I have experienced something | Social safety help guide

Sometimes you experience something that doesn't feel right. Maybe it's something small that keeps gnawing at you, or something that touches you deeply. Whatever it is, your experience and feelings matter, and it is important to take them seriously. You don't have to go through this alone. It can help to talk about it with someone you trust or to seek support in a way that suits you. Take the time you need and be kind to yourself.

Are you unsure about the right step?

Every situation is different. Sometimes it helps to do nothing at first or to seek support from someone you trust. You can also consult with someone at the UT or submit a report if necessary. You set the pace. You are always in control.

Is it about something that is happening now?

Are you in a safe place?

Yes

No

Call 112 for the national emergency services if you are not at UT.

Our support structure offers you the following possibilities:

Make a choice:

I would like information or advice without obligation

This choice helps you to end up with the right person or support. Here you will receive information about how to find the right person with whom to discuss your situation. You don't have to report it yet. Together we look at what is going on and what steps are possible.

I want to change something about the situation

There are several options to change the situation, which you can find on the next page.

I want to file a complaint

If you want to file a complaint, you can do so below. This cannot be done anonymously, as we need to investigate the situation properly and hear both sides. We understand that this can be a tense situation. Your data will be handled carefully and only shared with those directly involved in handling the issue.

I want to make an anonymous report

Reporting anonymously means that you do not share your name and contact details, so we don't know who you are. The report is still read and carefully assessed. Please note: in most cases we cannot follow up on such complaints. You will not receive any further information.

IP addresses are stored for technical purposes; they are not consulted or viewed by those handling a form or other parties.

I would like advice/information

Start in a place that feels safe and familiar to you. This can be a friend or colleague, but also one of the options below.

Manager or teacher
You can confide in your manager (if you are an employee) or teacher (if you are a student) -. Together you look at what is needed to improve the situation and prevent it from recurring.

HR adviser or study adviser
You can confide in an HR adviser (if you are an employee) or study adviser (if you are a student) to tell your story. They can help you to think through the situation and can sometimes help you directly or refer you if necessary. 

GP
Your GP will listen to you calmly and take your experience seriously. Together you can see what it does to you and what support you need.
If it helps, the GP can provide you with further guidance, offer medical support or refer you to an appropriate form of support.

Company doctor/ Bedrijfspoli
As an employee, you also have the option of speaking to the company doctor. Together, you can assess the impact on your health and work and discuss what you need to continue working safely. In addition, the company doctor can advise on appropriate next steps and, if necessary, refer you for further help. Please feel free to make an appointment for the open consultation hours by calling 0243717799 or emailing servicebureau@debedrijfspoli.nl

Ombuds officer
The Ombuds officer is there to listen, help you think things through and give advice. The Ombuds officer can also help solve problems. Everything you share remains confidential. This applies to both the report and the contact afterwards. The Ombuds officer is independent and impartial and handles your story with care. The Ombuds officer is there for employees and bachelor's, master's students, PhD and EngD.

Confidential adviser
A confidential adviser listens to your story, helps you think things through and supports you, without judgment and completely confidentially. A confidential adviser will never share your story with someone else without your permission. You always decide which step you want to take. Make a choice below if you want to know which confidential adviser you can approach.

I am

Employee

Student

PhD/EngD

Confidential counsellors for employees

The confidential advisors are independent and not faculty-related. You can choose who you want to contact.

If you prefer to make contact with someone who is not affiliated with UT, you can contact our external confidential advisor for undesirable behaviour:

If you prefer to make contact with someone who is not affiliated with UT, you can contact our external confidential advisor for undesirable behaviour:
Mrs mr. M.C.P (Margreet) van Dongen
Telephone: 06 12 69 62 37
Mail: Vertrouwenspersoon.vandongen@gmail.com

In addition, an external confidential advisor for abuse has been appointed through the CAOP Foundation:
Mrs drs. L. (Lucette) van der Est
Telefoonnummer: 070 – 37 65 746 (kantooruren)
Mail: integriteit@caop.nl
CAOP, P.O. Box 556, 2501 CN The Hague

Confidential counsellors for students

Would you prefer to talk to a UT student?

In that case, aConfidential Contact Person (CCP) is your point of contact. They are trained to listen to colleagues and will treat everything you share with complete confidentiality. They support you if you are struggling with something, no matter how big or small. Let’s talk about it.

The confidential counsellors are independent and not tied to any specific study programme. You can choose yourself who you would like to contact.

You can make an appointment with the counsellors in whichever way suits you best:

At the secretariat (Vrijhof, room 316)
By phone (+31 53 489 2035)
Via the online planner: confidential.planner.utwente.nl/

PhD/EngD counsellors

All PhD and EngD candidates at the University of Twente (UT), including external PhD students and scholarship recipients, can contact a counsellor.

You can make an appointment with the counsellors in whichever way suits you best:

At the secretariat (Vrijhof, room 316)
By phone (+31 53 489 2035)
Via de online Planner: phdeng.planner.utwente.nl

I want something to change about the situation

Sometimes another person is not aware of the impact something has on you. If you feel safe enough, you can start the conversation yourself and sometimes that is enough to change something. If this is not possible, or if the situation is too serious to start a direct conversation, other ways are possible.

Manager or teacher
You can confide in your manager (if you are an employee) or teacher (if you are a student). Together you look at what is needed to improve the situation and prevent it from recurring.

HR adviser or study adviser
You can confide in an HR adviser (if you are an employee) or study adviser  (if you are a student) to tell your story. They think things through with you and can sometimes help you directly or refer you if necessary. 

Ombuds Officer
The Ombuds Officer listens to you, helps you to think things through and gives advice. Together you will look for a suitable next step. This can be a referral, or, if necessary, further investigation. The Ombuds Officer can also play a role in mediation to reach a solution, when appropriate. Everything you share remains confidential. This applies to the report and to the contact afterwards. The independent and impartial Ombuds Officer is there for employees and students of all levels; they handle your story with care.

I want to file a complaint

I want to file a complaint

Wil je een klacht indienen dan kan dat hieronder. Dit kan niet anoniem. Dat is nodig om de situatie goed te kunnen onderzoeken en om beide kanten te horen. We begrijpen dat dit spannend kan zijn. Jouw gegevens worden zorgvuldig behandeld en alleen gedeeld met mensen die direct betrokken zijn bij de afhandeling.

If you want to file a complaint, you can do so below. This cannot be done anonymously, as we need to investigate the situation properly and hear both sides. We understand that this can be a tense situation. Your data will be handled carefully and only shared with those directly involved in handling the issue.

In the event of a complaint, an independent committee investigates what happened and whether this was in line with the values and rules of the organisation. If not, apologies, compensation, or other appropriate measures will follow. You can be supported by a confidential adviser when submittin

Submitting a complaint
If you want to file a complaint, you can do so below. This cannot be done anonymously, as we need to investigate the situation properly and hear both sides. We understand that this can be a tense situation. Your data will be handled carefully and only shared with people who are directly involved in handling the issue.

Follow-up
After submitting your complaint, you will receive a confirmation as soon as possible (after about a week). The secretary of the Complaints Committee will then contact you. In most cases, it takes a maximum of ten weeks to handle a complaint. Sometimes more time is needed, if, for example, additional research is required. In that case, the period can be extended by a maximum of four weeks. You will always be informed about this.

The person who is the subject of the complaint will be given the opportunity to respond within ten working days. In this way, we treat the issue with the care it deserves.

I am

Employee

Student

PhD / EngD

Name

Address

Telephonenumber

Email

Name of the person involved

Description of the behaviour or incident to which the complaint relates

Add an attachment:

I want to file a complaint

In the event of a complaint, an independent committee investigates what happened and whether this was in line with the values and rules of the organisation. If not, apologies, compensation, or other appropriate measures will follow. You can be supported by a confidential adviser when submitting.

Sometimes it helps to talk things through before submitting a formal complaint, not because you have to, but because it can help you decide what the right step is for you. Would you prefer to speak confidentially first, or are you unsure whether filing a complaint is the right course of action? A confidential counsellor will listen to your story and support you, without judgement and in complete confidence.

Submitting a complaint
If you want to file a complaint, you can do so below. This cannot be done anonymously, as we need to investigate the situation properly and hear both sides. We understand that this can be a tense situation. Your data will be handled carefully and only shared with people who are directly involved in handling the issue.

Follow-up
After submitting your complaint, you will receive a confirmation as soon as possible (after about a week). The secretary of the Complaints Committee will then contact you. In most cases, it takes a maximum of ten weeks to handle a complaint. Sometimes more time is needed, if, for example, additional research is required. In that case, the period can be extended by a maximum of four weeks. You will always be informed about this. After the complaints committee has taken the complaint into consideration, an investigation will be conducted and advice will be submitted to the Executive Board. In most cases, this is followed by a hearing during which both parties are given the opportunity to be heard.

The person who is the subject of the complaint will be given the opportunity to respond within ten working days. In this way, we treat the issue with the care it deserves.

I am

employee

student

PhD / EngD

Name

Address

Telephonenumber

Email

Name of the person involved

Description of the behaviour or incident to which the complaint relates

Add an attachment:

Anonymous report

Reporting anonymously means that you do not share your name and contact details, so we don't know who you are. The report is still read and carefully assessed. Please note: in most cases we cannot follow up on such complaints. You will not receive any further information.

IP addresses are stored for technical purposes; they are not consulted or viewed by those handling a form or other parties.