Printers (Xerox) in UT buildings

No.

• Log in with your UT account (student email address) and password at https://printservice.utwente.nl.
• Click on your student number in the top right corner and select Profile.
• At Print Quota, you can see the remaining pages.

This error is displayed when your quota is insufficient to print the file in question.

The printer is already installed on UT workstations (notebook or desktop with Windows). When printing your document, select the 'Follow me' printer from the list of available printers.

Step 1: Making connection

• Press the Windows key + R, type \\printservice.utwente.nl and click OK.
• Doubleclick Follow-Me and the printer will begin installation.

Step 2: Log in

A new screen Windows Security appears.

• At username, type your UT e-mail address
• Enter your password.
• Click OK.

Step 3: Download driver

The printer is now being installed. This could take a few minutes. As soon as the next window appears, installation is complete. You can close this window.

Step 4: Printing

Select printer Follow-Me on printservice.utwente.nl for printing on the Xerox MFPs.

Open the Self Service application.

 

Browse to Printers and click on the Install Xerox C8135 (follow-me) printer.

Click (re)install to start the setup.

When printing for the first time on the Follow-Me printer, your UT account is required.

• Enter your UT email address next to Name.
• Enter your password next to Password.
• Check Remember this password in my keychain.
• Click OK.

These instructions were written for Mac OS 12.7 or higher. The steps for earlier editions of Mac OS are virtually identical, but the illustrations could differ slightly. Make sure no Follow-Me printer is already installed.

INSTALLATION FOLLOW-ME PRINTER

Step 1: Drivers

• Download the drivers here (select your operating system from the list).
• Install the drivers following the wizard.
• When at step Select Printer, click Continue.
• Click Continue in the top of the screen.
• Finish and close the wizard.

Step 2: Print and scan

• Open System Preferences.
• Click Printers & Scanners.

Step 3: Add printer

• Click the + sign.
• Click Add Printer or Scanner…

Step 4: Toolbar customization

• Right-click the toolbar.
• Click Customize Toolbar.

Step 5: Advanced

• Drag Advanced to the toolbar.
• Click Done.

Step 6: Internet printing protocol (https)

• Click Advanced.
• Next to Type select Internet Printing Protocol (https).
• Next to Device select Another device.
• Next to URL enter: https://printservice.utwente.nl/printers/follow-me/.printer
• Next to Name enter: Follow-Me.
• Next to Location enter: UT.
• Next to Use click Select Software.
• Select Xerox Altalink C8135.
• Click Add.

Step 7: Finisher

Click OK.

When printing for the first time on the Follow-Me printer, your credentials are required.

• Next to Name enter your UT email address.
• Next to Password enter your password.
• Check Remember this password in my keychain.
• Click OK.

Clear the queue and removing the printer

• (Optional) If you see a bouncing printer icon on your taskbar, click on it to open the printer screen. You will most likely see a message saying: “Hold for authentication” make sure to delete the prints that are waiting in queue for you here by clicking the cross icon in the end of the row. If there are no prints waiting here you can skip this step.
• Press CMD + Space (or click the magnifying glass in the top right of your screen) and type Keychain (the box will automatically fill in the rest of the word keychain when you start typing. In Dutch this option is labelled “sleutelhanger toegang”. Press Enter to confirm.
• Make sure to select “All items” in the keychain window.
• Search the list for the option Follow-me (blue icon) in the category ‘Network password’.
• Right mouse click or CTRL + click this entry and select: Delete “Printservice”, confirm this action by clicking Delete.

INSTALL FOLLOW-ME PRINTER

Step 1: Open printer settings

• Go to the Dash.
• Enter Printers.
• Click Printers.

Step 2: Add new printer

• Click Add.

Step 3: Authentication

• Under Devices > Network Printer select Windows Printer via Samba.
• At smb:// enter printservice.utwente.nl/Follow-Me
• Select Set authentication details now.
• At Username: enter your UT e-mail address.
• At Password enter your corresponding ICT account password.
• Click Forward.

Step 4: Choose driver

• Select Provide PPD file.
• Click the folder icon next to (None).

Step 5: Select .ppd file

• Download the PPD here.
• Browse to the location where you have stored the .PPD file
• Select the file.
• Click Open.

Step 6: Choose driver

• Click Forward.

Step 7: Installable options

• Set Input Trays to 5 Trays.
• Check Job Storage.
• Click Forward.

Step 8: Describe printer

• At Printer Name enter Follow-Me.
• At Description enter Follow-Me.
• Click Apply.

Step 9: Properties

• Right-click the Follow-Me printer icon.
• Click Properties.

Step 10: Printer options

• Select Printer Options.
• Set Paper Size to A4.
• Set Input Slot to Tray 3.
• Set 2-sided print to 2-sided Print, Flip on Long Edge.
• Click OK.

You are now ready to print.

You can print all popular document formats, including Microsoft Office and PDF by sending an email with a document attached to mobile-print@utwente.nl.

• On the printer, select Connect for Microsoft OneDrive. 
• Sign in with your UT OneDrive credentials. 
• Choose whether you want to print or scan document(s). 
• Browse your OneDrive storage to select a document to print (Office, jpg, tif, png, pdf file format), or to save a scan.
• Select OK to start the job. 

The printer will be rebooted every morning around 6:00. This process erases all pending documents.

You have probably selected the wrong paper size for the document you wanted to print. Check whether this is causing the problem: Whenever possible, use A4 or A3 size. Try to avoid the Legal or Letter options. You can do so using the print menu of the file you wish to print. 

• Click the “Follow Print” button.
• Select the right document.
• Click the Info button on the screen.

In the print menu, select the option to print multiple pages on a single piece of paper and make sure to always use two-sided printing.

Students do not have a home directory, so they cannot use this feature.

Third parties cannot use the MFPs on campus. You can print in the Xerox Reproshop, located in the Bastille and Carré buildings.

The director of the faculty or service must approve the request for an additional printer. You can request by contacting the Servicedesk ICT.