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Student Services Contact Centre

What are you looking for?
“Welcome to Student Services Contact Center: the place for all your questions as a future or current student.”

Are you looking for information about the application and admission processtuition fees, your student card, or something else? Below you will find the most searched topics, please select which situation applies to you.

Temporary housing facilities

As you may have read, we are in the process of realising temporary housing units as we are experiencing a shortage at the moment, making it difficult for students to find suitable accommodation in and around Enschede. 

First-year students (bachelor, pre-master, master and exchange) have received an email to enquire whether they would like to make use of these facilities. Conditions do apply. A random draw will be used to select students that will receive an offer for this.

Phishing e-mail warning!

We can confirm that a phishing email has been sent to a lot of students this week (20-24 September) regarding account de-activation, sent by Please do not click on the link. It is important to keep reporting suspicious situations to enhance the IT-security at UT. You can do this by reporting your findings to CERT-UT.

  1. Please only report your finding if you clicked on the link, and something downloaded, or you provided any personal details on an external webpage.
  2. When you clicked on the link and nothing happened, you do not have to notify LISA. Please remove the email. 

The University of Twente only sends out emails with the extension Please always be aware of the actual sender of the email.

Report an incident 

What applies to you?

Personal support

When you need a helping hand

Sometimes you need some help. If you have personal circumstances or are experiencing personal problems that are affecting your studies or your well-being, Student Affairs, Coaching and Counselling (SACC) can help you find a suitable form of support.

  • In case of mental issues you can see our student psychologists free of charge.
  • Consult the career counselor if you have doubts about your choice of study and consider stopping or changing your study program.
  • You can consult the student counselor if you have any questions about your rights and obligations, student finance and financial support, coaching, and study facilities.

News & events


Information in your own language

We provide information about studying at the University of Twente, geared towards prospective students from many different countries like Brazil, Indonesia, Mexico and Romania. See if your country is listed and read the information in your country's main language.