Service Portal

Printing service for employees (incl FAQ)

In order to print, copy, scan and fax documents, you can use all multifunctional printers on (MFP) the campus. You can print from the UT Workstation and from your own (private) notebook.

The MFPs provide the following functionality:

  • printing from the UT Workstation, USB stick or personal notebook;
  • copying;
  • scanning to your mailbox mail and your M drive.
  • Description

    The faculty itself is responsible for keeping the machine topped up with paper. All printers have the same tray layout:

    • tray 1 is for A3 white paper;
    • tray 2 is for UT letterhead or pre-printed paper;
    • trays 3 and 4 are for A4 white paper;
    • tray 5 is for different paper sizes and types.
  • Requests

    The request for an additional printer has to be approved by the Director of the faculty or service. You can make a request by contacting the Service desk ICT.

    Request print rights for students.

    Students can be given employee rights for the use of MFPs. This means that the faculty is responsible for the costs that you incur. You are then not restricted to the employee MFPs and you can also use your faculty's MFPs. You can submit a request for this to the person responsible for this (tutor or manager). This person can, by requesting the ict contact person (of the own organization), organize print rights for you. These print rights are valid for one year. After a year the rights can be requested again.

  • Costs

    The MFPs are paid by your unit. In addition to a fixed monthly amount, there is a payment for each printout, scanning is free of charge. The unit receives lists of the copies that have been made. You can find more information on the website Facilitair Bedrijf (Dutch only).

  • Conditions

    To be able to use the MFP, you need an activated RFID card (e.g. Public Transport Chip Card, employee card or coffee machine pass). This can be your employee card. When you log in using these cards through the RFID reader, the MFP picks up your instructions. Information about how the card can be activated, or how you have to log in using your card, can be found in the manuals below. Several cards cannot be activated. If a card is lost, a different card can be activated instead of the lost card. To do so, follow the same procedure as the procedure when the first RFID card was activated. After registration of the card, you can print from anywhere in the university.

  • Delivery

    After request of an MFP, there is a 6-week delivery time. You can use the printers as soon as you have registered your RFID card.

  • Support

    All MFPs are managed by Xerox. When error messages or faults are raised, these are automatically reported. This can vary from error messages to the replacement of cartridges. The fault will then be rectified as soon as possible. For further support, use the Self Service portal and the manuals. Should you have any other questions or should a fault occur, please contact the Service desk ICT.

  • Additional information

    More information about Xerox:

    Carré (hal B)

    Drienerlolaan 5

    Telefoonnummer: (053) 489 24 85

    xeroxcarre@utwente.nl

    ITC

    Hengelosestraat 99

    Telefoonnummer (053) 487 43 87

    geerdink@itc.nl

      Bastille

      Drienerlolaan 5

      Telefoonnummer (053) 489 4215

      Unionshop@union.utwente.nl



Manuals

FAQ

  • Where can I find all the printer manuals and more information?

    For students click here.
    For employees click here.

  • Can students print using all Xerox printers?

    No, students can only use the printers that indicate they may be used by students. When a faculty or service believes that a printer should be available to students as well, that organisation can submit a request to the Service Desk ICT.

  • Where can I find the MFP for students?
    • Bastille - Ground floor (project area)
    • Carre - Next to room C4625
    • Carre - Next to room C4021
    • Carre - Next to room C4282
    • Citadel - Main entrence (next to the coffee machine)
    • Cubicus - Next to room B205
    • Cubicus - Next to room B300VI
    • The Gallery - DesignLab
    • ITC-hotel (only for guest of the hotel) - Ground floor in the hall
    • Horst complex / Oosthorst - Next to room OH105
    • Horst complex - Next to room C107
    • Horst complex / Noordhorst - Next to room NH202e (next to the coffee machine)
    • Horst complex / Horst tower - Next to room T800VA
    • Ravelijn - Studielandschap 1st floor
    • Spiegel - Opposite room 102A (near the stairwell)
      Technohal - PTR 063 ground floor next to the open study places and on the second floor next to TL2107. 
    • Vrijhof - Second floor (above Service Desk)
    • Vrijhof - Library
    • Vrijhof - Library
    • Zilverling - Next to room A126
    • Zilverling -  Room A220
  • I am conducting work for the UT and I need to print something. How can I arrange that?

    Students can be given employee permissions for the use of MFPs. This means that the faculty is responsible for the costs you incur. You are not limited to using the student MFPs and can also use your faculty’s MFPs. You can submit the appropriate request to the responsible party (teacher or supervisor). They can arrange for you to use your own account to print using all printers for a period of up to one year through an extension of your quota or by giving you unlimited access.

  • If you do not have an account but you still want to print somewhere at the UT, where can you go?

    You can print in the Xerox Reproshop, located in the Bastille and Carré buildings.

  • What should I do when the paper in the printer runs out?

    Paper can be restocked by the facility department of the building that houses the printer. When the paper in a student printer runs out, you can report the issue at the building’s reception desk. The people there can restock the paper. The secretary desks can order more paper for employee printers.

    Check the paper size before you start printing Always select A4 or A3.  

    • Click the “Follow Print” button.
    • Select the right document.
    • Click the Info button on the screen.
  • How long will my pending document be stored?

    The printer will be rebooted every morning around 6:00. This process erases all pending documents.

  • What can I do to make my printing more environmentally friendly?

    In the print menu, select the option to print multiple pages on a single piece of paper and make sure to always use two-sided printing.

  • My files have disappeared from the queue, but they were not printed.

    You have probably selected the wrong paper size for the document you wanted to print. Check whether this is causing the problem: Whenever possible, use A4 or A3 size. Try to avoid the Legal or Letter options. You can do so using the print menu of the file you wish to print. If you want to use a different size paper, consult the manual for the use of different kinds of paper.

    • Click the “Follow Print” button.
    • Select the right document.
    • Click the Info button on the screen.
  • I cannot log into the domain.

    Verify whether you entered the domain using capital letters: AD\<username>.

  • The “Scan to home” feature does not work.

    Students do not have a home directory, so they cannot use this feature. You can select USB as an alternative destination. Employees can check whether their user account has been set up on the AD domain by clicking the “Scanning Workflow” button. Here, you can also select USB as an alternative destination. You can verify whether your account information is correct by clicking the “Email” button.

I cannot print using my USB drive

  • Check your USB drive: Check the files you wish to print: Test whether the printer is working correctly:
    • Not all USB drives are compatible with these printers. It is advisable to use USB drives that employ the FAT32 standard.
    • Does your USB drive have a locking system?
    • USB drives with partially locked systems (hidden) can also cause issues.
    • You can print files with the following extensions: pdf, Pcl6, PS, Pl5, ASCII, jpg, TIFF, xps. You cannot print Office files.
    • Some PDF files are encrypted and cannot be printed.
    • Some PDF files are damaged, e.g. because they were created using a non-original version of PDF software.
    • Some images are damaged and cannot be printed.
  • Test whether the printer is working correctly:
    • Format your USB drive using the FAT32 standard, copy the files onto the drive and try again.
    • Try to print a PDF file you already printed once before.

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