Regular FAQ

  • What is the difference between registration and enrolment?

    Registration and enrolment are two different courses of action. You register for a programme via Studielink. Subsequently there are several steps to be taken to prove your admissibility. Enrolment will take place after you have completed all of the steps of the enrolment procedure, of which the payment of the tuition fee is considered essential.

  • How can I apply for a programme at the University of Twente?

    Through Studielink, you can arrange an application at an institution of higher education in the Netherlands, this way you also register with DUO. It offers a single point of access for students to apply. If you want to study at the University of Twente, you must arrange your application through Studielink.

  • How can I apply for a pre-Master programme?

    It is not possible to apply directly for a pre-Master's programme. You need to put in an application for the Master's programme of your choice through Studielink. We will take your application under consideration and will then proceed to transfer it to a pre-Master's programme in case you are not directly eligible for a Master's programme.

  • What are the application deadlines?

    The University of Twente employs different deadlines (Bachelor / Master) for application, depending on the programme of your choice, nationality and previous education.

  • Which documents do I need to submit?

    The application questionnaire will depend on your nationality, country of your education and the Bachelor’s or Master’s programme of your choice. Therefore, the documents you need the upload may vary depending on the above-mentioned criteria. We have example documents provided on our website (Bachelor / Master).

  • Is it possible to hand in documents after the deadline?

    The digital documents need to be uploaded before the application deadline. After the application deadline, it is no longer possible to upload anything, and your application will then not be processed. There is also another deadline for the submission of the requested certified photocopies. For all of the deadlines, please refer to these pages (Bachelor / Master).

  • I finished my application. When will I hear from you?

    At the University of Twente, we aim to inform you about your admissibility within two weeks after your application. This can take longer if your application is incomplete or additional information is needed to make an informed decision about your chances of success here. Should this be the case, we will contact you as soon as possible. If you wish to monitor the status of your application, please log in to Osiris and click on ‘progress’.

    A Dutch student with a Dutch VWO Diploma will receive information about matching activities after they have applied via Studielink for a Bachelor’s programme. In addition, they will receive an email when they have to meet certain admission requirements. For example, if they have to meet the VWO Mathematics B requirement and the student has VWO Mathematics A. Furthermore, they will be informed about the enrolment via email at least one month before the start of the academic year.  

  • My application is “incomplete”. What do I need to do?

    If your application is incomplete, this means that one of the required documents is still missing. When you log in to your application, you can see which document(s) you still need to provide to complete your application.

  • What is matching?

    Matching will help you determine whether or not this bachelor's programme is a good fit for you and if you have the motivation and study skills for the programme. Please check the matching information on the webpage of the programme itself for more specific matching information.

  • What is the e-check?

    As a prospective student, you can receive advice about your eligibility for our Master’s programmes by doing the eligibility check. This check takes about five minutes to complete and will give you an indication of your chances of being admitted to the master’s programme of your choice. The outcome of the eligibility check is personal advice to you, and it does not mean you are admitted or rejected. After completing the eligibility check, you will receive an eligibility e-check code and the instruction needed to complete your application. You can find a detailed list of admission requirements on each programme's page.

  • Who should I appoint as references?

    This has to be somebody from the educational institute of your previous education. If references are required for your application, the question will be asked within the application questionnaire. If the question is not asked, then no references are required but you may still upload the information/letter by ‘other documents’ within your application questionnaire.   

  • What should be mentioned in the motivation letter?

    The motivation letter should at least contain your arguments why you should be considered for the programme of your choice. Please see the webpage of the programme for additional information.

  • Why is my application cancelled?

    The possible reason for this is as follows:

    1. The application deadline has passed. The University of Twente employs different deadlines (Bachelor / Master) for application, depending on the programme of your choice, nationality and previous education.
    2. You have submitted an application via Studielink but did not complete your application in our online application portal called Osiris. Please note that, should you not start up the admission procedure in Osiris and provide us with the necessary information, we will have to cancel your application after a month. However, you can easily apply again and provide the information needed before the deadline (Bachelor / Master).
  • I got accepted for two programmes, but I only see one Offer of Admission?

    When you are accepted to multiple programme’s your will receive multiple Offer of Admissions. When you log in to your Osiris account, you will see the first offer of admission appear. You need to answer this one first before you will see the second, or when applicable, the other offer of admissions. You can also accept more offer of admissions if you are still not sure which programme you want to follow. Do not worry because the offer of admission is not binding, you can still withdraw your application if you want to.

  • Can I apply for more programmes at once?

    You can apply for multiple programmes if you want to. However, you have to follow the application procedure separately for every each of the programme.

  • I want to make changes in my personal details in my online application. How can I do this?

    All personal, address and/or contact details need to be changed via your Studielink account, and it is not possible to make any changes in the online application form in the Osiris application. After we have verified your personal details, it is not possible to change them anymore. Your personal details will be verified based on your identity document (ID card/passport) according to Dutch law. However, you can always change your address and/or contact details. 

  • I will pass my diploma/degree in the month of September and want to start my studies on 1 September? I will pass my diploma/degree in the month of February and want to start my studies on 1 February?

    If you are going to pass during the months of September/February, depending on the intake moments, please contact us via Student Services and explain your situation.

  • Can I defer my application to the next intake moment?

    Yes, it is possible to defer your application to the next intake moment.

    For more information on how to arrange your deferral, check out our Bachelor or Master page for the details.

Admission requirements

  • What are the language requirements of the University of Twente?

    Students applying for an English/Dutch taught UT programme are required to prove command of the English/Dutch language. There are different Bachelor's and Master's language requirements, and exemptions are also mentioned on the different websites (other exemptions will not be made). You have to meet the language requirements before the application deadline (Bachelor / Master). Therefore, we cannot process your application without a valid certificate. Please note: the requirements when applying for fellowships may vary according to the regulations of the fellowship provider.

  • What are the admission requirements of the University of Twente?

    There are different Bachelor's and Master's admission requirements.

Certified photocopies

Due to the COVID-19 (coronavirus disease), we are not able to access and process the mail we receive by post as regularly as we used to. We only have access to our mail once a week, this means that it will take some time before we inform you about your documents.  

We ask you, please send us your documents when you are asked to. Please check this website regularly to stay informed about the latest information.

  • What is the intention of the requested certified photocopies, and which authority can certify my documents?

    During your admission process at the University of Twente, we request you for certified photocopies after you have received your (conditional) admission letter. The University of Twente requests certified photocopies to counter fraud. Be aware to sending the certified photocopies before the deadline (Bachelor / Master). A certified photocopy is a regular photocopy of the original document that has an original stamp, signature and date (on all pages) placed by an authorized institution. By stamping and singing the certified photocopy, the authority confirms that it has seen and approved the primary document. 

    The conditions of the certified photocopies are:

    1. The certified photocopy must show all details of the primary document;
    2. The certified photocopy must have readable text, visible images and the full size of the paper;
    3. All pages, front and back of each page in the correct order of the primary document;
    4. Each page needs an official stamp and signature from the endorsing authority. The official stamp and signature can be from a notary or educational institute.

    There are three options to get your photocopies certified:

    1. Your previous educational institution. Normally you can request a certified photocopy from the authority who provided you with the original document.
    2. Notary. You can request a certified photocopy from a recognized notary, a notarized document includes a notary stamp/certificate.
    3. The Student Service Desk from the University of Twente can provide certification as a service for you. You will be asked to provide your original documents (diploma and transcript of records), regular photocopies of the documents and your ID-card/passport, after which certified copies will be made free of charge. Be aware Student Services will not make any regular photocopies. You can have regular photocopies made at the Union Shop (Bastille building) or at the Xerox Service Point (Carré building).

    Do never hand or send in your original documents. Documents send in cannot be returned to you, and received documents at the University of Twente are from that point in possession of the University of Twente. 

  • Which documents need to be translated, and who is allowed to do this?

    In case the diploma and transcript of records are written in a language other than English or Dutch, we also need a certified translation of both documents. The translation has to be done by an official translator or your educational institution.

  • Where can I hand/send in my certified photocopies?

    Your application has to be completed in the online application form, therefore please upload all the requested documents in the application form. If we require certified hard copies of your documents you will be informed about this via email.

    In that case, you can hand in your certified photocopies at the desk of Student Services (Vrijhof 239B) or send them to:

    University of Twente
    Student Services - Admission
    Drienerlolaan 5                              
    7522 NB Enschede, The Netherlands

  • I have hand/send in my documents. How do I know that you received them?

    As soon as the University of Twente has processed your documents, you will be informed via email. Be aware that it could take a couple of days between receiving and processing your documents.

  • What is a graduation statement?

    When you have finished your diploma/degree, but you still have to wait on the official certificate, you can send in a graduation statement. A graduation statement may also be known as a provisional or temporary certificate.

    A graduation statement is an original letter issued after you are officially graduated, on official stationery containing at least the following data:

    • Full name of the graduate, date, and place of birth;
    • Obtained title and programme;
    • Official graduation date (please note that this date should be before the start of the academic year;
    • Signature and title of the authorized person of the graduation institute.

    We do not accept a graduation statement with a graduation date in the future. For example, “student Adam Smith is in his final semester and will be graduating on 22 July 2019” with the issue date of 1 June 2019. 

    Please hand/send in the original graduation statement. We do not accept a (certified) photocopy of the graduation statement. Attached to the graduation statement, we need a certified photocopy of your final transcript of records in the original language, and when this is not English/Dutch, an official translation in English/Dutch is needed.

    We will accept your graduation statement for the first enrolment. Nevertheless, you have to send in a certified photocopy of your final diploma/degree after you have received it during your first year of study. If you do not hand in a certified photocopy of your final diploma/degree, you cannot de-enrol, re-enrol for the next year or receive your degree from the University of Twente. 

    Below is an example of the University of Twente graduation statement. The document is an institution document so this may vary concerning the layout depending on your institution.

Application Fee

The University of Twente has introduced an application fee for some master’s programmes. This FAQ provides answers to your potential questions.

  • Who has to pay an application fee?

    All students (both EEA and non-EEA) with a non-Dutch higher educational degree have to pay an application fee of €100-, for each application to a programme that requires the payment of the fee. Please note, your application will only be reviewed once the University of Twente receives the money.  

  • For which programmes do I have to pay an application fee?

    Two faculties charge an application fee.

    Faculty of Electrical Engineering, Mathematics and Computer Science (EEMCS), the application fee is implemented since the September 2019 intake and onwards, for the following master programmes:

    • Applied Mathematics
    • Business Information Technology
    • Computer Science
    • Electrical Engineering
    • Embedded Systems
    • Interaction Technology
    • Systems & Control

     Faculty of Engineering Technology (ET), the application fee is implemented starting the September 2022 intake and onwards for the following master programmes:

    • Civil Engineering & Management
    • Construction Management & Engineering
    • Industrial Design Engineering
    • Mechanical Engineering
    • Sustainable Energy Technology
  • When am I exempted from paying the application fee?

    Under the following conditions, students are exempt from paying the application fee:

    • You are not applying for one of the master’s programmes which are mentioned by the question ‘For which programmes do I have to pay an application fee?’.
    • Students who have completed their bachelor’s and/or master’s degree in the Netherlands, regardless of nationality.
    • Double Degree students from:
      • Double Degree European Institute of Innovation and Technology (EIT): Cyber Security within EIT, Human Computer Interaction and Design.
      • Double Degree Mechanical Engineering & Aeronautics at Instituto Tecnológico de Aeronáutica (ITA).
      • Double Degree EIT Digital Manufacturing.
    • Collaborations in accordance with the 3+2 construction with Northwestern Polytechnical University (NPU) and University of Science and Technology of China (USTC).
    • Dutch recognised refugee students. Dutch recognised refugees need to apply via Studielink using their DigiD. Admissions will check your personal details registered in the municipality database. Only the students with code 26 or code 27 are recognised refugees in the Netherlands and will be exempt.
    • Students who were admitted and want to defer (as well as those who choose another specialisation) can apply for the next intake if they have already paid the application fee for the same programme previously. Please see the question ‘How long is the application fee valid? As there is an expiration date to it.
    • Students who are transferring within the University of Twente from one EEMCS / ET programme to another EEMCS / ET programme. These students have already paid the application fee and are enrolled before they transfer to another programme.
    • Students who are already enrolled and studying in an EEMCS / ET programme and want to apply for a second EEMCS / ET programme.
    • Students who are already enrolled and studying in another programme at the University of Twente and want to apply for an EEMCS / ET programme in addition to their original programme.
    • Exchange students. The application fee is not applicable for exchange students/placement students.
  • I already applied last year and deferred my application. Do I still have to pay?

    Please see the question ‘How long is the fee valid?’.

  • How long is the application fee valid?

    The application fee will be valid for two academic intake years according to the admission decision, and this includes the academic year of the first admittance. Therefore, students who defer (as well as those who choose another specialisation) and apply for the next intake (deferral) do not have to pay the fee again.

  • Why do I need to pay an application fee?

    The faculty of EEMCS and the faculty ET want to make sure they can dedicate sufficient time to each individual applicant and be able to handle the applications swiftly; making sure that each student receives a response as soon as possible about their admission. In recent years, the number of applications has grown significantly, making it difficult for the faculty to review each application within a reasonable time frame. Through the introduction of the application fee, we want to encourage students who are serious about wanting to study at the University of Twente to apply to the programme of their choice. This way, we will safeguard the speed of response for those students who have decided to study at the University of Twente. After enrolment, the application fee will be refunded by the university.

  • Is there also an application fee for the bachelor’s programmes?

    No, there is no application fee for the bachelor’s programmes. The application fees are only applicable for the list of master’s programmes mentioned above.

  • Can I apply for multiple programmes when paying the fee?

    You can apply for as many programmes at the University of Twente as you want. However, you have to pay an application fee of €100-, for each application to a programme that requires the payment of the fee. Please note, your application will only be reviewed once the University of Twente has received the application fee.

  • Do I have to pay if I want to apply for a double or joint degree programme?

    Please refer to the exemptions list by the question ‘When am I exempted from paying the application fee?’, to find out which double degree programmes, joint degree programmes and other collaborations are exempted.

  • Is there a maximum number of students accepted to the programme?

    No, the University of Twente’s master’s programmes does not have a limit on the number of students.

  • What if I cannot pay right now (e.g., I will get a scholarship and I do not have the money to pay the fee, can I be excluded)?

    You cannot be exempted from paying the application fee if none of the listed exemptions applies to you. Please note, your application will only be reviewed once the University of Twente has received the money.

  • I wanted to start the programme, but I am unable to attend due to personal circumstances. Can I get a refund?

    Unfortunately, we are not able to refund the fee. However, the admission will be valid for a period of two academic years (including the academic year of first admittance), and you can defer your application to the next intake moment.

  • How high is the application fee?

    All students (both EEA and non-EEA) with a non-Dutch higher educational degree have to pay an application fee of €100-, for each application to a programme that requires the payment of the fee. Please be aware that your bank may charge transfer costs, and these costs have to be paid by the applicant.

  • How can I pay?

    When signing up in Osiris, you will see information regarding the application fee in the application form. There will be a link to the website aanmelder.nl, a platform where you can pay. You can use a Credit card, PayPal, iDEAL or bank transfer.

  • What are the bank details to transfer the money?

    You will receive all details once you fill in your application in Osiris.

  • Will the fee be deducted from my tuition fees?

    No, the fee has to be paid before submitting the complete application. It is not linked to the tuition fee payment, and it will be refunded after you are officially enrolled at the University of Twente.

  • When do I pay (at which point in the process)?

    The application fee has to be paid in advance according to the application deadline that applies to you. The University of Twente will only process your application if the payment has reached the University of Twente’s bank account before the application deadline. Please take into account the transfer processing times from your bank to the Netherlands.

    The payment of the application fee is the last step in the process of submitting your application. You will receive the payment details in Osiris while uploading your documents.

  • What is the deadline to pay the application fee?

    Please check the application deadline, which can be found on our website. Please take into account the transfer processing times from your bank to the Netherlands.

  • What if my money does not arrive before the deadline?

    Please take into account that it takes time to transfer funds from your bank to the Netherlands. Depending on the country of origin, this may take a couple of days. Please be aware that your application cannot be considered if we received the application fee after the application deadline.

  • Will I be eligible for a refund of the application fee?

    You will only get a refund when you are officially enrolled at our university and start your study here. Please see our FAQ regarding the difference between an application and enrolment. You are not eligible for a refund:

    • If you have paid the fee and you do not submit a complete application with all of the required documents in Osiris before the application deadline.
    • If you have submitted your application before the application deadline, but paid the application fee after the application deadline.
    • If you get a rejection letter from the programme.
  • When will I get the refund?

    You will only get a refund when you are officially enrolled at our university and start your study here.

    • Students who enrol for the September intake; processing the refund will begin in October, at the latest.
    • Students who enrol for the February intake: processing the refund will begin in March, at the latest.

    However, the timing of the payment will also depend on your bank and country. Please be patient, as it can take a while.

  • Will the entire application fee be refunded (including bank transfer costs)?

    The amount you receive as a refund may be less than the entire application fee, including bank transfer costs. This will depend on your bank, especially if you are located outside the EEA. This is the case when you pay the application fee as well as receive back the application fee (refund).

  • I have not yet received my refund even though I already enrolled into the programme.

    Please be aware that the refunding procedure starts in October for the September intake and March for the February intake. It might take some time to process. If it has been longer than 12 weeks since you have started the programme and you haven’t received a refund yet, please contact Student Services.

  • Can I pay the fee even if I do not have all documents for the application yet (e.g., English certificate)?

    It is possible to pay the fee if you do not have all the documents for the application yet. However, please be aware that we need all the required documents in order for the University of Twente to handle your application. If we do not receive these documents before the application deadline, we will not be able to handle your application, and your application fee will not be refunded.

  • Can my application be reviewed before I pay the application fee?

    The recruitment websites of the study programmes contain admission requirements and an eligibility check that provides a first indication (no guarantee) regarding whether you are eligible. The University of Twente will not review your application documents before you have submitted your application, and you have to pay the application fee in order to submit your application.

  • What are the steps I need to take for my application?

    You can follow this step-by-step guide to find the detail of the application process.

  • I already applied last year and deferred my application. Do I still have to pay?

    Please check the question 'When am I exempt from paying the application fee?' in the same FAQ.