Checklist ICT services employees

Windows 11 is the standard of the UT workstation (desktop and notebook). As a result of the user being the administrator on the computer it is possible to install software yourself. LISA provides several services like the installation of Windows 10 and some of the logon services. We also provide the required level of security regarding the workstation. Click here for more information about workstations.

Note: When you log on to a UT workstation for the first time, make sure you are connected to the wired UT network or the eduroam (wireless) network first.

Unboxing and installation video to set up your Windows system.

MacOS devices is an alternative option. As a result of the user being the administrator on the computer it is possible to install software yourself. LISA provides several services like the installation of MacOS and some of the logon services. We also provide the required level of security regarding the workstation. Click here for more information about workstations.

Please note that not all software is supported on MacOS.

Unboxing and installation video to set up your MacOS system.

Click here for the FAQ working from home.

When you receive the automatically generated mail with your personal account details, you activate the account by setting a password. Make sure you have entered the correct private e-mail address.

Please go to the LISA self-service portal. Click on Activate / Reset Password at the bottom right of the webpage. Click here for the manual.

_{Password requirements:
Valid characters are A-Z, a-z, 0-9 and special characters: ~!@#$%^&*()-_=+[]{};:,./?
The length must be between 14 and 60 characters.
Password must contain at least one lowercase letter, one uppercase letter and one digit.
Special character are optional; spaces are not allowed.}

Security management of the University of Twente periodically evaluates the way users get authenticated to IT resources and implements improvements if necessary. As a result of measures we have to take for the ever-increasing cyber threats and privacy protection, it has been decided, in consultation with the organization, to introduce Multi-Factor Authentication (MFA). 

All information about sofware can be found on the service portal.

Microsoft Software Center is available for installing UT software for employees on UT Windows computers. Click here for more infomation and the manual.

Software for students and employees is (after login) available on the Selfservice Portal.

Please note: For employees with UT pc/notebook using Windows, please use the software manager on your computer to download/update your software.

Click here to order licenses for specific software.

Microsoft Office365 is available for UT employees and students. Microsoft Office365 is a Cloud service that consists of several applications like Word, Excel and PowerPoint which can be used both in the Cloud as well as on your own device. Click here for more information and FAQ.

Self service application is available on all MacOS UT workstations, for installing frequently used software.

Click here for more infomation and the manual

For more information about UT workstations, purchase of hardware, Notebook Service Center, etc. click here.

Eduroam (education roaming) enables students, researchers and other members of staff to use their education or research institute’s wireless (wifi) network in a safe manner. Click here for the manuals.

You can use Teams to invite your colleagues to chat, meet, call and work together. This can all be done in one place, wherever you are. Click here for more information and manuals.

Webinar tips for TEAMS

When you start Outlook on a UT PC, the email account is automatically set up. Click here for the manuals.

Webinar Get a grip on you email and calendar

Connect to EduVPN so that you can use services outside the UT that are only available via Campusnet. Click here for the manuals.

The follow-me printer is already installed on UT workstations. For more information about registering your employee card for printing or installing the follow-me printer on a private computer, click here for all the manuals.

For more info and an overview of available data storage solutions and their characteristics click here.

Click here for videos IT support.

Click here for webinars IT support videos.

The employee portal is available on employees.utwente.nl. The portal contains links to web applications and other (self added) links. Besides that, news and events or other announcements for employees are presented.

Overview of all services and manuals offered by the LISA department.

To apply for services or order hardware, please go to the self service portal.

LISA is responsible for the security of the UT-managed workstations. Defender and Bitlocker are examples of applications meant to secure the computer. Defender is the anti-virus and anti-malware software. Bitlocker is the encryption of the system drive of the computer to prevent a data leak in case of computer loss. More information: Cyber Safety.

Don't get lost @UT, download the MazeMap app!

To support our staff and students if they have to get to campus, we have been working on a CampusCrowdMap. You can use the map to find out which places are currently crowded and which are not. The crowd map is based on the number of devices connected to the Eduroam and Enschede_Stad_van_Nu Wi-Fi networks. No personal data will be stored. CampusCrowdMap provides an estimate that helps you decide which places are safe and which should be avoided.

FIND YOUR WAY AROUND THE UNIVERSITY OF TWENTE.

The Campus app guides you to your meeting, the parking spot closest to your appointment or any other outdoors point of interest. As a student of the University of Twente, the app also shows you your timetable information. Don’t have a meeting on the campus yet? Don’t worry, the Campus app allows you to explore the campus, see and join upcoming events or post on the message board. If you’re already here, you can even see which events are happening near you right now!

UT campus app

Click here for more information.