- Change communicationGood internal communication skills are an important instrument in times of change (say, a reorganisation, relocation, modernisation or implementation of some kind). The MC Communications department offers advice and support to managers having to communicate change. This may take the form of providing suggestions with respect to communication targets, the strategy to use, participation, the message to convey, tool development, possible means of communication, training and coaching. The sooner MC is involved in the process, the more they can help. If you would like to receive advice and/or support in communicating change, please contact your unit's Communication department. Service Portal - MC MC contact at your unit
- Communication advice (internal)No matter which role we play within the UT, we all communicate with each other. But perhaps you would like to receive some advice on what approach to use, how to best convey your message and by which means. Or you may want someone to offer suggestions every now and again. And what about improving your communication skills? If you are interested in any of the services provided, please contact your unit's Communication department shown below. Contact Service Portal - MC MC contact at your unit
- Communication channels / promotional activities on campusWithin our university there are various media you can use to communicate a message for a general or a specific target group. In order to help you find the right medium quickly we have categorised the media we have on the page Submit news. When it's regarding a hign impact message you can contact a communication officer of MC to advise you in an effective communication mix. Please find below an overview of the communication channels of Marketing & Communications. On campus LED screens At the moment we have one LED screen on campus available to promote events at the Boulevard at the Vrijhof building. This screen is managed by the Student Union. For requests see the Student Union website. Screens in buildings (narrowcasting) A number of buildings at UT have screens on which information (news, announcements, events etc.) can be projected for residents and guests of the building concerned. Management of these screens is not centralised, but the responsibility of the organisational unit within that building or location
- Community buildingOn this page you can find information about community building at UT. The handbook can be a valuable tool you can use for building new communities and strengthening existing ones. As described in Shaping2030, strong communities are a priority in shaping individuals, connections and society. In the meantime, at the UT, much has been said about communities and community building without going into the how, what, who, where and when. In this document we lay down the basis for community building for the UT. The handbook has been written with the aim to provide a sufficient starting point for everyone at the University of Twente (UT) in setting up and strengthening communities. The Community Building Handbook (PowerPoint) is a generic resource on community building, with the applicability of various passages from the handbook depending on the group concerned. It is a take-whatever-you-need-from-this-handbook since every community is unique and therefore requires a unique and customised approach. The handbook is specifically
- Crisis instructionsCrisis organisation Human Resources has drawn up a UT-wide crisis plan for large-scale calamities, such as a fire, an explosion or a bacterial infection, which is in line with the City of Enschede emergency plan. Because communication is very important during a crisis, the Marketing & Communications department (MC) has drawn up an extra crisis communication plan. The plans are continuously updated and acted out in practice runs. More information about our crisis organisation can be found on the crisis response page (Note: this is an Intranet page). In short, what to do in crisis situation? In case of fire • Dial (053-489)2222 • Provide information about the location, possible victims and the size of the fire • Alarm the people around you • If possible, try to extinguish the starting fire. Otherwise, leave the area immediately • Follow the escape path marking to the nearest exit or emergency exit • Always follow the instructions of the emergency assistance team (BHV) • Keep onlookers at a distance Accident/acute
- Email tipsDo you recognize the problem of our relentless growth of in-box overload and how this can cause stress? The Email Charter has published a Email charther with ground rules to fix this 'commons' problem and make that stress go away. See charter below, please share and adopt the things you think come in handy. 1. Respect Recipients' Time This is the fundamental rule. As the message sender, the onus is on YOU to minimize the time your email will take to process. Even if it means taking more time at your end before sending. 2. Short or Slow is not Rude Let's mutually agree to cut each other some slack. Given the email load we're all facing, it's OK if replies take a while coming and if they don't give detailed responses to all your questions. No one wants to come over as brusque, so please don't take it personally. We just want our lives back! 3. Celebrate Clarity Start with a subject line that clearly labels the topic, and maybe includes a status category [Info], [Action], [Time Sens] [Low Priority]. Use crisp, muddle-free
- Outdoor LED screens on campusAt the moment we only have the LED screen at the boulevard available. BOULEVARD (VRIJHOF) This screen is managed by the Student Union. For requests see the Student Union website. UT MAIN ENTRANCE AND PINETUMPAD (NOT IN USE) The LED screens at the UT main entrance and the Pinetumpad (Horst) are not in use at the moment. They are broken and beyond repair. MC is currently evaluating and looking into whether and how to replace them. The screen at the boulevard/Vrijhof does work. Indoor monitors in buildings (narrowcasting)
- Relocations / MovingAll relocations at UT are handled via the Facility Department. Requesting a relocation can be done at your building's Service Desk or Facility Service Team Leader. The Facility Service Team Leader will then organize the relocation. A distinction is made between two types of relocations: Internal relocations (maximum of two rooms) Internal relocations (more than two rooms) and External relocations* * external relocations are defined as relocations between two buildings on the UT campus and relocations from UT to elsewhere or from elsewhere to UT. Order Method Internal relocations (maximum of two rooms) A relocation of two rooms or less is executed by the building's internal service department. The basic principle is that a relocation must be reported to the Facility Service Team Leader at least one week in advance. An employee of the Internal Service Department will discuss the relocation with you. The internal service department will provide the relocation/move of furniture and boxes, will adjust the name signs
- Rules and procedures for (outdoor) communication materials and signing on campusThe faculties, service departments, educational programmes and institutes are keen to publicise events on campus or details of their own unit. The same applies to the University of Twente (UT) as a whole. The façades of buildings, banners and other publicity/communication options on campus can be used for this purpose. The layout of publicity/communication material must always be compliant with the university’s corporate identity. The Marketing & Communication department (hereinafter MC) bears ultimate responsibility for such matters: MC creates and assesses such publicity/communication material as a way of managing the university’s corporate identity and its implementation. This also helps to prevent the chaotic proliferation of publicity/communication material on our campus. Would you like to submit a request regarding publicity/communication material? If so, details of the procedure involved are given below. 1. Request procedure for new publicity/communication material Phase 1: submission Requests are submitted
- Screens hot vending machinesAt our university, we have three types of vending machines which have screens that you can use for internal UT-wide corporate communication for students and employees. These screens are, compared to the narrowcasting screens in the buildings, for internal UT-wide content only. Target audience UT community: students and employees. Target goal We use the content on the screens for community-building purposes. Content The following content may be placed on these screens: Internal information for our community that’s in line with our Shaping2030 organisation Strategy, e.g. Sustainability, Diversion and Inclusion, Cybersecurity, Crisis communication, Well-being, and Digitalisation. Promotion of our external strategic subjects. For example, Robotics, Medtech, Digitalisation: cyber security and Artificial Intelligence, Energy and Sustainability, Student teams and other student initiatives. Promotion of UT-wide/corporate events, such as New Year's gathering, Dies, Week of Inspiration, Open House, etc. No vacancies and
- Tips for effective writingMarketing & Communication and UT Language Centre have put the most important tips for you here. In addition to practical tips for writing an effective article or email, we also give tips on how to use images and the UT house style. And we give an overview of which UT templates are available and where you can download the UT logo. Want to make it easier to find your website via Google? Check out our tips on Search-engine-friendly writing. Looking for good imagery to reinforce your message? Check out our tips on finding photos and using video in the downloads below. Courses If you want to know more about any of these topics, check out the wide range of courses on communication. The Career Development Centre (CTD) offers many courses in this field. Or contact MC using the contact information below. We are happy to help you. Tips (downloads) General practical tips links to practical-writing-tips.pdf Tips for emails links to writing-tips-e-mail-traffic.pdf Making your website texts easier to find on the internet (SEO
- UT Language Policy: guidelines, style guide, educational terms, translations and editingUT has the following guidelines and starting points resulting from UT's Language Policy: Information for a heterogeneous target group is provided in two languages (Dutch and English) Information for a Dutch-speaking target audience is provided in Dutch Information for a non-Dutch-speaking target audience is provided in English. More information about UT's language policy? Want to know how to write consistent English in accordance with the UT style guide and list of eductional terms? Need to have your text translated or edited? Take a look below! UT Language Policy links to https://www.utwente.nl/en/ces/language-centre/translation-editing-services/language-policy/ English is the primary language of communication at UT; you can find more information here. UT English Style Guide links to https://www.utwente.nl/en/ces/language-centre/translation-editing-services/english-styleguide/ A guide for UT staff to a consistent presentation in communications written in English. UT List of Translated Educational Terms NL-EN