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Student Services Contact Centre

Welcome to Student Services Contact Centre: the place for all your questions as a future or current student.

Are you looking for information about your application and admission processtuition fees, your student card, or personal well-being? Below you will find the most searched topics, please select which situation applies to you.

In what study phase are you?

Check out the different topics per study phase at UT.

Topics in the spotlight

  • Why is my enrolment not completed yet?

    There could be multiple reasons for this:

    • We have not yet received and/or processed your certified photocopies. The processing can take one or two weeks after we receive them. We thank you for your patience during this busy time of the year.
    • We have not yet received and/or processed your tuition fee. This year there is some delay in our system. It can take up to one month until your international transfer is processed. We apologise for the inconvenience and hope to resolve this issue as fast as possible.
    • You have paid the tuition fee, but have not yet entered your payment details in Studielink. Please enter your method of payment.
    • You do not meet the enrolment criteria. Your binding recommendation (BSA) is not yet determined by your study advisor, your bachelor's diploma is not yet registered, your Navitas graduation has not yet been processed or your results of your pre-master's are not yet registered
  • Interest in studying or doing an internship abroad?

    Please check our Going Abroad webpage. 

Personal support

When you need a helping hand

Sometimes you need some help. Students of UT are assisted by a study adviser of the student's programme. The Study Adviser will monitor study progress. Students who are (at the risk of being) hampered in their progress as a result of special (personal) circumstances will be guided not only by the study adviser but also by Student Affairs, Coaching and Counselling (SACC). They can help you find a suitable form of support.


Information in your own language

We provide information about studying at the University of Twente, geared towards prospective students from many countries like Brazil, Indonesia, Mexico and Romania. See if your country is listed and read the information in your country's main language.

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