The communication team helps you find the right channel to communicate your message or enhance your communication skills.
Whether you need to communicate within your team/department or UT-wide about a certain topic, we provide the basic information below but are happy to assist with individual advice if necessary.
Communication channels
Our internal news websites are the primary communication channels for students and employees. To submit news/events for the Service Portal (for employees) or Student Services site use the news/event submission form (also available as a Dutch form).
- On campus
- Posters in UT buildings
Marketing & Communication can support you with various options when you want to announce an event or message on campus. One of these options is having posters printed. For example: research posters, promotional posters or informational posters. The MC Traffic department can advise you on the layout and has the equipment to print these for you.
PLEASE NOTE! The posters may only be posted in the places intended for this purpose. Contact the Service Desk of the respective building to hang up your posters.
Poster frame Spiegel building:
- Outdoor banner Spiegel building
Due to maintance activities at the Spiegel facade the Outdoor banner cannot be used at the moment.
The Spiegel outdoor banner is primarily intended for corporate and marketing messages at UT level. Examples of messages: Open Days, the Open House and the U-meet.
Spiegel outdoor banner:
- Outdoor information resources
Target group
Bachelor & Master
Goal
Orientation, informing about and enthuse for studies and the University of Twente
When you want to promote your educational programme, please contact the marketing advisor of your faculty.
Abri
Buses
Banner Spiegel building
UT style and language
Advice
No matter which role we play within UT, we all communicate with each other. But perhaps you would like to receive some advice on what approach to use, how to best convey your message, and by what means. Or you may want someone to offer suggestions every now and again. And what about improving your communication skills? If you are interested in any of the services provided, please contact your unit's communication team:
Full list of contacts per unit
EEMCS faculty team
MC-EEMCS intranet
Resarch institute teams
General contacts:
CES
CFM
FIN
EB and SP
GA
HR
LISA
There are no specific contacts at MC for LISA employees. For communication support, please contact your LISA colleagues Heleen Melching or Frank Westerveld for Digital Compentence Centre.
MC
SBD
Pre-U
- Change communicationGood internal communication skills are an important instrument in times of change (say, a reorganisation, relocation, modernisation or implementation of some kind). The MC Communications department offers advice and support to managers having to communicate change. This may take the form of providing suggestions with respect to communication targets, the strategy to use, participation, the message to convey, tool development, possible means of communication, training and coaching. The sooner MC is involved in the process, the more they can help. If you would like to receive advice and/or support in communicating change, please contact your unit's Communication department. For the full version, see the Dutch page. Service Portal - MC MC contact at your unit
- Community buildingOn this page you can find information about community building at UT. The handbook can be a valuable tool you can use for building new communities and strengthening existing ones. As described in Shaping2030, strong communities are a priority in shaping individuals, connections and society. In the meantime, at the UT, much has been said about communities and community building without going into the how, what, who, where and when. In this document we lay down the basis for community building for the UT. The handbook has been written with the aim to provide a sufficient starting point for everyone at the University of Twente (UT) in setting up and strengthening communities. The Community Building Handbook (PowerPoint) is a generic resource on community building, with the applicability of various passages from the handbook depending on the group concerned. It is a take-whatever-you-need-from-this-handbook since every community is unique and therefore requires a unique and customised approach. The handbook is specifically
- Crisis instructionsCrisis organisation Human Resources has drawn up a UT-wide crisis plan for large-scale calamities, such as a fire, an explosion or a bacterial infection, which is in line with the City of Enschede emergency plan. Because communication is very important during a crisis, the Marketing & Communications department (MC) has drawn up an extra crisis communication plan. The plans are continuously updated and acted out in practice runs. More information about our crisis organisation can be found on the crisis response page (Note: this is an Intranet page). In short, what to do in crisis situation? In case of fire • Dial (053-489)2222 • Provide information about the location, possible victims and the size of the fire • Alarm the people around you • If possible, try to extinguish the starting fire. Otherwise, leave the area immediately • Follow the escape path marking to the nearest exit or emergency exit • Always follow the instructions of the emergency assistance team (BHV) • Keep onlookers at a distance Accident/acute
- Effective text and email creationMarketing & Communication and UT Language Centre have put the most important tips for you here. In addition to practical tips for writing an effective article or email, we also give tips on how to use images and the UT house style. And we give an overview of which UT templates are available and where you can download the UT logo. Want to make it easier to find your website via Google? Check out our tips on Search-engine-friendly writing. Looking for good imagery to reinforce your message? Check out our tips on finding photos and using video in the downloads below. Courses If you want to know more about any of these topics, check out the wide range of courses on communication. The Career Development Centre (CTD) offers many courses in this field. Or contact MC using the contact information below. We are happy to help you. Tips (downloads) General practical tips links to practical-writing-tips.pdf Tips for emails links to writing-tips-e-mail-traffic.pdf Making your website texts easier to find on the internet (SEO
- Email tipsDo you recognize the problem of our relentless growth of in-box overload and how this can cause stress? The Email Charter has published a Email charther with ground rules to fix this 'commons' problem and make that stress go away. See charter below, please share and adopt the things you think come in handy. 1. Respect Recipients' Time This is the fundamental rule. As the message sender, the onus is on YOU to minimize the time your email will take to process. Even if it means taking more time at your end before sending. 2. Short or Slow is not Rude Let's mutually agree to cut each other some slack. Given the email load we're all facing, it's OK if replies take a while coming and if they don't give detailed responses to all your questions. No one wants to come over as brusque, so please don't take it personally. We just want our lives back! 3. Celebrate Clarity Start with a subject line that clearly labels the topic, and maybe includes a status category [Info], [Action], [Time Sens] [Low Priority]. Use crisp, muddle-free
- Hot vending machines screensAt our university, we have three types of vending machines which have screens that you can use for internal UT-wide corporate communication for students and employees. These screens are, compared to the narrowcasting screens in the buildings, for internal UT-wide content only. Target audience UT community: students and employees. Target goal We use the content on the screens for community-building purposes. Content The following content may be placed on these screens: Internal information for our community that’s in line with our Shaping2030 organisation Strategy, e.g. Sustainability, Diversion and Inclusion, Cybersecurity, Crisis communication, Well-being, and Digitalisation. Promotion of our external strategic subjects. For example, Robotics, Medtech, Digitalisation: cyber security and Artificial Intelligence, Energy and Sustainability, Student teams and other student initiatives. Promotion of UT-wide/corporate events, such as New Year's gathering, Dies, Week of Inspiration, Open House, etc. No vacancies and
- Relocations / MovingAll relocations at UT are handled via the Facility Department. Requesting a relocation can be done at your building's Service Desk or Facility Service Team Leader. The Facility Service Team Leader will then organize the relocation. A distinction is made between two types of relocations: Internal relocations (maximum of two rooms) Internal relocations (more than two rooms) and External relocations* * external relocations are defined as relocations between two buildings on the UT campus and relocations from UT to elsewhere or from elsewhere to UT. Order Method Internal relocations (maximum of two rooms) A relocation of two rooms or less is executed by the building's internal service department. The basic principle is that a relocation must be reported to the Facility Service Team Leader at least one week in advance. An employee of the Internal Service Department will discuss the relocation with you. The internal service department will provide the relocation/move of furniture and boxes, will adjust the name signs