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Hardware pickup procedure Service Desk ICT

Due to the closing of most University of Twente buildings, we have created a temporary hardware pickup point. Our regular counter desk support is not available until further notice.

If you have ordered hardware through the self-service portal, and you would like to come to pick it up, you are welcome on business days between 10.00 - 12.00 hrs. and 13.00 - 15.00 hrs. at the Citadel building. We have created on the right side of our normal entrance a separate takeaway counter (recognizable by a poster with information) for this purpose.

The pickup procedure is as follows:

Please announce yourself 15 minutes beforehand by calling the Service Desk ICT on 053 489 5577. We will find the right order for you and come to help you at the takeaway counter.

What we need from you is the following information:

  • Order number or the pickup notice of the order.
  • Your last name and m-number information.
  • Valid Proof of identification (passport/driver’s license/employee card).

Due to half of our team working at home, we're having a lower capacity in the Citadel building.

It can take a bit longer than you're used to before we can help you. We kindly ask for your patience.