See Products and Services

Send mail (external)

External mail is collected in the blue mail bag in the secretary's office of your department. This blue mail bag is delivered to the Service Desk of your building. Mail that is handed in before the second mail round will be processed and transferred to the external mail processor the same day.

The address information must be clear and must contain all details needed for proper delivery to the destination. Please use the standard layout for the address. And address in the Netherlands has the following layout:

  • The bottom line consists of the postcode and the city. A postcode consists of four (4) digits and two capital letters, separated by a space. Postcode and city are separated by two spaces.The city is in capital letters.
  • The line above this consists of the street name/P.O. box and the number.
  • Above this is all other address data, such as name, company, contact, department, room number, etc. This may be more than one (1) line.

For all external mail items, the external rules for weight and size apply. These rules are the same as the rules that apply for private persons.

  • Letters, samples and printed matter minimum 9 x 14 cm and maximum 38 x 26.5 x 3.2 cm, and a maximum weight of 3 kg
  • Cards (at least 170-gram paper) minimum 9 x 14 cm and maximum 23.5 x 16.2 cm
  • Parcels minimum 9 x 14 cm and maximum 140 x 78 x 58 cm, maximum weight for the Netherlands is 30 kg and the international maximum is 20 kg
  • Always use a postal code (Dutch: 'postcode'). Delivery of items without a postal code may take longer. You can look up Dutch postal codes on www.postcode.nl
  • Use a printed address
  • Do not use italics  
  • If you write the address by hand, use capital letters  
  • Do not underline

Delivery method (handing in external mail)

  • External mail is submitted in the blue mail back of your department at a C&FM Service Desk
  • Internal and external mail must be handed in separately. All mail offered in the blue mail bag must be external mail.
  • The blue bag must be submitted with the address on the mail items facing in the same direction and not rotated.

Delivery time

All external mail submitted in blue bags to the Service Desk in your building before the second mail round will be processed and transferred to the external mail processor the same day. Large batches of mail (from 500 items) should preferably be announced 24 hours in advance. This allows timely collection of the batch from the Service Desk in your building and transfer to the external mail processor. If a batch is not announced, and sent with the regular mail round, the Central Mailroom does not guarantee that the batch will be processed the same day. The batch will, of course, be processed on the next working day.

Our partner Sandd Post has 48 and 72 hours timeframes for deliveries. 


Bezorgkader Sandd 

Submitted

 

Delivery

Monday

48 hours

Wednesday

Tuesday

72 hours

Friday

Wednesday

48 hours

Friday

Thursday

48 hours

Saturday

Friday

72 hours

Tuesday

24-hours 

The 24-hour service is still possible, but is on demand. Therefore, the UT Central Mailroom has to perform several manual actions. To make use of the 24-hours service, a 6.5 % surcharge will be charged. 

If you want to make use of the 24-hour service, you have to make this clear by means of a memo on the mail item.


Costs

The costs for shipment of external mail will be charged to the OFI number associated with the blue mail bag. The rates match the rates charged by the external mail processor.

 Weight

National

0-20 grams

€0.83

20-50 grams

€1.66

50-100 grams

€2.49

100-250 grams

€3.32

250-2000 grams

€4.15

The Mail and Logistics Department uses the difference between purchase and sale for funding the costs of internal and external mail. Each department receives a monthly invoice for sent mail items and the related postage costs.

Rates for international mail can be requested by contacting the staff of the Central Mailroom.

See also

Mail rounds, Send mail (internal)

Contact
Central mail room (postkamer)
Campus & Facility Management
053 489 2118
 postkamer@utwente.nl
Building: Garage