UT account (incl. activation & change password)

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Short link for this page: utwente.nl/password.

The password for the login account will expire once a year for security reasons. This means that you must change the password. This is only possible via the self-service portal (at the bottom right of the web page). An email is sent several times in advance with a reminder about the expiry of the password. The password can also be changed at the Servicedesk ICT, however, identification is mandatory.

New guidelines starting 1 December 2022
  1. It is no longer mandatory to change the password every year.
  2. Another change is that the minimum number of characters has been changed from 10 to 14.

During 2023, after your password has expired, employees and students must change their password according to the new rules after their password has expired.

The new guidelines (pdf) also include tips for a strong password and information about password managers to help you remember the new password.

  • Change password

    Use the LISA self-service portal (at the bottom right of the web page; "password change/activate").

  • Conditions

    For employees

    • How and when to change: The password for employees must be changed via the LISA Self-Service Portal (at the bottom right of the web page). This same password can therefore be used for all standard UT services.
      • The password for a UT workstation cannot be changed via ('Ctrl-Alt-Del') or via Outlook Web Access ('outlook.office.com').
    • All available account types: The item about general information about UT accounts for employees, students and guests contain a list of all available account types (see the PDF). It's a summary of where the password is changed or where a new password must be entered and which account is required for this.
    • Forgot password: If you forgot your password, you can change it yourself through the LISA Self-Service Portal (at the bottom right of the web page). However, this is only possible if you have registered a private e-mail address in MyHR/AFAS before you forget it. An e-mail will be sent to your private e-mail address. 

    For students

    • How and when to change: The password for students must be changed via the LISA Self-Service Portal (at the bottom right of the web page). The same password can therefore be used for all standard UT services.
    • Forgot password: If you do not remember your password, you can change them yourself through LISA Self-Service Portal. An e-mail will be sent to your private e-mail address. This private e-mail address is registered in Studielink.

    Third parties and guests (externals)

    People who are not a member of staff or students (third parties or guests) sometimes need access to UT ICT services.

  • Requirements for the password

    A password must have a length of at least 14 and at most 64 characters. It cannot be the same as one of your three previous passwords, nor can it contain three or more successive characters that are also part of your username in that same order. Furthermore, the password must: 

    - Contain at least 1 lowercase letter from the a-z range.
    - Contain at least 1 uppercase letter from the A-Z range.
    - Contain at least 1 digit from the 0-9 range.

    You can use punctuation marks as part of your password, but you can only use those symbols that can be entered directly or by using the SHIFT key on a standard QWERTY keyboard. Be careful when using different keyboards on which certain punctuation marks in combination with letters generate diacritical marks such as an umlaut, a diaeresis or an accent grave. Those symbols cannot be part of your password.

  • Extra information e.g. notebooks

    You need the account to log into the domain computer, email, eduroam and VPN access and various UT web applications.

    After a password change, always log out and back in again. The changed password must also be re-entered and stored on all other devices, such as mobile phones, iPad, etc.

    IMPORTANT for domain notebooks:

    When using a domain notebook (“AD” or “ad.utwente.nl” is displayed on the login screen), the notebook must be connected to the UT network with a network cable (at the UT) or through a VPN connection outside the UT after you have changed your password. 

    In this way, your new password is synchronized with both the central ICT facilities and your notebook. If you are at the UT and connected to the UT network with a network cable, a reboot of the notebook is sufficient. A VPN connection is necessary if you are not directly connected to the UT network (e.g. from home); lock the pc by pressing the Windows key () + L and log on with your new password. 

    If you are not connected to the UT network (through a network cable or VPN) when you have changed your password, the local password on the notebook is not changed. You can still log on with your old password, but central ICT facilities such as email/Outlook, etc., require the new password. 

  • Support

    For support, please use the manual and FAQ below. 

Manual

This manual guides you in the steps to change, activate or reset your account password. This is the password you use for all UT-related ICT services like the UT Workstation, applications and e-mail.

This manual uses a consistent style of writing: references to text and buttons on screens are printed in italics, and information that you have to enter yourself is printed in bold.

  • Change your password
    1. Surf to LISA Self-service Portal
    2. Click on Password change/active on the bottom right of the webpage and press the CLICK HERE button.
    3. Click on Change Password 
    4. Enter your User name (student number, including the letter "s" (e.g. s0123456), for employees, the (UT) e-mail address, for guests (e.g. x0123456))
    5. Enter your private e-mail as registered in Studielink (students) or MyHR (employees) at private non-UT email address.
    6. Click on the empty box next to I am not a robot and follow the instructions of the reCAPTCHA if necessary.
    7. Once the green tick has appeared, click Submit.
    8. Enter a new password twice. Please note that it must comply with the specifications below.
    9. To finish, click on Submit:
  • Activate/reset password
    • Surf to LISA Selfservice Portal
    • Click on Password change/active on the right bottom of the webpage and press the CLICK HERE button.
    • Click on Reset Password 
    • Enter your User name (student number, including the letter "s" (e.g. s0123456), for employees the (UT) e-mail address , for guest (e.g. x0123456))
    • Enter your Private e-mail (at Studielink (students) or MyHR (employees) at private non-UT email address.
    • Click on the empty box next to I am not a robot and follow the instructions of the reCAPTCHA if necessary.
    • Once the green tick has appeared, click Submit.

    • A message appears on the screen indicating that a temporary token has been sent to the private e-mail address. Click Continue.

    • Open a new tab in the web browser and go to the relevant private e-mail account (Gmail.com, Hotmail.com, Saxion.nl etc.).
    • View the UT token email you just received and copy the token code. (Note: the token is only valid for 10 minutes).

    STEP 2: E-MAIL TOKEN (STEP 2 OF 3)

    • Paste the newly copied token into the Reset token field.

    STEP 3: CHANGE PASSWORD (STEP 3 OF 3)

    • Enter a new password twice. Please note that it must comply with the specifications below.
    • Finally click on Submit.

    Attention: if you used the old password for your own devices (PC, notebook, tablet or smartphone) you have to set up the new password by yourself (e.g. mail, eduroam, vpn).

    If you do not remember your password, you can change them yourself through LISA Self-Service Portal. However this is only possible if you have registered a private e-mail address before you forget it, an e-mail will be sent to your private e-mail address. You can check and or modify this if required through MyHR.

FAQ

Changing an existing password

  • Where can I find manuals and more information about accounts and passwords?

    Click here.

  • When should I change my password?

    A password is valid for 1 year. You will be notified several times of your password’s upcoming expiration via email, starting 30 days in advance.

    In case of malware or phishing it is advised to change your password.

  • How can I change/reset my password?

    You can change your password through the link on the LISA Self service portal (at the right bottom of the web page). After logging in, select the “Change password” option. If you do not remember your password, select the "Activate/Reset password option. Note that you must have registered a private email address at MyHR (My HR > Edit personal data).

  • What are the password requirements?

    A password must have a length of at least 14 and at most 60 characters. It cannot be the same as one of your three previous passwords, nor can it contain three or more successive characters that are also part of your username in that same order. Furthermore, the password must:

    • Contain at least 1 lowercase letter from the a-z range.
    • Contain at least 1 uppercase letter from the A-Z range.
    • Contain at least 1 digit from the 0-9 range.

    You can use punctuation marks as part of your password, but you can only use those symbols that can be entered directly or by using the SHIFT key on a standard QWERTY keyboard. Be careful when using different keyboards on which certain punctuation marks in combination with letters generate diacritical marks such as an umlaut, a diaeresis or an accent grave. Those symbols cannot be part of your password.

  • I can no longer change my password when logging into my UT workplace.

    In the past, you could change your password at a UT workplace using the “Change password” feature of Microsoft Windows. This feature is no longer available. Now, you can only change your password using the LISA Self service portal (at the right bottom of the web page) or via the employee portal, which contain the link Accounts and email addresses. The reason for this lies in the fact that the passwords for eduroam and web applications are also changed using TAP.

I am a new employee

  • Where can I find manuals and more information about accounts and passwords?

    Click here.

  • How do I sign in for the first time?

    When you have your initial account information (listed in an e-mail you received from the HR department), you can activate your password from any computer with an internet connection through the LISA Self service portal (at the right bottom of the web page).  Fill in your Log on name and select Forgot My Password and follow the intructions on the screen.

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