Employee workstation: ICT support for employees

The LISA offers support in the use of the UT Workstation. The support entails installing and managing the required software. As an employee, you have the option of performing the installation and the management yourself, or leaving this to LISA. In case you would like to partially manage your workstation yourself, this may have an impact on the type of support and the costs associated with this. The support can be subdivided into 1^st, 2^nd and 3^rd line support and is offered in different 'packages', depending on which workstation option you use. (detailed description UT workstation)

Requests
When using a UT workstation, you are automatically entitled to Standard UT workstation support. Should you wish to expand this to the Basic UT workstation or the bespoke workstation, the faculty first has to approve this request. Because these two types of workstation support relate to 2nd line and 3rd line support, the time provided for the support by the LISA is registered and passed on separately. Once the request has been approved, you can contact the Service Desk.
Costs
You can find more information about the costs at the self service portal.
Conditions
In order to obtain support for your UT workstation, you have to have:
- employee registration at the UT;
- a UT workstation.
Delivery
The 1st line support aims to resolve problems within 10 minutes. If this is not possible, 2nd line support is then given and delivery depends on the problem. This also applies in the case of 3rd line support.
Support
For support, use the selfservice portal and the manuals. Should you have any other questions or should a fault occur, please contact the Service Desk ICT.
Additional information
Meant by 1^st line support is the support that is provided by the Service desk ICT, by telephone, by e-mail or at the reception desk in the Citadel entrance O&O plaza. 2^nd line support means that if the 1^st line support does not suffice, a workplace supporter on site will assist you further. 3^rd line support refers to support for bespoke workstations that are not covered by the standard UT workstation packages and require special treatment.

Last edit: 17 October 2022

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