Home office support (incl FAQ)

An application is not required; this service is generally available to all UT employees in permanent employment.

The costs are paid by the unit to which the staff member belongs. Any costs of materials are for the client's account.

The conditions for setting up a UT home office apply:

• A computer with internet connection.
• An UT ICT account.
• You are employed by the University of Twente.
• The computer is no more than 4 years old.

This support includes:

• Installation of VPN.
• Setting up remote desktop.
• Installation of antivirus program.
• Mobile devices.
• Advice and assistance with the installation of software that may be also be used at home according to the contract.
• Telephone advice about solving home computer problems.

For questions or more information, please contact the Service Desk ICT. They are able to provide remote support if necessary.

Open Microsoft Outlook or click here for the manual.

You need a VPN for this, click here for the manual.

Read about the options for live online lectures

First you need a VPN connection, click here for the manual.

The UT has agreements with several parties for the use of conferencing tools.

Please visit this website for possibilities for online lectures. 

Additionally, for other meeting you can safely use the following video conferencing tools with your UT account:

• Microsoft Teams (for employees and students)
• Google Meet (for students and employees with a G Suite account; streaming, recording and CC are now available)

It is strongly recommended not to use any other tools, like Zoom or Discord. In case you do wish to use other tools, please note that this is your own responsibility. Carefully check the privacy and security settings of those tools.

Online meetings can be done using Microsoft Teams or Bluejeans.

If you want to consult with colleagues, we advise you to set up a Teams meeting.

Yes, click here for more info and the manual.

Yes it is, click here for the manuals.

Zoom is a video communications platform. It can be used for non-confidential one-on-one or group meetings. Although Zoom is available for the UT, we recommend using Teams or Canvas for online meetings whenever possible. Privacy is better guaranteed in these applications.

Click here for more information about Zoom.

Bring your headset.
Don’t forget the power supply of your notebook.
Check if your contact info at people.utwente.nl is up-to-date.

Click here for the manual.

Open webmail (outlook.office.com), click here to open the manual.

Click here to open the manual.

Read about the options for live online lectures

You need a VPN for this, click here for the manual. After that you can setup the drive by following the data storage setup manual here

First you need a VPN connection, click here for the manual.

Online meetings can be done using Microsoft Teams.

Yes, click here for more info and the manual.

Zoom is a video communications platform. It can be used for non-confidential one-on-one or group meetings. Although Zoom is available for the UT, we recommend using Teams or Canvas for online meetings whenever possible. Privacy is better guaranteed in these applications.

Click here for more information about Zoom.

Click here for the manual.

Yes it is, click here for the manuals.

Bring your headset.

Check if your contact info at people.utwente.nl is up-to-date.

Online meetings can be arranged using Teams or Bluejeans.

Also, be aware of IT security when you work at home (or on the road). The UT's security measures do not extend to your home- or other networks. So take extra care when using a secure WiFi network, make sure your computer, applications and anti-virus software are up to date. Also, pay special attention to attempts by criminals to steal your money or log in details.

Top tips for Cybersecurity when working remotely can be found here.

• Check your speed and compare it to your plan. Run a speed test using a website like Speedtest.net to see how well it’s actually performing. Compare the measured speed results against the expected speed of the Internet connection plan.
• Check your Wi-Fi signal strength. If low, reposition to get a better signal.
• Limit de data usage of apps or other devices on the network.
• Restart your modem, router and/or pc.
• Disconnect the VPN if you do not need it.
• Check if the slowness just happens on one computer, or all your devices? If it is only one device that is slow, the connection itself is fine.

NOTE: these tips are purely intended as a suggestion, the UT has no influence on a home network.