Eduroam settings with UT account

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EN

Short link for this page: utwente.nl/eduroam.

Connect to the wireless network Eduroam or learn how to forget the network in case of issues.

Eduroam (education roaming) enables students, researchers and other members of staff to use their education or research institute’s wireless (wifi) network in a safe manner. In addition, using their own login codes, eduroam enables them to use other education or research institutes’ eduroam networks in the Netherlands and abroad without any problems. For more information, see https://www.eduroam.nl/. It's also possible to create a temporary account for visitors.

  • Costs

    You will not incur any costs by using this service.

  • Terms and conditions

    In order to use this service, you are required to have the following:

    • Students an UT email address
    • Employees an UT email address
    • Third parties: an 'x account'
    • Guests: an EVA account (eduroam Visitor Account) requested by your host
  • Availability

    Eduroam is available in all buildings affiliated with UT.

Did your Eduroam stop working suddenly?

If your Eduraom stopped working suddenly, your password probably expired. Please set a new password using tap.utwente.nl. After that, use the 'forget password' feature as described below before you connect again.

MANUALS

INSTALL EDUROAM WIRELESS NETWORK

Before you get started

  • These manuals use a consistent style of writing: references to text and buttons on screens are printed in italics, information that you have to enter yourself is printed in bold.  
  • Make sure that your wireless network card is switched on.
  • Eduroam wireless network for Windows

    Before you start

    • Manuals for Windows 10 assume you’re working in the desktop environment.
    • Make sure that you have local administrator rights. If you do not have these, contact your system administrator.
    • If you have reset your password, please follow this manual first.

    Configure Eduroam

    STEP 1: OPEN NETWORK CONNECTIONS

    • Click the wireless network icon on the taskbar.

    STEP 2: CONNECT TO EDUROAM

    • Click eduroam.
    • Check Connect automatically.
    • Click Connect.

    STEP 3: USER CREDENTIALS

    • In the first field, enter your UT e-mail address.
    • In the second field, enter the password.
    • Click Connect.
  • Eduroam wireless network for Mac OS X

    STEP 1: CONNECT TO EDUROAM.

    • Click the WiFi icon in the menubar.
    • Click eduroam.
    • The connection is now established.

    STEP 2: ENTER CREDENTIALS

    • In the first field, enter your UT e-mail address
    • Enter your password
    • Click Join

    STEP 3: ACCEPT CERTIFICATE

    To make sure that your connection is secured, verify the certificate

    Click on “Show Certificate.

    Check that the certificate is valid and that the server providing the certificate is “radius.utwente.nl”.

    Your device may ask to store the certificate in the keychain, use the username and password from your device.

  • Eduroam wireless network for Android

    Before you start

    • Make sure that before you configure the eduroam again, to "forget" the network first. 
    • The manual has been written for an Android phone. The steps are almost identical for other mobile phones with Android or other versions of Android.
    • Check if your password is still valid when you’re unable to connect after you’ve configured eduroam.

    CONFIGURING EDUROAM

    • Go to Settings, Wi-Fi.
    • Select eduroam.
    • At EAP method, select TTLS.
    • Select MSCHAPV2 at Phase 2 authentication.
    • Select Use system certificates at CA certificate. If this is unavailable, select Do not validate 
    • Fill in utwente.nl at domain
    • Enter your UT e-mail address in the Identity field. 
    • If required fill in anonymous@utwente.nl at anonymous identity
    • Enter your password.
    • Tap on Connect.
    • You’re now connected with eduroam.
  • Eduroam wireless network for iPhone

    Before you start

    • Make sure Airplane Mode is disabled and Wi-Fi is enabled.

    CONFIGURING EDUROAM

    STEP 1: SETTINGS

    • Press Settings.

    IMG_0004

    STEP 2: NETWORK CONNECTION

    • Press eduroam on the screen Wi-Fi.

    IMG_0005

    STEP 3: ENTER CREDENTIALS

    • In the first field, enter your UT e-mail address.
    • In the second field enter your password.
    • Click 'Join'.

    STEP 4: CHECK AND ACCEPT CERTIFICATE

    Make sure the Certificates servername is radius.utwente.nl.

    IMG_0007

    Click Trust (top right).

    STEP 5: YOU ARE NOW CONNECTED

    IMG_0008

  • Eduroam wireless network for Ubuntu

    BEFORE YOU START

    • Make sure WLAN is turned on.

    Configure Eduroam

    Step 1: Wireless network settings

    • Open the list of wireless networks on the upper right corner of your screen
    • Click on eduroam

    eduroam

    Step 2: Wireless network configuration

    • Fill in the following information: 
    • Wireless security: WPA & WPA2 Enterprise
    • Authentication : Tunnelled TLS
    • Anonymous identity: enter your UT e-mail address.
    • The CA certificte can be found in /etc/ssl/certs
    • Inner authentication: MSCHAPv2
    • Username: your UT e-mail address
    • Password: your password

    BEWARE: don’t click on Connect

    Step 3: select a certificate

    • Click at CA certificate on none
    • Click left on File System
    • Then click successively click on etc ssl certs (see the black circle in the screenshot below)
    • Click on ca-certificates.crt
    • Click on Open

    Step 4: Connecting to the network

    • Click on Connect

    A connection to eduroam will be made.

Tips and tricks for eduroam

  • Forget eduroam network for Windows
    • Click on the network icon in the bottom right corner of the screen.
    • Click on Network & Internet settings.
    • Select Wi-Fi.
    • Click on Manage known networks.
    • Click on eduroam and then Forget.
    • Close the settings window and connect to eduroam again.
  • Forget eduroam network for MacOS
    • Open System Preferences and select Network. Note: if there is a "lock" in the bottom left, you need to first unlock it.
    • Click on Advanced.
    • Select eduroam and click the "–" icon.
    • Connect to eduroam again. 
  • Signal strength issues

    It really depends on where you are located at the campus. Not all buildings/rooms have equal signal strength due to building restrictions (interference and building materials). When in doubt you can contact the ICT Service Desk at servicedesk-ict@utwente.nl or by telephone at (+31 53 489) 5577.

  • Eduroam for guests

    UT guest account (x account)

    In order to connect to the eduroam network regularly a valid UT account is required. UT employees can request a x-account for externals.

    If you are living on the campus you can also request a x-account. For this request an email can be sent to servicedesk-ict@utwente.nl. Please include your name, address and as attachments a scan of the rental contact and proof of payment (screenshot of the last payment for rent). Once everything has been validated by the ICT Service Desk a x-account will be created.

    You will receive an email with account information and how to set a password. After setting your password you can connect to eduroam using the username x.......@utwente.nl and your password. 

    Eduroam visitor account

    An Eduroam visitor account (EVA) can be requested using eva.eduroam.nl. An EVA account works instantly and up to 14 days. Each employee can activate 5 visitor accounts.

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