Students are to lodge their complaint with the University of Twente Complaints Desk. Everyone else - including UT staff members, guest lecturers, visitors and trainees - are to submit their complaint in writing to the Executive Board.
A (written) complaint is to at least contain the following information:
- name and address of the complainant;
- signature of the complainant;
- a description of the action the complaint is about;
- the reason for the complaint.
The Executive Board (or, in the case of students lodging a complaint, the University of Twente Complaints Desk) forwards the complaint to the complaints committee for further consideration and advice.
Should your complaint fail to meet any formal requirements, the complaints committee will grant you the opportunity to rectify the omission. In general, the complaints committee will grant you two weeks to do so as yet.