- Checklist ICT services employeesWelcome at the University of twente Start here with the checklist of ICT services for employees. Account Activate your account / change or forgot your password? When you receive the automatically generated mail with your personal account details, you activate the account by setting a password. Make sure you have entered the correct private e-mail address. Please go to the LISA self-service portal. Click on the CLICK HERE button under change / activate at the right bottom of the webpage. Click here for the manual. Multi-factor authentication Security management of the University of Twente periodically evaluates the way users get authenticated to IT resources and implements improvements if necessary. As a result of measures we have to take for the ever-increasing cyber threats and privacy protection, it has been decided, in consultation with the organization, to introduce Multi-Factor Authentication (MFA). More information, manuals and FAQ Workstation Workstation @UT Windows 11 is the standard of the UT workstation
- Customised (non standard) servicesWithin LISA, customized services mean all service that falls outside the scope of standard service (within the context of education and research). You can also use this service when you require help with an ICT related problem that falls within the context of education and research. If you would like to find out whether your project is eligible for help from the LISA, please contact Tonnie Tibben (a.b.tibben@utwente.nl). Request Please send any requests for bespoke services to Tonnie Tibben (a.b.tibben@utwente.nl) Costs The cost depends on the type and the scope of the project. You can find more information about the costs on the rates page. Conditions To request bespoke projects, you have to have: staff registration at the UT; a request that falls within the context of research and education. Delivery The delivery time depends on the project. Support For support please contact Tonnie Tibben (a.b.tibben@utwente.nl). Should you have any other questions or should a fault occur, please contact the Service Desk ICT
- Employee workstation: ICT support for employeesUT Workstation support, installation and updates. UT workstations LISA offers three types of UT workstations: The Modern workplace You can order a Modern Workplace here Order now Only notebooks will get a UT Modern Workplace installation and are suited for hybrid working. Home delivery will be an option soon, our hardware supplier has already provided the required UT installation. The Windows Known Folders (Desktop, Documents and Pictures) are directly linked to your OneDrive for Business environment of the University of Twente. The UT Modern Workplace only needs an active internet connection, no matter where the workplace is (home, office, on the road etc), to be kept up to date in order to work with the University of Twente environment safely and with the correct settings. The UT Modern workplace consists of Microsoft 365 Enterprise (Office 365, Windows 10/11, Enterprise Mobility + Security). SOFTWARE A small set of software is already installed on a UT Modern workplace. Office 365 Teamviewer eduVPN Software
- Home office support (incl FAQ)LISA provides some support for setting up a home office. This support is provided from LISA Location Support. You must, therefore, bring your PC to LISA Location Support. Applications An application is not required; this service is generally available to all UT employees in permanent employment. Costs The costs are paid by the unit to which the staff member belongs. Any costs of materials are for the client's account. Conditions The conditions for setting up a UT home office apply: A computer with internet connection. An UT ICT account. You are employed by the University of Twente. The computer is no more than 4 years old. Delivery This support includes: Installation of VPN. Setting up remote desktop. Installation of antivirus program. Mobile devices. Advice and assistance with the installation of software that may be also be used at home according to the contract. Telephone advice about solving home computer problems. Support For questions or more information, please contact the Service Desk ICT. They are able
- ICT support for studentsIf you experience problems with your notebook, tablet or smartphone, you can ask for help from the Notebook Service Centre (NSC). Description NSC The NSC is part of the LISA and mainly focuses on UT students. Students who have had to purchase a Notebook for their course and who experience problems with the Notebook can ask for help from the NSC. You should contact the NSC for the following services: purchase of notebooks; software licenses; support. More information check the website of the NSC. Requests You can request one of the services at the NSC. Costs No costs are attached to support for UT students through the NSC or SNT. Conditions To be able to use the services of the NSC you have to: have a student registration with the UT; Delivery No delivery time applies to this service. Support For support, you should use the service desks and websites of the NSC. For further support, use the selfservice portal and the manuals. Should you have any other questions or should a fault occur, please contact the Service
- ICT support for third parties and guestsAs a guest of the UT, if you experience problems with your notebook, tablet or smartphone, you can ask for help at the Service desk ICT. The Service Desk will initially offer the necessary support. If the problem is too large for the Service Desk to provide a fast solution, the Service Desk will have to refer you to a different establishment that will be able to offer further help. Requests The Service Desk offers support by e-mail, telephone or at the reception desk in the Citadel. Costs More information about the costs can be found in the self service portal. Conditions To be able to use the support offered by the Service Desk, you have to be: a guest of the UT. Delivery As a rule, the problem has to have been resolved within 10 minutes. Support For support, use the selfservice portal and the manuals. Should you have any other questions or should a fault occur, please contact the Service Desk ICT. Manuals Determine your MAC address
- Return Material Authorisation (RMA)Notebooks and monitors are purchased by the University of Twente through a European tender. The guidelines and procedure below apply to the RMA processing (guarantee processing) of faulty computers and monitors. The RMA processing of all standard monitors and standard notebooks that are purchased after 1 January 2010 is dealt with by LISA. The RMA processing of all standard desktops that are purchased after 1 May 2010 will be dealt with by LISA. The RMA processing of all non-standard (customised) monitors, desktops and notebooks will be dealt with jointly and in good mutual consultation by Purchasing and LISA. Both the Service desk ICT and Purchasing can be approached for this. The RMA processing of all notebooks and monitors that were purchased before 1 January 2010 and all desktops that are purchased before 1 May 2010 will be dealt with by purchasing. RMA Procedure in the event of this being dealt with by LISA In the event of hardware problems with computers or monitors that are purchased through the European
- Webinars ICT supportWant to improve your online collaboration skills and get the most out of using Teams? Then we have good news for you! The LISA department aired an interactive and informative webinar that you will want to watch back. Microsoft Teams: you probably didn't know these tips yet! After the success of our previous webinar on Outlook (click here if you missed it), this time our two experienced colleagues Robbert and Janjaap are ready to share valuable tips and tricks on the effective use of Teams and online collaboration. Whether you are a novice user of Teams or already have some experience, this session offers interesting insights for everyone. The webinar aired on 23 November 2023 and the Q&A below recaps the questions and answers asked during the live broadcast. Webinar Microsoft Teams (ENG) A recording of the webinar "Microsoft Teams: You probably didn't know these tips yet!". Recorded 23 November 2023. Check out the Q&A on this webinar click here Get a grip on your email and calendar Are you often stressed because