Contact and emergencies
Campus security is 24/7 contactable and present on campus. They are located in the Spiegel Building (main campus entrance).
- General contact: campussecurity@utwente.nl, phone +31 (0)53 - 489 2134
- Emergency phone number +31 (0)53 - 489 2222
- Barrier pass for campus accessRequest a new barrier pass in the summer 2021 The barrier system has been replaced is July/August 2021. If you have not replaced your old pass yet, please request a new pass and pick it up at the UT campus security desk at the main campus entrance. Looking for building access? If you are looking for building (and bike shed) access information, please visit www.utwente.nl/access-authorisation. There is no quick north-south connection to the east of the campus. Drivers must make a detour via the Horstlindelaan, Langkampweg, and Bosweg. However, many drivers use the campus as a short cut, as this route is 2200 metres shorter. But this leads to accidents, disrupts traffic, affects the rural character of the campus, and causes additional wear and costs for maintaining our roads. The barriers have been installed to prevent people from using the campus as a short cut. Employees and students can obtain a barrier pass if they meet the following conditions. Who qualifies for a pass? Barrier passes are, in principle, only
- Building access authorisation during and outside office hoursStaff, students and external parties can request authorisation for access to UT buildings after closing time and/or for access to labs that are not open to the public via the web application Sesam (internal network/VPN only). This authorisation will be placed on your employee or student pass. External parties will receive a card via the Security department. You will gain access by holding your pass in front of a card reader. Access authorisation will only be granted if you have a valid reason for requesting access. More information about applying for a barrier pass for campus access can be found on the barrier pass page. Link to SESAM application SESAM links to https://webapps.utwente.nl/ords/iaprod/f?p=2026 internal network/VPN only Process and manual requesting building access Please follow the next steps to request access to UT buildings. Please find the processes for students, employees and external parties below. Employees As a UT employee you can request access to buildings or times yourself via the Sesam
- Burglary and theftThere are two routes for reporting a theft or damage. Does it concern UT belongings? Please contact the Campus Security service by email: campussecurity@utwente.nl or by phone: +31 (0)53 - 489 2222. The security department will report the crime through the business account of the university because it's UT-related. Do you want to report a theft of personal belongings? Please report the theft yourself: via the Internet on the website www.police.nl, or at the police station in the centre of Enschede (Hermandad 2, 7511JN Enschede). Opening hours: Monday to Friday from 8:30 to 22:00, and Saturday from 9:00 to 17:00. You can also make an appointment with the community police officer (0900-8844). You can report a theft to the community police officer as well. Please note: reporting these incidents to security is highly recommended due to the possible recording of images.
- Camera security/CCTV monitoring regulationsThe CCTV monitoring regulations are available for download. On the website of Cyber Safety are more documents related to this topic available. See the legislation section and have a look at the 'University of Twente policy and codes of conduct'.
- Car parkingAt the campus, there are a number of (free) parking facilities in the immediate vicinity of the buildings. The larger parking lots are indicated on the signposts as P0, P1, P2, and P3. On the entire campus, parking is only allowed in the designated parking spaces. This is closely monitored by Security and the police. Please find the car parking areas on the campus map. There are different types of parking spaces on the campus: General parking spaces Parking spaces for permit holders Parking spaces for the disabled Parking for bicycles / motorcycles Bicycles must be placed in the bicycle parking. The Facility Department is entitled to move/remove any bicycles parked outside the designated areas. Motorcycles must be parked in a parking space for motor vehicles. Parking spaces for the disabled There is a limited number of parking spaces for the disabled. These must only be used by persons in possession of a valid parking permit for the disabled. It there is any need for an increase of these parking spaces, you can
- Emergency response (BHV)Description Information on emergency response provision (ERO) at UT. Explanation Emergencies in which the safety of people is threatened, or in which damage to (UT) property can be or has been done must be reported as soon as possible via the emergency number (053-489) 2222. The Security department employee will in turn call together the nearest Emergency Response Provision team (ERP team) and send them to the site in question as soon as possible. Report method Every emergency must be reported via the emergency number (053-489) 2222 regardless of whether or not you have already called 112. The on-call staff member will guide the emergency services to the building or location in question on the University grounds in case of emergencies. This ensures that the emergency services will not have to look for the emergency location. This is the only way in which the staff member can prepare for this guidance so they will not face any surprises (such as locked gates, road works or demarcation that could hinder access).
- Important phone numbersEmergency number University of Twente: (053) (489) 2222 National emergency number: 112 Security department: (053) (489) 2134 Twente Police Department: 0900 - 8844 UT community police officer: 0900 - 8844 Doctor's service information number: 0900 - 431 3333 Dental service weekend: 0900 - 128 2632 Animal rescue: (+31) (06) 53 42 10 66
- Key issuance for building accessDescription Keys for buildings are issued via the Traka cabinet in the Spiegel building, by means of your employee pass (of course, your card needs to be authorised). You can also collect keys after registration in the key list. Time of issue or return, your name, your (mobile) phone number and your signature will be recorded. When you hand in the key, the security employee will sign for receipt. Explanation The Traka system is located in the control room of the Security Department. If you have been authorised by the responsible supervisor/association, you can remove the key from the cabinet. Your data will be entered in the system and linked to your card number by placing your card before the reader. This will open the Traka cabinet, and you will have a number of seconds to take the key from the cabinet. The key(s) for which you are authorised will be illuminated in green. When you press the black button to take the key from the lock, the time of issue and your name and card number are registered. Responsibility
- Lost and found itemsEvery day, the campus is visited by about 12,000 persons. Objects are frequently lost or found in the grounds or in the buildings. If you have lost or found something, you can report this to the Service Desk of your building or to Security. Lost or found items can be reported to all Service Desks and to Security. An ID is required when you pick up a lost item. It is always wise to report lost or stolen goods. You can do so at www.police.nl or via the UT community police officer (0900-8844), or go to a district police station. You can also check www.verlorenofgevonden.nl