LISA offers four versions of support for the UT workstation:
- the UT Managed Workstation (Windows 10);
- the Standard UT Workstation installation (Windows 7);
- the Basic UT Workstation installation (Windows 7);
- the Customized UT Workstation installation.
With the introduction of the new UT Managed workstation, a few things have changed compared to the previous 'standard' or 'basic' workstation, which used Windows 7. First, the operating system has changed: this is now Windows 10.
Windows 10 is the new standard of the UT-managed workstation. Because the user is administrator on the computer it is possible to install software. LISA provides several services like the installation of Windows 10 and some of the logon services, as well as the security of the workstation.
On UT-managed workstation a small set of software is default installed. Office 365, Teamviewer and ZENworks agent are default installed. The printer Follow-Me is also default installed. With ZENworks applications software can be installed that is under license of the UT. If an application is not listed, please, contact the Service Desk ICT.
It is possible to install freeware software applications like Java or Acrobat Reader. Download these applications via the website of the supplier.
There are different types of storage available. Data can be stored on the M- or P-drive, this is storage is on campus (managed by UT). Also cloud services are available such as OneDrive for Business, Surfdrive, Dropbox, etc. Please, take care how and where you store your data. Not all of these solutions are suitable for confidential data. For more information, contact the Service Desk ICT.
LISA is responsible for the security of the UT-managed workstations. Defender and Bitlocker are examples of applications meant to secure the computer. Defender is the anti-virus and anti-malware software. Bitlocker is the encryption of the system drive of the computer to prevent a data leak in case of computer loss.
- To activate Microsoft Office 365 Pro Plus (cloud version) logon with your employee number (example: email@example.com) and password.
- On the taskbar there is an icon 'Mail', that application cannot be used for the e-mail at the UT. Always use Microsoft Outlook.
- The redirection of My Document to the M-drive is no longer in use. Documents can be saved directly on the M-drive.
- Type in the start-menu 'Default app settings' and it is possible to change the default web browser or the program PDF-files are opened with.
- Always keep the Bitlocker key close, save a copy on the M-drive or in an e-mail.
- Change your password (ICT account) via https://selfservice.utwente.nl/.
- For more ICT manuals, please visit the LISA website. More information about installing of a variety of software can be found on https://www.utwente.nl/en/lisa/diensten-handleidingen/.
The standard UT workstation has Windows 7. This variant will soon disappear, the UT will completely switch to Windows 10. Windows 10 offers better functionality for users and is a safer and more manageable operating system.
With the Standard UT workstation, LISA takes away all of the worries in respect of the workstation. The service includes:
the installation of the workstation in accordance with the standard configurations;
- 1st line support by the Service desk ICT (by telephone, by e-mail or at the reception desk in the Citadel);
- 2nd line support by an on-site workstation manager, in the event that the 1st line support by the Service Desk cannot provide a solution within 10 minutes;
- The standardized software tailored to organization, department and function;
To ensure efficient management, you have no administration rights. You will be able to make small adaptations to your workstation, such as:
- installing software that is automatically made available for your unit, group or function. A percentage of the software is installed beforehand. You only have to contact the Service desk ICT when software has to be installed that has been purchased based on a licence for a single machine;
- the addition of UT network printers;
- the addition of general peripheral equipment such as printers, scanners, USB sticks and photographic equipment and the installation of network configurations, as no specific operating software is required for that.
The Basic UT workstation has Windows 7. This variant will soon disappear, the UT will completely switch to Windows 10. Windows 10 offers better functionality for users and is a safer and more manageable operating system.
The Basic UT Workstation is intended for the researcher and the specialist when, because of the requirements resulting from research, education or administration, numerous changes are required to the workstation and when the end user has the knowledge on how to make these changes.
The workstation is based on the Standard UT Workstation. You have administrator rights and can make all sorts of changes to the configuration. You have to leave intact the settings for security, antivirus, Active Directory and Desktop Management Client.
The service includes:
- the installation of the workstation in accordance with the standard configurations;
- Primary support through the Service desk ICT is limited to 10 minutes, the same as the Standard UT Workstation;
- No 2nd line support (this can be taken as bespoke support);
- the standardised software tailored to organisation, department and function.
If a problem with a Basic UT Workstation cannot be resolved within 10 minutes by the Service Desk, there are two options:
- The workstation will, in principle, be installed in accordance with the standard configuration.
- If you do not want the standard configuration, the requested 2nd line support will still be supplied in a customer-focussed manner, but the time required will be registered by the LISA and invoiced for separately.
Little support can be offered by the Service Desk for bespoke workstations. The support is mainly supplied by 2nd line and possibly 3rd line supporters. LISA and the administration unit that has the bespoke workstation will always enter into a separate contract for bespoke work each year.
In any case, the following workstations are considered to be Bespoke workstations:
- workstations in faculty PC rooms;
- workstations that that have not been purchased in line with a standard UT procurement process;
- workstations that on account of safety requirements are not connected to the UT network in a standard manner;
- workstations that, on account of educational or research requirements or because of the software to be used cannot be managed in an automated manner (In any case, Active Directory, Desktop management client and Antivirus client are required);
- workstations that are not able to use the standard supporting operating systems;
- workstations that do not fulfil the minimum hardware requirements of the standard supporting operating system.
Advice: you can prevent your workstation from becoming a Bespoke workstation for this reason. Ensure that your hardware is replaced in good time.