- Attaching posters on the CampusWe would like to keep our beautiful UT campus tidy and prevent every furnishing on the grounds, from lantern posts to rubbish bins, being covered with posters and stickers. We, therefore, have an active policy in place in respect of unauthorised flyposting: There are 20 poster pillars distributed across the campus (see the map). Flyposting anywhere else on campus is strictly forbidden. All associations and organisations that are part of, or affiliated with the UT are free to display their announcements on these poster pillars. All poster pillars are thoroughly spray cleaned in the first week of each term. Do not paste posters over events that have not yet taken place, unless there are multiple posters, in which case 1 poster on every pillar must remain unobscured. Do not cover the entire pillar with 1 kind of poster, unless all events have already taken place, or the poster pillar is empty. Do not remove the posters of others from pillars unless events have already taken place. Use wallpaper paste or another type
- Bicycle parking/storage areasThere are two types of bike storage area's on campus: open bike storage areas and indoor/enclosed storage areas (for staff only). Type 1: Open bike storage areas Overview of the various bicycle storage areas on the campus links to bicycle-parking.pdf Bicycles must be stored in the intended areas, and the entrances to the buildings must be kept free of obstruction at all times. Bringing bicycles into any of the buildings is not permitted for safety reasons. Type 2: Indoor/enclosed bike storage areas for staff Most buildings provide access with employee card (Citadel, Horst, Spiegel, Waaier, etc), but some building's storage areas can only be accessed with keys. Ordering method For access with employee card: For most buildings, access is put on your employee card. In that case, use the access authorisation request form. For access with keys: The keys for a building’s indoor and/or enclosed bicycle storage areas can be obtained from that building’s Service Desk. Delivery time For access with keys: The delivery time
- Car parkingAt the campus, there are a number of (free) parking facilities in the immediate vicinity of the buildings. The larger parking lots are indicated on the signposts as P0, P1, P2, and P3. On the entire campus, parking is only allowed in the designated parking spaces. This is closely monitored by Security and the police. Please find the car parking areas on the campus map. There are different types of parking spaces on the campus: General parking spaces Parking spaces for permit holders Parking spaces for the disabled Parking for bicycles / motorcycles Bicycles must be placed in the bicycle parking. The Facility Department is entitled to move/remove any bicycles parked outside the designated areas. Motorcycles must be parked in a parking space for motor vehicles. Parking spaces for the disabled There is a limited number of parking spaces for the disabled. These must only be used by persons in possession of a valid parking permit for the disabled. It there is any need for an increase of these parking spaces, you can
- Charging points for electric carsAt our campus, you will find several charging points for electric cars. Charging points on campus The charging points for electric cars can be found on our campus map. These parking spaces are clearly signposted. All these points on campus are open for public charging, so you can use your own charging card. Costs depend on the subscription you have. More information or questions? If you have any questions about this information, please contact the general service desk of Campus & Facility Management: servicedesk-cfm@utwente.nl / Phone: +31 (0)53 489 2400.
- Grounds maintenanceThe Facility Department has entered into a contract with Krinkels for maintenance of the grounds and landscaping. This company’s responsibilities include, amongst others: Pruning and cutting of trees and bushes Weed management Mowing Pond maintenance Maintenance of roads on the grounds Responsibility The Grounds Contract Manager in the Facility Department is responsible for managing the contract. For more information, contact: Your building’s Service Desk Grounds Contract Manager
- Key issuance for roomsIf a room has a lock, it is possible to obtain one or more keys on loan. The keys are issued in a specific person’s name. Ordering process You can request an extra key from the Service Desk of the building or the Central Service Desk. The Service Desk is entitled to ask for UT identification. If the Service Desk has the key available, it will be issued immediately. If they do not have the key available, they will order it. Costs will be billed to the applicant. All keys on loan remain the property of the Facility Department. Lead times Keys that are ordered will be delivered in about 4 weeks. Keys that are in stock are issued immediately. Costs The cost for each key ordered is approximately €18. An OFI number is required to process the order. Responsibility The building Service Desk is responsible for ordering and registering keys. Related info Replacing a cylinder lock
- Planon manual for facility departmentLISA-ICT and CFM both use Planon to process requests and breakdowns. You can track your own requests by logging into the Planon website on this URL: https://utsm.utwente.nl. Log in with your UT account (email address). Multi-factor authentication is enabled for Planon. Go to Multi-Factor Authentication on the Service Portal for more information. Viewing requests The ‘My requests’ screen displays the service requests you reported. It provides you with a direct overview of your requests and their status: More information about a request Click on the alert, then on 'More details' or ‘Suborders’ for additional information: ‘More details’ opens the screen with the request details: ‘Suborders’ shows the list of work orders (each assigned to a different service provider) associated with the relevant request: Clarifying request statuses In the example above the status of the request is ‘In Progress’, as is the status of one of the suborders. The most recent suborder is at the bottom of the list, recognisable by the
- Plant care (purchase and maintenance)From 1 May 2015 onwards, a framework contract was entered into with Flora Nova Interieurbeplanting BV (formerly known as Anticimex Plant Care) for the purchase and maintenance of interior plants, plants and seasonal decoration. Giving plant advice for all questions regarding plants from UT is a part of this contract. Order Method New Plants We made a selection of the strongest plants that are suitable for an office environment. Flora Nova Interieurbeplanting is also the place to be for planters. For the images of the products on offer, see download options below (documents are in Dutch). Please note that you have to log in to be able to see and download them. Of course, it is possible to deviate from this selection. However, it remains useful to have Flora Nova assess the order for possibilities and impossibilities before making a final decision. Apart from specific amounts of light, different plants also have other requirements. For every order, Flora Nova will do this assessment and, if necessary, make the right
- Replace door cylindersInstalling or changing a door cylinder in an office, archive room, or meeting room due to a move or for safety reasons is the internal service’s job. There are options for installing simultaneously closing cylinders within a single group, but it depends on the building’s closing plan. Ordering method You can turn to the building’s Servicedesk to make you wishes known. The internal service will change the cylinder themselves. The service desk may ask for your UT ID. Door cylinders are not always kept in stock; the internal service will take care of ordering the cylinder and the corresponding keys. All cylinders and keys always remain the property of the Facility Department. Delivery time The delivery time of ordered cylinders and their corresponding keys is four to six weeks. Costs The costs for a cylinder plus three keys amounts to around € 75. An OFI number has to be specified. Responsibility Replacing cylinders falls within the internal service’s purview. Ordering new cylinders is handled by the service desk
- Roof protocol / roof workThere is a significant risk of falling when working on roofs. The policy of the Facilities Service Centre aims to enable people to work safely. All roofs of the UT have been examined for risks and, where necessary, equipped with fall protection systems to improve people’s safety when working on roofs. However, clear agreements and procedures must be followed to ensure that it remains safe to work on roofs. Rules for accessing roofs of UT Buildings The following rules apply to accessing roofs: Only qualified and SCC-certified (Safety Checklist Contractors) personnel may access roofs of UT buildings. In exceptional circumstances supervisors will instruct any non-certified persons. After instructions have been given and the roof protocol (see below) has been signed, these persons must remain within the marked safety zone on the roof. Report to the service desk of the building before and after the work. Defects in the fall protection system must be reported immediately to the service desk of the building. The required
- Sorting waste materialsNote: change in the separation of waste at UT Starting 1 April 2023 The PMD waste stream (plastics, metal, and drinks cartons) will change into PD waste (plastics and drinks cartons). As of this date the metal cans should not belong in this section of waste but should be returned to a collection point for a deposit or throw them in residual waste starting 1 April 2023, so that they can still be separated in the processing of residual waste. Waste on campus At the University of Twente, we try to separate it as much as possible to facilitate recycling and what cannot be recycled we dispose of properly, safely and responsibly. On this page, you can find information about what waste goes where. In all buildings on campus, you will find waste isles where you can seperate the four main waste streams. Places to dispose of less common waste, such as styrofoam or printer toners, can also be found. What goes where The four main waste streams are paper, organic, PMD and residual waste. Here, you can find what waste goes
- Temperature influencing HorstThere is a variety of ways to adjust the temperature in the Horst building. The options for each area are described below. There is also a manual that explains each setting on the thermostat. Horst centre Canteen, automatic temperature control (however, there are thermostatic radiator valves), canteen staff can control ventilation with a switch. Lecture room C101, automatic temperature control, cannot be adjusted by third parties. Study and culture centre, automatic temperature control, cannot be adjusted by third parties. Horst ring Private offices, temperature can be adjusted by + - 3 degrees, control panel on the wall. Special rooms, temperature can be adjusted by + - 3 degrees, control panel on the wall. Meeting rooms Computer rooms Auditorium, automatic temperature control, temperature cannot be adjusted by third parties. Horst tower T1300, automatic system, there is a timer for putting the installation on the comfort setting for 0-6 hours. The ventilation frequency (number of times the air is refreshed in
- Temperature influencing in buildings (excluding Horst)The temperature in your workplace can be adjusted, often via a thermostatic radiator valve. That is the most common way of adjusting the temperature. The buildings where this is possible are listed below. Buildings with other options are listed below that. A manual that explains each setting on the thermostat is also available. Thermostatic radiator valves BastilleBoerderij BoschChaletCitadelCubicusDrienerburghtErve ‘t HolzikGarageBuilding ALogica (hotel)PakkerijPaviljoenSpiegelSports centre (offices)TempTennis ParkVrijhofWaaierWatersports centreZilverling (offices) Adjusting the temperature via a room thermostatThese buildings have room thermostats on the wall that can be used to adjust the temperature by a few degrees. Charlie: the temperature can be adjusted by + – 2 degrees Zilverling: the temperature can be adjusted by + – 3 degrees in the Xperience-lab Buildings where the temperature cannot be adjusted These buildings have a building management system, which is controlled by the administrator. Enschede Academy
- Temperature influencing ZuidhorstTo increase the temperature in the room, the thermostat valve on the radiator first needs to be set to a comfortable level. This setting can be left as is, day or night. Night time temperature is controlled centrally. If there is a cold draught from the inlet unit, this can be set to a higher temperature at the thermostat next to the door. Press the present button (comfort temperature 21ºC) and increase the inlet temperature (max +3ºC). The absent/present button ensures there is no additional heating of the room when switched off (absent). The inlet temperature then drops to the centrally set temperature (approx. 18º). The inlet unit remains active.
- Working in a confined spaceThere are confined spaces (such as basements) in various UT buildings. The technical systems of the buildings are often located in such spaces. These spaces need to be accessed from time to time for maintenance, malfunctions, inspections and installation work. The Facilities Services Centre has a policy in place that states that only the Facilities Services Centre is allowed to access these spaces and install - or have third parties install - systems there. Deviations are only possible under certain conditions and in exceptional circumstances, when there is no alternative. For instance, users of the building have placed specific equipment in the basement for research configurations in a number of circumstances. The user is then responsible for this equipment. From the perspective of safety, it is important to make clear agreements about accessing and performing work in these spaces, as these spaces are often considered confined spaces to which specific agreements apply. Rules for working in confined spaces The