Service Portal

Overview Apple Software for employees (incl Apple FAQ)

The table below shows the current software range that is available through the ServiceDesk. For more information, please contact the Servicedesk ICT.

Available software for Mac

  • Full list of available Apple software

    Manufacturer

    Software

    Version

    Adobe

    Acrobat Pro

    2017

    Adobe

    Animate

    2017

    Adobe

    Bridge

    2017

    Adobe

    Dreamweaver

    2017

    Adobe

    Fireworks

    2017

    Adobe

    Flash

    2017

    Adobe

    Illustrator

    2017

    Adobe

    InCopy

    2017

    Adobe

    InDesign

    2017

    Adobe

    Media Encoder

    2017

    Adobe

    Muse

    2017

    Adobe

    Photoshop

    2017

    Apple

    Mac OS

    10.12

    Aquamacs

    Emacs

    3.3

    Bare Bones Software

    TextWrangler

    4.5.8

    Cambridesoft

    ChemBioOffice

    11.0

    Cambridesoft

    Chemdraw

    16.0.1

    Cambridesoft

    ChemOffice

    15.1

    CircleSystems

    StatTransfer

    13

    Clarivate Analytics

    Endnote

    8.1

    Cleverbridge

    Atlas

    8

    Comsol

    Comsol

    5.2.220

    Fortran

    Gfortran

    4.6.2

    Freemind

    Freemind

    1.0.1

    GE Healthcare

    Microview

    2.2

    Gimp

    Gimp

    2.8.8

    GPG Suite

    GPG Suite

    2013

    IBM

    SPSS

    24

    IBM

    SPSS Plugins

    2

    IBM

    SPSS Statistics

    24

    Labview

    Labview

    ?

    LateX

    Mactex

    2015

    LibreOffice

    LibreOffice

    4.3.2

    Maple

    Maple

    18

    Mathematica

    Mathematica

    11

    Mathworks

    Matlab

    2017B

    Microsoft

    Skype for Business

    16.13

    Microsoft

    Office

    2016

    National Instruments

    Labview

    2011

    NMAP

    NMAP

    6.4

    NTFS 3G

    Osxfuse

    2.8.1

    Oracle

    Java

    8

    Pennebaker

    LIWC

    2015

    Python

    Python

    3.4.2

    QSR

    Nvivo

    11

    Rstudio

    Rstudio

    0.99.879

    Rstudio

    Xquartz

    2.7.8

    Spark_Labs

    Viscosity

    1.6.7

    Techsmith

    Camtasia

    2.2

    Wireshark

    Wireshark

    1.10

    Wolfram

    Grid Manager

    11.1.0

    Wolfram

    Mathematica

    11.2.0

    Xerox

    Printerdrivers

    3.0.1

    yWorks

    yEd Graph Editor (Visio clone)

    3.15

FAQ Apple Software

I have a new apple (MAC or iOS) device

  • I have been given an iPad or iPhone. How should I configure it?

    Installing the SIM card: Carefully push the included tool into the hole next to the SIM card slot until it is lifted up. Place the SIM card and push the slot back into place. Make sure to have the login information for your Apple account ready and follow the instructions on the screen. Setting up the wireless internet (eduroam), email account, agenda and contacts connection: Consult the manuals.

  • I want to use the UT’s print facilities from my Mac.

    To do so, you will need a domain account, a working internet connection and a registered employee or student ID. You can find information on how to register your ID here. You can find the manual to install the printer here.

  • How can I access my home area (M disk) or organisation data (P disk) from an iPhone or iPad?

    Both within and outside the UT, webdrive should be used for files up to 2 GB in size.

    On your iPad or iPhone, you can use the Goodreader app. You can find this app’s manual here.

  • How can I access my home area (M disk) or organisation data (P disk) from a Mac?

    Both within and outside the UT, webdrive should be used for files up to 2 GB in size. You can consult the manual here.

    Within the UT, SMB may sometimes be a good alternative. You can consult the manual here: datastorage.

Where can I find the manuals for iOS (iPhone, iPad and iPod)?

  • Where can I find the manuals?

    You can find additional Apple manuals here.

I am having problems with Skype for Business (telephone/communication)

  • When I install Skype for Business on my iPad/iPhone, I cannot log in.

    This problem may occur when your language and region settings are not the same. Before installing Skype for Business, change your Language and Region under “Settings->General->Language and Region” so that they are the same. Once the installation process is complete, you can change your Language and Region settings again.

  • The quality of the Skype for Business connection is poor or bad on my Mac. I am only using Wi-Fi.

    This problem is usually caused by the Wi-Fi connection, which has considerably less capacity than a cabled connection. The only solution is to purchase a network adapter (which can be ordered through the Selfservice Portal) and a network cable.

  • I can only use the telephone feature when my Mac is open and turned on.

    This is inherent to the use of Skype for Business. The best way to circumvent this issue is to forward to a different telephone – usually a mobile phone. If that solution proves insufficient, you can contact the Service Desk ICT.

  • Where can I find more information about Lync?

    Many problems with Lync occur both on Macs and Windows PCs. You can therefore also consult the FAQ pertaining specifically to Skype for Business.

I am having trouble with the Outlook Agenda

  • I am having trouble with duplicate calendar items on my iPad or iPhone

    This problem occurs when a recurring appointment is modified while the iPhone or iPad is offline. Microsoft has been notified of the issue, but has not released a solution yet.By deleting and then reconfiguring the account and the associated mailbox from the iPad, duplicate appointments will disappear. They may return later, however.It is therefore advisable to only use the iPad to consult the agenda rather than modify it – at least while the device is offline.

I am having problems with (web) application on the MAC

  • When using a Mac, I cannot assign values to columns that fall outside the window in web applications (e.g. Blackboard).

    This issue occurs because scrollbars are not visible, so they cannot be used to reach the columns. Use the following solution:Open "System Preferences" and go to "General"; Check the box marked “Always” under "Show scroll bars".

  • The use of Java and Flash-based websites regularly leads to issues on a Mac.

    Do not use Safari and switch to a different browser.

I am having problems with printing from my MAC

  • My password has been changed and now I can no longer print.

    The password used for printing is not automatically changed. The password of het Follow-Me in the KeyChain must be changed.

  • Tips after changing password for Windows

    Click here for tips after changing password for Windows.

  • Tips after changing password for Mac

    Click here for tips after changing password for Mac.

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