An account provides employees, students, third parties and guests access to the UT's ICT services for as long as the employee is employed, the student is subscribed or the third party/guest is granted access. The system's methodology and configuration will ensure that accounts are created, adjusted or terminated without delay. This is what we call the provisioning of accounts. Provisioning is dependent on accurate and timely entry in the employee or student information system. This means that HR and CES take the lead in this. The procedures have been established in consultation with CES and HR.
Each student or employee who is registered at the University of Twente, will automatically be given an email address. This email address is your login name with associated password. The account provides access to:
- UT web applications;
- VPN connection;
- PC rooms and UT Workplaces.
The provisioning of student accounts is fully computerized within the student information system managed by CES.
The provisioning of employee accounts is fully computerized within the employee information system managed by HR. Renewal of employee accounts who have left service, will be dealt with by the local HR officer. Should an account (e.g. for email) be needed for a new employee before the latter enters service, this will also be dealt with by the local HR officer.
- Activate account
You have to activate your account first by setting a password. You can do this by visiting the selfservice portal. Enter your email address and then on the next screen select Forgot My Password and follow the instructions on the screen.
- Guest accounts
Third parties and guest (external)
People who are not members of staff or students sometimes require (external) access account applications for external individuals.
If a guest needs an account for a longer period of time to make use of UT ICT services, UT staff members can apply for an x-account through the selfservice portal.
Wireless network access for external individuals
It is possible for guests to make use of the wireless network, for example Eduroam Visitor Access (max. 5 accounts). Employees can apply for such an account through the LISA Self Service Portal. On campus the open Wifi network (Enschede_stad_van_nu) can also be used. This open Wifi network does not need an account.
Temporary accounts can also be applied for in bulk through the events service at the LISA Self Service Portal.
- Change password
The procedure at the UT to change your password for employees is through the LISA Self Service Portal. This is to ensure that one password can be used for all your UT ICT facilities after changing your password. The password cannot be changed on the UT Workstation through (“Ctrl-Alt-Del”) or through Outlook Web Access (“xs.utwente.nl”).
If you do not remember your password, you can change them yourself (manual). However this is only possible if you have registered a private e-mail address before you forget it, an e-mail will be sent to your private e-mail address. You can check this and or modify this if required through this link.
The procedure at the UT to change your password for employees is through the LISA Self Service Portal. This is to ensure that one password can be used for all your UT ICT facilities after changing your password.
If you do not remember your password, you can change them yourself (manual). An e-mail will be sent to your private e-mail address. This private e-mail address is registered in Studielink.
- Click here for more information and tips changing password (incl. FAQ).
The end user does not have to pay to use this service.
An account is created one day after the student or employee is eligible for an account.
An x-account is activated maximal 1 hour after registration.
- Additional information
When an employee leaves, the account is disabled after 30 days (OBP) or one year (WP). Upon request, this period can be deviated from if the dean or service director approves. Students are able to make use of the account for 1 month after termination of their registration. External accounts will be terminated directly after the end date.