Service Portal

Access authorisation during and outside office hours

New access system

Please note: as of 29 March a new access system will be implemented in phases for each building. As soon as it is your building's turn, you will receive information and instructions. Please find a implementation planning in the text below.

If it is not your building's turn yet and you will need to have access to certain buildings, please follow the instructions below under the heading Old situation.

Staff, students and external parties can request authorisation for access to UT buildings after closing time and/or for access to labs that are not open to the public via the web application Sesam. This authorisation will be placed on your employee or student pass. External parties will receive a card via the Security department.  

You will gain access by holding your pass in front of a card reader. Access authorisation will only be granted if you have a valid reason for requesting access. 

Process and manual requesting building access 

Please follow the next steps in the process requesting for access to UT buildings. Please find the processes for students, employees and external parties below. 

  • Employees
    1. As a UT employee you can request access to buildings or times yourself via the Sesam web application. In Sesam you choose the building for which you need access. Then you choose either your own unit (if this is possible) or the faculty/department that manages the space. After this a choice can be made from different (sets of) doors.    
    2. When submitted, the request is automatically presented to the approver of that (set of) doors. The approver can either approve or deny the request, giving reasons. As the applicant, you will always receive an e-mail with the result of the request.   
    3. After the approval has been granted, the access will be automatically added to your employee card within one hour.   

    Authorisation period  

    The period for your default profile runs until the end of your employment, and a maximum of three years applies to additional access authorisations. You will receive a reminder e-mail just before an extra authorisation expires, so that you can request it again.

  • Students
    1. As a UT student you can request access to buildings or times yourself via the Sesam web application. In Sesam you choose the building for which you need access. Then you choose either your own faculty (if this is possible) or the faculty/department that manages the space. After this a choice can be made from different (sets of) doors.    
    2. When submitted, the request is automatically presented to the approver of that (set of) doors. The approver can either approve or deny the request, giving reasons. As the applicant, you will always receive an e-mail with the result of the request.   
    3. After the approval has been granted, the access will be automatically added to your student card within one hour.   

    Authorisation period  

    The period for the granted access authorisations is limited to one year. You will receive a reminder email just before the authorisation expires, so that you can request it again. 

  • External parties
    1. As a non-UT person (so you are nor UT employer nor student) you can request access to buildings or times yourself via the Sesam web application. Therefore, you need a so-called X-account. This can be provided by your contact person at the university (UT employee).  
    2. In Sesam you choose the building for which you need access. Then you choose either the faculty/department that invited you (if this is possible) or the faculty/department that manages the space. After this a choice can be made from various (sets of) doors.    
    3. When submitted, the request is automatically presented to the approver of that (set of) doors. The approver can either approve or deny the request, giving reasons. As the applicant, you will always receive an email with the result of the request. 
    4. If you have already a UT card, this card can be activated in the access system at the Security desk (Spiegel). If you do not have a UT card, one can be obtained at the Security desk (Spiegel). The card is and remains a personal card. Use of the card is logged and the holder is liable. Do not lend your card to others! At a later stage, the current card will be replaced by new personalised (photo and name) card.
    5. After the approval has been granted, the access will be automatically added to your card within one hour.

    Authorisation period  

    The period for the granted access authorisations is limited to the maximum of one year. You will receive a reminder email just before the authorisation expires, so that you can request it again.

Manual sesam application

PLANNING OF IMPLEMENTATION

The new system will be implemented in phases for each building. Please find a planning of implemention below.

Building

Start date

End date

Paviljoen

Mon 29/03/21

Mon 29/03/21

Drienerburght

Mon 29/03/21

Tue 06/04/21

Citadel

Tue 06/04/21

Thu 08/04/21

Hogedruklab

Fri 09/04/21

Fri 09/04/21

Cubicus

Mon 12/04/21

Tue 13/04/21

Ravelijn

Tue 13/04/21

Wed 14/04/21

Zilverling

Wed 14/04/21

Thu 15/04/21

Waaier

Thu 15/04/21

Fri 16/04/21

Bastille

Mon 19/04/21

Tue 20/04/21

Carre Hal B

Tue 20/04/21

Mon 26/04/21

Spiegel

Mon 26/04/21

Fri 30/04/21

Horst

Mon 17/05/21

Fri 21/05/21

Noordhorst

Fri 21/05/21

Tue 25/05/21

Oosthorst

Mon 24/05/21

Wed 26/05/21

Westhorst

Wed 26/05/21

Thu 27/05/21

Meander

Mon 07/06/21

Thu 17/06/21

Zuidhorst Algemeen

Fri 18/06/21

Mon 21/06/21

Zuidhorst Labs en Slagboom P3

Mon 21/06/21

Mon 28/06/21

Nanolab

Mon 28/06/21

Thu 01/07/21

Technohal

Thu 01/07/21

Thu 01/07/21

Seinhuis

Fri 02/07/21

Mon 05/07/21

Teehuis

Mon 05/07/21

Tue 06/07/21

Sportcentrum en Slagboom

Tue 06/07/21

Wed 07/07/21

Werkplaats

Wed 07/07/21

Thu 08/07/21

Vrijhof

Thu 08/07/21

Fri 09/07/21

Slagboom Koelgebouw

Mon 12/07/21

Tue 13/07/21

Slagboom O&O Bollard

Tue 13/07/21

Wed 14/07/21

Slagboom Terrein Bollard P3

Wed 14/07/21

Thu 15/07/21

Slagboom terreintoegang Horst

Thu 15/07/21

Fri 16/07/21

Slagboom Terrein Calslaan

Fri 16/07/21

Mon 19/07/21

Upark1 terrein

Mon 19/07/21

Mon 26/07/21

Upark2 terrein

Mon 19/07/21

Mon 26/07/21

Reserve centrale

Mon 19/07/21

Mon 26/07/21


Loss/theft

If your access pass is lost or stolen, please report this immediately to the Security Department. The pass will then be blocked.  

Safety regulations and rules 

Most UT buildings are closed outside office hours. Outside office hours, the Security Department provides emergency assistance to individuals present in the buildings.  

It is very important, also for your own safety, that your presence and your departure outside office hours are recorded correctly. 

For the sake of convenience, we refer here to the regular opening times as 'office hours'. For the education buildings, these are from 8:00 to 18:00 on working days. Vrijhof, the Sports Centre, and Bastille are also open in the evenings and at the weekends. This procedure does, therefore, does not apply to these locations. 

The rules

  1. Do not allow others to use your access pass: Your access pass is strictly personal. The pass does not contain your personal data and access rights, but this information is linked to the card number in the central database. It is a punishable offense to allow a person without a pass to enter or leave the building with you. Ask the other person to use their own access pass.  
  2. Group meetings outside office hours: Buildings are also open outside office hours in case of group meetings, and a receptionist/emergency staff will be present. Participants of such a group meeting do not need to use their access passes.  
    For organising a group meeting outside office hours, the rules on https://www.utwente.nl/en/cfm/activities/organize-activity/notification-of-an-event/ apply. 
  3. Bringing guests is allowed, subject to conditions: If you want to bring one or more guests (without a pass) into the building outside office hours, you can do so subject to the following conditions: 
  4. You must inform the Security Department about your guest(s) (no more than 5) in advance, by visiting the Security Department in the Spiegel building or by calling 053-489 2134. 
  5. While in the building, your guests remain in your immediate vicinity at all times. You are responsible for their behaviour. 
  6. Your guests leave the building at the same time as you.  
     
    (Call Security if the revolving door only allows cardholders to pass. Security will then unlock the door remotely.) 
  7. Please immediately report loss of your access pass: For this purpose, you can also visit or call the Security Department in the Spiegel building at any time: 053-489 2134. 
  8. In the event of accidents or emergencies only: Call the emergency number 053-489 2222. 

Penalties

The access system for buildings is based on a combination of a code of conduct and electronic tools. The objective is to create the best possible security with minimal disruption for the user. However, the system only works if everyone observes the rules. That is why, in future, your access pass will be blocked in case of violation, and you will no longer be permitted to be in the building outside office hours. 

Monitoring of compliance will be intensified. You must be able to show your access pass as well as a valid ID for verification at the request of a security officer. All traffic at the access doors is recorded by security cameras. Analysis of these images is one of the ways for Security to identify cardholders who have violated the rules. 

For additional information send an email to servicedesk-cfm@utwente.nl

Links

Old situation

If your building has not swithed yet to the new access authorisation system ATS360 we ask you to follow the below procedures.

Old situation

The procedure depends on the building you want to access. In the following explanation, a distinction is made between technical and non-technical buildings. If you have any questions, please contact the Service Desk of your building.

Access to technical buildings (Carré, Hal B, Nano lab, Zilverling, Waaier, and Horst)

Applying for access authorisation starts with filling out an access registration form. The link can be found below. You can fill out this form online and send it to the secretary's office and/or to the supervisor of your department. The secretary's office and/or the supervisor of your department sends it to the responsible security employee of the department, who will approve or turn down the application. From now on it is also possible to fill out a form to authorise more than 10 persons. The approved application is forwarded to the Security Department, and your authorisation will then generally be processed within 2 days. If you are in possession of a staff or student pass, the new authorisation will be effective immediately. If you do not have a staff or student pass, you can have one made at the ICT Service Desk in the Citadel building.

Access to non-technical buildings (Ravelijn, Spiegel, Cubicus, Bastille, and Vrijhof)

Applying for access authorisation starts with filling out an access registration form. The link can be found above. You can fill out and submit this form online.

The secretary's office must email the form to the Service Desk. This is the digital signature for their approval of your application. From now on it is also possible to fill out a form to authorise more than 10 persons. The Service Desk will forward the form to the Security Department and your request for authorisation will then generally be processed within 2 days. If you already have an authorised pass, the new authorisation is active immediately. If you have no authorisation on your pass, go to the Security Department to have your pass read. Do not forget to bring your ID if you are not an employee or student.

Contact persons

The secretary's office can send the applications to one of the following email addresses:

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