Service Portal

Microsoft Teams: general information & FAQ

For employees and students.

Teams is the successor to Skype for Business. You can use Teams to invite your colleagues to chat, meet, call and work together. This can all be done in one place, wherever you are.

  • Descriptions

    Teams is compatible with the following devices and operating systems:

    • Windows
    • Linux
    • Apple
    • Android and Apple mobile telephones.

    Multiple people, as well as guests from outside UT, can participate in online meetings (and chats and normal telephone conversations). You do however need an internet connection to participate.

    Register/log in with the UT email address.

    See: https://support.office.com/nl-nl/teams for an introduction to TEAMS.

  • Requests

    TEAMS is automatically set up for each employee as soon as they enter service.

  • Costs

    No costs are charged.

  • Terms

    You must be employed by UT and have an internet connection to use this service.

  • Support

    Direct any questions about TEAMS and/or report malfunctions to the Service desk ICT.

Manuals

Click here for the Manuals.

FAQ

  • Where do I find Microsoft Teams?
    • Teams is already installed on UT managed pc’s.
    • For non UT managed pc's, go to teams.microsoft.com for the web version of Teams. Here you can also download the app.
    • Mobile apps can be downloaded here: Android or iOS.
  • How can I invite guests?

    A team owner can invite guests based on their email address.

  • How can I share files with guests?

    Place the documents in Teams. Documents that are not placed in Teams (for example OneDrive) are not accessible to guests.

  • How do I schedule a Teams meeting?

    You can schedule a Teams meeting from Outlook calendar or in Teams.

  • Who can create a Team in Microsoft Teams?

    A Team can only be created by employees. This is not possible for students and HR guest registrations.

  • What is the maximum number of participants for a Teams meeting?

    The maximum number of participants for a Teams meeting is 250. You can find more info here.

  • Where can I find the manuals?

    You can find the manuals here.

  • Are Outlook contacts synchronised with Teams?

    At this moment it is not possible in Teams to synchronize the Outlook contacts. 

  • I try to call someone, but end up directly in their voicemail, how is this possible?

    If you want to call someone and you end up directly in the voicemail, it may be that the user has not yet activated TEAMS at his workplace. It is then wise to leave a voicemail message and ask to activate Teams. You can also call the UT number with your mobile.

  • What is the difference between Public (public) and Private (private) teams?

    The basic difference between public and private teams is:

    1. Public teams can be searched and displayed by anyone with a UT login account (= employees, students, etc.), so that they can participate in the public team when necessary. Anyone with a UT login account can grant External access (= anyone who can log in to O365) in a controlled manner.

    2. Private teams are managed by a team owner and the team owner can give others (including External parties) controlled access to his private team.

  • Who has access to a video call recording in Teams?

    When a meeting recording starts, Teams displays a notification to all participants, but it is a good idea to report it to everyone. Once a recording stops, it will be uploaded to Microsoft Streams. The person who starts the recording is the owner of the video. Moreover, external parties cannot record or watch meetings or conversations. Depending on the type of meeting, others have access to the recording:

    Private meeting


    Owner

    Who can view the recording?


    Who can download the recording?

    Who can delete the recording?

    Team meeting

    The person who starts recording


    Everyone within the Team. Note: If the Teamsite is Public, then it is everyone within the UT


    Only the Owner


    Only the Owner


    Private meeting


    The person who starts recording


    Participants in the conversation


    Only the Owner


    Only the Owner


    Group conversation


    The person who starts recording


    Participants in the conversation


    Only the Owner

    Only the Owner

  • Where can I find more info about channels?

    Click here for more information about channels.

  • How do I participate in a Teams meeting?

    Click here for the manual.

  • Why are IP phones not supported anymore?
    • Network devices are managed separately and their management must be set up as efficiently as possible.
    • Of the 4,000 connections, 80 are network telephones
    • Teams clients are available for Linux and Apple, network phones are not needed anymore.
    • Searching and calling a person is nowadays by name and no longer with a number. The use of a numeric keyboard is less relevant.
    • Network telephones at the UT are not supported in Teams and must then be replaced.
    • Network telephones must be secured separately.
    • Network telephones need a separate network infrastructure, separate network cabling, network switch ports etc.
    • When relocating, the network cabling must also relocate and this entails additional costs.
  • A recorded team meeting is visible to the entire UT, how do I change this?

    Once the meeting ends, you will receive a message in Teams the meeting has been saved and is available for sharing and viewing. If you use the share button to share the video it will be available to the entire UT. For details, see the manual how to change the share settings.

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