LISA offers four versions of support for the UT workstation:
- the UT Managed Workstation (Windows 10);
- the Standard UT Workstation installation (Windows 7);
- the Basic UT Workstation installation (Windows 7);
- the Customized UT Workstation installation.
With the introduction of the new UT Managed workstation, a few things have changed compared to the previous 'standard' or 'basic' workstation, which used Windows 7. First, the operating system has changed: this is now Windows 10.
The installation and management of the hardware and software of the UT Managed workstation, as well as the login management, is partly performed by LISA, but you now have administrator rights as well. This allows you to add software and manage your workstation yourself. LISA ensures that the workstation meets security requirements and may, if necessary, take over the control of the workstation.
This variant is most suitable for a user who likes flexibility in his work, but also need support in configuring and maintaining the workstation. For example, to add a printer or set up a browser for a specific website. Because of the link between this variant and the university network, optimal support can be given by providing default settings or by offering assistance to solve a variety of problems that can be both hardware and software related. In addition to having the freedom to choose certain software, the opportunity is also offered to easily install software purchased/managed by the university. All basic safety components for a reliable workstation (such as an antivirus scanner and security updates from the operating system) are taken care of, so you won't have to think about it.
Only a limited amount of software has been installed, mainly aimed at security and support such as Windows Defender and Teamviewer. The ZEN application, which can be used to find and install various software programs like Microsoft Office (including Skype for Business) has also been installed already.
Since you now have administrator rights (as opposed to the Windows 7 standard workstations), you can download and install relevant software on the internet. For example, you can download various freeware like Java and Acrobat Reader. Of course, LISA will be there to support you when you need it.
- There is an e-mail icon on the taskbar. This is, however, not Microsoft Outlook and therefore can not be used for UT e-mail.
- The documents folder is no longer re-directed to the m-drive. Please save your documents directly to the m-drive.
- The default web browser in Windows 10 is Edge. However, some web applications only work in Internet Explorer. To change your web browser, click on 'default' in the Start Menu, then click on 'default programs' and change your web browser from Edge to Internet Explorer.
- For more ICT manuals, please visit the LISA website. More information about installing of a variety of software can be found on https://www.utwente.nl/en/lisa/diensten-handleidingen/
The standard UT workstation has Windows 7. This variant will soon disappear, the UT will completely switch to Windows 10. Windows 10 offers better functionality for users and is a safer and more manageable operating system.
With the Standard UT workstation, LISA takes away all of the worries in respect of the workstation. The service includes:
the installation of the workstation in accordance with the standard configurations;
- 1st line support by the Service desk ICT (by telephone, by e-mail or at the reception desk in the Citadel);
- 2nd line support by an on-site workstation manager, in the event that the 1st line support by the Service Desk cannot provide a solution within 10 minutes;
- The standardized software tailored to organization, department and function;
To ensure efficient management, you have no administration rights. You will be able to make small adaptations to your workstation, such as:
- installing software that is automatically made available for your unit, group or function. A percentage of the software is installed beforehand. You only have to contact the Service desk ICT when software has to be installed that has been purchased based on a licence for a single machine;
- the addition of UT network printers;
- the addition of general peripheral equipment such as printers, scanners, USB sticks and photographic equipment and the installation of network configurations, as no specific operating software is required for that.
The Basic UT workstation has Windows 7. This variant will soon disappear, the UT will completely switch to Windows 10. Windows 10 offers better functionality for users and is a safer and more manageable operating system.
The Basic UT Workstation is intended for the researcher and the specialist when, because of the requirements resulting from research, education or administration, numerous changes are required to the workstation and when the end user has the knowledge on how to make these changes.
The workstation is based on the Standard UT Workstation. You have administrator rights and can make all sorts of changes to the configuration. You have to leave intact the settings for security, antivirus, Active Directory and Desktop Management Client.
The service includes:
- the installation of the workstation in accordance with the standard configurations;
- Primary support through the Service desk ICT is limited to 10 minutes, the same as the Standard UT Workstation;
- No 2nd line support (this can be taken as bespoke support);
- the standardised software tailored to organisation, department and function.
If a problem with a Basic UT Workstation cannot be resolved within 10 minutes by the Service Desk, there are two options:
- The workstation will, in principle, be installed in accordance with the standard configuration.
- If you do not want the standard configuration, the requested 2nd line support will still be supplied in a customer-focussed manner, but the time required will be registered by the LISA and invoiced for separately.
Little support can be offered by the Service Desk for bespoke workstations. The support is mainly supplied by 2nd line and possibly 3rd line supporters. LISA and the administration unit that has the bespoke workstation will always enter into a separate contract for bespoke work each year.
In any case, the following workstations are considered to be Bespoke workstations:
- workstations in faculty PC rooms;
- workstations that that have not been purchased in line with a standard UT procurement process;
- workstations that on account of safety requirements are not connected to the UT network in a standard manner;
- workstations that, on account of educational or research requirements or because of the software to be used cannot be managed in an automated manner (In any case, Active Directory, Desktop management client and Antivirus client are required);
- workstations that are not able to use the standard supporting operating systems;
- workstations that do not fulfil the minimum hardware requirements of the standard supporting operating system.
Advice: you can prevent your workstation from becoming a Bespoke workstation for this reason. Ensure that your hardware is replaced in good time.