“Welcome to Student Services Contact Centre: the place for all your questions as a future or current student.”
Are you looking for information about your application and admission process, tuition fees, your student card, or personal well-being? Below you will find the most searched topics, please select which situation applies to you.
Why is my enrolment not completed yet?
- We have not yet received and/or processed your certified photocopies. The processing can take one or two weeks after we receive them. We thank you for your patience during this busy time of the year.
- We have not yet received and/or processed your tuition fee. This year there is some delay in our system. It can take up to one month until your international transfer is processed. We apologise for the inconvenience and hope to resolve this issue as fast as possible.
- You have paid the tuition fee, but have not yet entered your payment details in Studielink. Please enter your method of payment.
- You do not meet the enrolment criteria. Your binding recommendation (BSA) is not yet determined by your study advisor, your bachelor's diploma is not yet registered, your Navitas graduation has not yet been processed or your results of your pre-master's are not yet registered
In what study phase are you?
Check out the different topics per study phase at UT.
- I am still orientatingCurrent topic
- Studying during COVID-19
- The webpage in your own language?
- Still in doubt? Look at our Study Orientation guide
- Overview of our bachelor's programmes
- Overview of our master's programmes
- What are the pre-master's programmes and possibilities
- Register as a Subsidiary Student (Bijvakker)
- Pre-master's as a Transfer Minor (Kies op Maat, for HBO students only)
- I am an upcoming studentCurrent topics
- Send your certified hard copies.
- When will I receive my proof of enrollment?
- When do I receive my student account?How to apply
- How to apply for bachelor's, master's or incoming exchange programmes
- What are the application deadlines for bachelor's and master's programmes
- Learn about the English language requirements for bachelor's and master's programmes
- The example documents for Osiris bachelor's or master's application
- Find your answer on our admission and application FAQ
- How to use Studielink: step by step plans
Visa, Scholarship & Tuition Fee
- Learn about the visa application process
- What are the Tuition Fee rates for your programme
- Use our Scholarship Finder for available scholarships
Upon arrival
- Checklist: prepare for your stay to the University of Twente
- How to issue my Certified hard copies
- Find your Housing options
- Handbook with practical information for upcoming students
- I want to activate My student account
Temporary housing facilitiesAs you may have read, we are in the process of realising temporary housing units as we are experiencing a shortage at the moment, making it difficult for students to find suitable accommodation in and around Enschede.
First-year students (bachelor's, pre-master's, master's and exchange) have received an email to enquire whether they would like to make use of these facilities. Conditions do apply. A random draw will be used to select students that will receive an offer for this.
- I am a student at UTCurrent topics
- Re-enrollment for the new academic year
- Request for Proof of paid tuition fee (BBC)
- Request for Transcript of RecordsPrepare for your studies
- Checklist: upon arrival
- Checklist: get to know our campus (health service, associations etc.)
- Receiving your Student Card
- Apply for Union Card (e.g. for sport activities)
- How to use: Osiris Student and Canvas
- How to enroll/de-enroll for courses
- Where to find your timetable
- How and when do I receive my student account
Services for students
- Change bank account details
- Change study program / enrollment second study program
- Who is my Study Adviser?
- Educational Affairs Office (BOZ) - course registration and examinations
- (unchanged) Re-Enrollment - Studielink
- Payment options for tuition fee
- Request for educational documents (e.g. Transcript of Records),
ICT facilities
- Checklist new students ICT facilities
- How to activate your student account
- Notebook project - interest free loan
- All information regarding our Educational Systems
Warning: Scammers are targeting (international) students at UTWe have received reports that scammers are targeting students in their schemes by email or phone calls. They attempt to pressure students into putting their money into illegit bank accounts, or by telling you an issue can be solved by making a payment. Scammers will pretend to be representatives from our university, a government agency, bank or an insurance company.
In case you receive a phone call or email you do not trust, do not reveal personal details, hang up your phone and call the organization yourself. Lastly, keep in mind that you will never receive a phone call by the IND that you will be deported or that your residence permit will be cancelled. In case something is wrong with regards to your residence permit, you will be notified by the University of Twente, stay safe!
- I am graduating
Upon graduation
- Checklist: upon departure
- How to de-enroll (terminate your registration)
- Refund tuition fee after de-enrollment
- When will my student account be terminated?
After Graduation
- Apply for Search Year Visa
- Twente Graduate School (PHD, PdEng)
- Join the UT Alumni Network
- Request for graduation statement
Latest tips
- Scammers are targeting (international) students at UT
We have received reports that scammers are targeting students in their schemes by email or phone calls. They attempt to pressure students into putting their money into illegit bank accounts, or by telling you an issue can be solved by making a payment. Scammers will pretend to be representatives from our university, a government agency, bank or an insurance company.
In case you receive a phone call or email you do not trust, do not reveal personal details, hang up your phone and call the organisation yourself. Lastly, keep in mind that you will never receive a phone call by the IND that you will be deported or that your residence permit will be cancelled. In case something is wrong with regards to your residence permit, you will be notified by the University of Twente, stay safe!
- Appointments for registering at the municipality
In mid-August, you will receive an email with an invitation for registering at the municipality of Enschede. Please note that this only applies to you if you will be living in Enschede. The appointments will take place at the end of August and at the beginning of September. If you will be living somewhere else (for example in Hengelo), please contact the local municipality.
- (New) student cards
New and current students will receive a student card. Students with an address in The Netherlands, Germany, Belgium or Luxembourg will receive their card by post. Students without a known address in aforementioned countries will receive an email about picking up the student card.
Starting from the beginning of the new academic year all new studentcards will be activated and can be used.
You can use your UT student card during the whole period of your enrolment at UT. You have to show your student card on request when using university facilities such as attending lectures, taking exams, and visiting the libraries. The UT student card can be used as a library card, and if applicable as a Union Card.
For more information, please see the following webpage.
- Why is my enrolment not completed yet?There could be multiple reasons for this:
- We have not yet received and/or processed your certified photocopies. The processing can take one or two weeks after we receive them. We thank you for your patience during this busy time of the year.
- We have not yet received and/or processed your tuition fee. This year there is some delay in our system. It can take up to one month until your international transfer is processed. We apologise for the inconvenience and hope to resolve this issue as fast as possible.
- You have paid the tuition fee, but have not yet entered your payment details in Studielink. Please enter your method of payment.
- You do not meet the enrolment criteria. Your binding recommendation (BSA) is not yet determined by your study advisor, your bachelor's diploma is not yet registered, your Navitas graduation has not yet been processed or your results of your pre-master's are not yet registered
- Fill in our contact form. You can expect our reply within five business days.
- Give us a phone call.
- Visit our Contact Centre at Vrijhof 239B, no appointment needed.
When you need a helping hand
Sometimes you need some help. If you have personal circumstances or are experiencing personal problems that are affecting your studies or your well-being, Student Affairs, Coaching and Counselling (SACC) can help you find a suitable form of support.
- In case of mental issues you can see our student psychologists free of charge.
- Consult the career counsellor if you have doubts about your choice of study and consider stopping or changing your study program.
- You can consult the student counsellor if you have any questions about your rights and obligations, student finance and financial support, coaching, and study facilities.
Quicklinks
Information in your own language
We provide information about studying at the University of Twente, geared towards prospective students from many countries like Brazil, Indonesia, Mexico and Romania. See if your country is listed and read the information in your country's main language.