Eduroam settings for UT accounts | Service Portal

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Connect to the wireless network Eduroam or learn how to forget the network in case of issues.

Eduroam (education roaming) enables students, researchers and other members of staff to use their education or research institute’s wireless (wifi) network in a safe manner. In addition, using their own login codes, eduroam enables them to use other education or research institutes’ eduroam networks in the Netherlands and abroad without any problems. For more information, see https://www.eduroam.nl/. It's also possible to create a temporary account for visitors.

Costs
You will not incur any costs by using this service.
Terms and conditions
In order to use this service, you are required to have the following:
- Students an UT email address
- Employees an UT email address
- Third parties: an 'x account'
- Guests: an EVA account (eduroam Visitor Account) requested by your host
Availability
Eduroam is available in all buildings affiliated with UT.

Did your Eduroam stop working suddenly?

If your Eduraom stopped working suddenly, your password probably expired. Please set a new password using tap.utwente.nl. After that, use the 'forget password' feature as described below before you connect again.

MANUALS

INSTALL EDUROAM WIRELESS NETWORK

Before you get started

These manuals use a consistent style of writing: references to text and buttons on screens are printed in italics, information that you have to enter yourself is printed in bold.
Make sure that your wireless network card is switched on.

Eduroam wireless network for Windows
Before you start
- Manuals for Windows 10 assume you’re working in the desktop environment.
- Make sure that you have local administrator rights. If you do not have these, contact your system administrator.
- If you have reset your password, please follow this manual first.
Configure Eduroam
STEP 1: OPEN NETWORK CONNECTIONS
- Click the wireless network icon on the taskbar.
STEP 2: CONNECT TO EDUROAM
- Click eduroam.
- Check Connect automatically.
- Click Connect.
STEP 3: USER CREDENTIALS
- In the first field, enter your UT e-mail address.
- In the second field, enter the password.
- Click Connect.
Eduroam wireless network for Mac OS X
STEP 1: CONNECT TO EDUROAM.
- Click the WiFi icon in the menubar.
- Click eduroam.
- The connection is now established.
STEP 2: ENTER CREDENTIALS
- In the first field, enter your UT e-mail address
- Enter your password
- Click Join
STEP 3: ACCEPT CERTIFICATE
To make sure that your connection is secured, verify the certificate
Click on “Show Certificate.
Check that the certificate is valid and that the server providing the certificate is “radius.utwente.nl”.
Your device may ask to store the certificate in the keychain, use the username and password from your device.
Eduroam wireless network for Android
Before you start
- Make sure that before you configure the eduroam again, to "forget" the network first.
- The manual has been written for an Android phone. The steps are almost identical for other mobile phones with Android or other versions of Android.
- Check if your password is still valid when you’re unable to connect after you’ve configured eduroam.
CONFIGURING EDUROAM
- Go to Settings, Wi-Fi.
- Select eduroam.
- At EAP method, select TTLS.
- Select MSCHAPV2 at Phase 2 authentication.
- Select Use system certificates at CA certificate. If this is unavailable, select Do not validate.
- Fill in utwente.nl at domain
- Enter your UT e-mail address in the Identity field.
- If required fill in anonymous@utwente.nl at anonymous identity
- Enter your password.
- Tap on Connect.
- You’re now connected with eduroam.
Eduroam wireless network for iPhone
Before you start
- Make sure Airplane Mode is disabled and Wi-Fi is enabled.
CONFIGURING EDUROAM
STEP 1: SETTINGS
- Press Settings.
STEP 2: NETWORK CONNECTION
- Press eduroam on the screen Wi-Fi.
STEP 3: ENTER CREDENTIALS
- In the first field, enter your UT e-mail address.
- In the second field enter your password.
- Click 'Join'.
STEP 4: CHECK AND ACCEPT CERTIFICATE
Make sure the Certificates servername is radius.utwente.nl.
Click Trust (top right).
STEP 5: YOU ARE NOW CONNECTED
Eduroam wireless network for Ubuntu
BEFORE YOU START
- Make sure WLAN is turned on.
Configure Eduroam
Step 1: Wireless network settings
- Open the list of wireless networks on the upper right corner of your screen
- Click on eduroam
Step 2: Wireless network configuration
- Fill in the following information:
- Wireless security: WPA & WPA2 Enterprise
- Authentication : Tunnelled TLS
- Anonymous identity: enter your UT e-mail address.
- The CA certificte can be found in /etc/ssl/certs
- Inner authentication: MSCHAPv2
- Username: your UT e-mail address
- Password: your password
BEWARE: don’t click on Connect
Step 3: select a certificate
- Click at CA certificate on none
- Click left on File System
- Then click successively click on etc ssl certs (see the black circle in the screenshot below)
- Click on ca-certificates.crt
- Click on Open
Step 4: Connecting to the network
- Click on Connect
A connection to eduroam will be made.

FORGET EDUROAM NETWORK

In some cases you can’t connect to the eduroam network after changing your password. To connect to the network again you first have to “forget” the eduroam network.

BEFORE YOU START

In the manuals below, you will often be required to perform actions. For these actions, a consistent style of writing has been used: references to text and buttons on screens are printed in italics, information that you have to enter yourself is printed in bold

Forget eduroam network for Windows
FORGET THE EDUROAM NETWORK.
- Click on the network icon in the bottom right corner of the screen.
- Click on Network & Internet settings.
- Select Wi-Fi.
- Click on Manage known networks.
- Click on eduroam and then Forget.
- Close the settings window and connect to eduroam again.
Forget eduroam network for MacOS
- Open System Preferences and select Network. Note: if there is a "lock" in the bottom left, you need to first unlock it.
- Click on Advanced.
- Select eduroam and click the "–" icon.
- Connect to eduroam again.