e-mail. Make sure you have entered the correct private e-mail address in Studielink. Your ICT account must first be activated by means of setting a password. Go to the LISA self-service portal. Click on Activate / Reset Password at the bottom right of the webpage. Click here for the manual. Password requirements: Valid characters are A-Z, a-z, 0-9 and special characters: ~!@#$%^&*()-_=+[]{};:,./? The length must be between 14 and 60 characters. Password must contain at least one lowercase letter, one uppercase letter and one digit. Special character are optional; spaces are not allowed. Osiris (Links, FAQ and manuals) Click here for more information about Osiris. Student e-mail
- Customised (non standard) servicesWithin LISA, customized services mean all service that falls outside the scope of standard service (within the context of education and research). You can also use this service when you require help with an ICT related problem that falls within the context of education and research. If you would like to find out whether your project is eligible for help from the LISA, please contact Tonnie Tibben (a.b.tibben@utwente.nl). Request Please send any requests for bespoke services to Tonnie Tibben (a.b.tibben@utwente.nl) Costs The cost depends on the type and the scope of the project. You can find more information about the costs on the rates page. Conditions To request bespoke projects, you have to have: staff registration at the UT; a request that falls within the context of research and education. Delivery The delivery time depends on the project. Support For support please contact Niek Raeimakers (a.b.tibben@utwente.nl). Should you have any other questions or should a fault occur, please contact the Service Desk
- Employee workstation: MacShort link for this page: https://www.utwente.nl/mac-workstation MANUALS / ONBOARDING / FAQ Video about unboxing and installing a new Mac or newly onboarded system Reference video guide apple managed device Reference video guide apple (MAC) managed device Mac OS UT workstation: Quick reference first time log on This is a quick reference for the first time log on to a UT MacOS workstation. To setup your new device, please follow the steps below. 1. Turn on your Mac, set your language, country or region, and connect to Wi-Fi. 2. Choose your language. This sets the language for your Mac. To change the language later, open System Settings, click Language & Region in sidebar, then choose your options. 3. Set your country or region. This sets the format of dates, currencies, temperature, and more for your Mac. To change your settings later, open System Settings, click General in the sidebar, click Language & Region, then choose your options. 4. Turn on Accessibility features. View accessibility options for Vision,
- Employee workstation: WindowsShort link for this page: https://www.utwente.nl/win-workstation UT Workstations support, installations and updates for employees. Windows UT workstations LISA offers three types of Windows UT workstations: UT workstation You can order a Modern Workplace here Order now Only notebooks will get a UT Modern Workplace installation and are suited for hybrid working. Home delivery will be an option soon, our hardware supplier has already provided the required UT installation. The Windows Known Folders (Desktop, Documents and Pictures) are directly linked to your OneDrive for Business environment of the University of Twente. The UT Modern Workplace only needs an active internet connection, no matter where the workplace is (home, office, on the road etc), to be kept up to date in order to work with the University of Twente environment safely and with the correct settings. The UT Modern workplace consists of Microsoft 365 Enterprise (Office 365, Windows 10/11, Enterprise Mobility + Security). SOFTWARE A small set of software
- Home office support (incl FAQ)LISA provides some support for setting up a home office. This support is provided from LISA Location Support. You must, therefore, bring your PC to LISA Location Support. Applications An application is not required; this service is generally available to all UT employees in permanent employment. Costs The costs are paid by the unit to which the staff member belongs. Any costs of materials are for the client's account. Conditions The conditions for setting up a UT home office apply: A computer with internet connection. An UT ICT account. You are employed by the University of Twente. The computer is no more than 4 years old. Delivery This support includes: Installation of VPN. Setting up remote desktop. Installation of antivirus program. Mobile devices. Advice and assistance with the installation of software that may be also be used at home according to the contract. Telephone advice about solving home computer problems. Support For questions or more information, please contact the Service Desk ICT. They are able
- ICT support for studentsIf you experience problems with your notebook, tablet or smartphone, you can ask for help from the Notebook Service Centre (NSC). Description NSC The NSC is part of the LISA and mainly focuses on UT students. Students who have had to purchase a Notebook for their course and who experience problems with the Notebook can ask for help from the NSC. You should contact the NSC for the following services: purchase of notebooks; software licenses; support. More information check the website of the NSC. Requests You can request one of the services at the NSC. Costs No costs are attached to support for UT students through the NSC or SNT. Conditions To be able to use the services of the NSC you have to: have a student registration with the UT; Delivery No delivery time applies to this service. Support For support, you should use the service desks and websites of the NSC. For further support, use the selfservice portal and the manuals. Should you have any other questions or should a fault occur, please contact the Service
- ICT support for third parties and guestsAs a guest of the UT, if you experience problems with your notebook, tablet or smartphone, you can ask for help at the Service desk ICT. The Service Desk will initially offer the necessary support. If the problem is too large for the Service Desk to provide a fast solution, the Service Desk will have to refer you to a different establishment that will be able to offer further help. Requests The Service Desk offers support by e-mail, telephone or at the reception desk in the Citadel. Costs More information about the costs can be found in the self service portal. Conditions To be able to use the support offered by the Service Desk, you have to be: a guest of the UT. Delivery As a rule, the problem has to have been resolved within 10 minutes. Support For support, use the selfservice portal and the manuals. Should you have any other questions or should a fault occur, please contact the Service Desk ICT. Manuals Determine your MAC address
- Warranty of hardware (Returns Process - RMA)Notebooks and monitors are purchased by the University of Twente through a European tender. The guidelines and procedure below apply to the RMA processing (guarantee processing) of faulty computers and monitors. The RMA processing of all standard monitors and standard notebooks that are purchased after 1 January 2010 is dealt with by LISA. The RMA processing of all standard desktops that are purchased after 1 May 2010 will be dealt with by LISA. The RMA processing of all non-standard (customised) monitors, desktops and notebooks will be dealt with jointly and in good mutual consultation by Purchasing and LISA. Both the Service desk ICT and Purchasing can be approached for this. The RMA processing of all notebooks and monitors that were purchased before 1 January 2010 and all desktops that are purchased before 1 May 2010 will be dealt with by purchasing. RMA Procedure in the event of this being dealt with by LISA In the event of hardware problems with computers or monitors that are purchased through the European
- Webinars IT supportWant to improve your online collaboration skills and get the most out of using Teams? Then we have good news for you! The LISA department aired an interactive and informative webinar that you will want to watch back. Microsoft Teams: you probably didn't know these tips yet! After the success of our previous webinar on Outlook (click here if you missed it), this time our two experienced colleagues Robbert and Janjaap are ready to share valuable tips and tricks on the effective use of Teams and online collaboration. Whether you are a novice user of Teams or already have some experience, this session offers interesting insights for everyone. The webinar and the Q&A below recaps the questions and answers asked during the live broadcast. Webinar Microsoft Teams (ENG) A recording of the webinar "Microsoft Teams: You probably didn't know these tips yet!". Recorded 23 November 2023. In collaboration with the LISA video team (utwente.nl/video). Check out the Q&A on this webinar click here Get a grip on your email and calendar