UT account (incl. activation & password change)

Creating your account

Student accounts are created based on the information provided in Osiris. Creating an account is an automated process. If all information is provided on time in Osiris, the account will be ready to use before the academic year starts. 

Deleting your account

Student accounts are automatically deactivated four weeks after student enrolment has stopped: an automated mail informs you about the deactivation of your account.

CREATING YOUR ACCOUNT

Employee accounts are created based on the information provided in the HR system. The HR assistants of your faculty or service department are in charge of providing the correct information in the system. Creating an account is an automated process. If all information is provided on time in the HR system, the account will be ready to use before your employment starts. 

DELETING YOUR ACCOUNT

Employee accounts will be available for one (1) month during a so-called grace period after your employment stops. 

After this period, the account will be deactivated.

Guest access and accounts

External users do not always need a UT guest account. The appropriate solution depends on the facilities and services the external user needs.

For guest wifi, use Eduroam Visitor Access (EVA). External users can also be invited to Microsoft Teams using their own email address and account. Access to buildings and rooms is arranged separately through CFM.

Eduroam guest access

UT employees can arrange temporary wifi access for guests through Eduroam Visitor Access. An x-account is not required for guest wifi.

The available access period depends on the type of visit and the applicable EVA procedure. If you cannot arrange the required access through EVA, contact the Service Desk ICT.

X account for external users

An x-account is a temporary, personal UT account for an external user who needs access to a specific UT service or application. An x-account is only provided when no suitable alternative is available.

An x-account:

• does not include a UT mailbox;
• is issued to one specific person and may not be shared;
• provides access only to the services or applications that have been requested and approved;
• is valid for a maximum of one year;
• cannot be extended.

Existing x-accounts remain active until their stated end date and are then deactivated automatically. If the external user needs access again, the UT contact must submit a new application. The necessary application permissions may also need to be arranged again.

An x-account is not used for:

• guest wifi;
• access to buildings or rooms;
• guest students or guest lecturers;
• shared, functional or system accounts;
• printing.

Guest wifi is arranged through EVA. Building and room access is arranged through CFM. Accounts for guest students and guest lecturers are arranged through CES.

Only a registered UT employee can request an x-account. Employees who are not yet registered as requesters must first complete an intake. During the intake, the required activities, services and applications are discussed and it is assessed whether an x-account is necessary.

--> Read the conditions and request an x-account

Good to know: the username usually looks like an email address, for example x******@utwente.nl. However, no mailbox is associated with this address.

M accounts for guest staff

The UT provides m-number guest accounts for eligible guest staff, such as externally funded PhD candidates. These accounts include a mailbox and access to various UT facilities.

Compared with a regular employee account, some limitations may apply:

• the profile on people.utwente.nl is labelled as guest staff;
• some software licences may not be available;
• some campus facilities may not be available.

The registration and deactivation procedure is similar to the procedure for regular employee accounts. See the information about employee accounts for more details.

Overview of guest account types

Use the LISA self-service portal (at the bottom right of the web page; "change password").

Extended instruction

This manual uses a consistent style of writing: references to text and buttons on screens are printed in italics, and information that you have to enter yourself is printed in bold.

1. Surf to LISA Self-service Portal
2. Select Change password and log in with your UT email address (for guests x*******@utwente.nl) and password if you’re not already logged in.
3. Click CHANGE PASSWORD
   
4. Enter your current password, and enter a new password twice.
   
   
5. Click Submit to change your password.

If you forgot your password, you can change it yourself through the LISA Self-Service Portal (at the bottom right of the web page). However, this is only possible if you have registered a private e-mail address that we can use to send reset instructions.

• For students, this email address is listed in Studielink
• For employees, this email address is filled in in MyHR/AFAS
• For x-accounts, a private e-mail address has been provided during account setup

You can also change your password at the ICT Service Desk (please bring a valid ID).

Extended instruction

This manual uses a consistent style of writing: references to text and buttons on screens are printed in italics, and information that you have to enter yourself is printed in bold.

1. Surf to LISA Selfservice Portal.
2. Select Activate / reset password.
3. Enter your UT email address (for guests x*******@utwente.nl) and the characters in the picture, and click Next.
   
   
4. Select I forgot my password and click Next.
   
   
5. Now you can choose between two options to reset your password: through (private) email or an authenticator app.
   
   
   
   1. When you choose Email my alternative email address, an email will be sent to your private email address with a verification code. Enter the verification code to continue.
   2. When you choose Enter a code from my authenticator app you can enter the One-time password code shown in the app (open the authenticator app and tap your UT account).
      
6. In the last step you can enter a new password.

Attention: if you used the old password for your own devices (PC, notebook, tablet or smartphone) you have to set up the new password by yourself (e.g. mail, eduroam, VPN).

If you do not remember your password, you can reset it yourself through the LISA Self-Service Portal. However this is only possible if you have registered a private e-mail address. Employees can check and or modify it through MyHR.

A password must have a length of at least 14 and at most 64 characters. It cannot be the same as one of your three previous passwords, nor can it contain three or more successive characters that are also part of your username in that same order. 

Currently, passwords for UT accounts are checked against a set of rules:

• Valid characters are A-Z, a-z, 0-9 and special characters: ~!@#$%^&*()-_=+[]{};:,./?
• The minimum number of characters is 14. Due to technical reasons, the upper limit is 60 characters.
•  password has to contain at least one lowercase letter, one uppercase letter, and one digit.
• Special characters are optional; spaces are not allowed

You can use punctuation marks as part of your password, but you can only use those symbols that can be entered directly or by using the SHIFT key on a standard QWERTY keyboard. Be careful when using different keyboards on which certain punctuation marks in combination with letters generate diacritical marks such as an umlaut, a diaeresis or an accent grave. Those symbols cannot be part of your password.

The guidelines (pdf) also include tips for a strong password and information about password managers to help you remember the new password.

IMPORTANT for UT notebooks:

Connect the notebook to the UT network with a network cable or eduroam (at the UT) or through a VPN connection outside the UT before you change your password. After you've changed the password, lock the pc by pressing the Windows key () + L and log on with your new password. 

If you are not connected to the UT network (through a network cable, eduroam or VPN) after you have changed your password, the password on the notebook itself is not changed. You can still log on with your old password, but central ICT facilities such as Outlook, network drives, etc., require the new password. 

Before changing

• Password guidelines & tips (pdf)
• Please do not use office.com to change your password. It needs to be changed through the LISA Self Service portal as explained above.
• Please do not use ctrl + alt + del on your UT workstation's login screen to change your password. It needs to be changed through the LISA Self Service portal as explained above.

After changing

• Tips after changing the password for Mac
• Forget the eduroam network in Windows after changing your password
• Remove old credentials on websites

You receive an e-mail from us at your private e-mail address. This email gives information about your new UT email address (also your user name). You can activate your password from any computer with an internet connection through the LISA Self-service portal (at the bottom right of the web page).  Fill in your Log on name, select Forgot My Password, and follow the instructions on the screen.

Once your account has been created, you receive an email with further instructions at your private mailbox.