Douwe Egberts takes care of everything regarding the maintenance of the machines. The operators will ensure the (cleaning) maintenance and refilling of the machines. They will be at UT every day and will be on site within one hour in case of defects.
There are two different kinds of coffee at UT. Freshly ground coffee and an instant variety. Coffee strength, sugar and milk can be adjusted to your own liking for both coffee types. Tea is also available in this new set-up.
Free coffee and a paid type
Free instand coffee is available for all employees using the employee card. Additionally, there is also a paid coffee type that will be available for € 0.45. The machine does not need to be unlocked for the paid type (and thus does not require a staff card); instead you can pay with your debit card. The difference between the free and paid coffee is the way it is made. The free type is DE Instant Good Origin and the paid type is DE Espresso Smooth Selection.
All sorts of coffee options on campus
With the different types of coffee from the machines, the coffee from the cafeterias and from the coffee corners there is a lot of choice for employees and students. The Facility Department thus hopes to meet everyone's taste and budget.
What to do if you paid for your coffee or tea and nothing comes out of the machine
If you selected a beverage and money has been deducted from your card without you receiving a beverage in return, then you can contact Douwe Egberts. Do this as quickly as possible so they can refund you, using this form:
The machines have been placed in deliberation with the faculties and departments. If there is a need for an additional machine or if a machine needs to be moves, then please contact your department or faculty contact.
Orders placed before Wednesday 12:00 with Douwe Egberts via the order form (only visible for employees after login) will be delivered to your workplace no later than on the following Wednesday.
The basic type is still free coffee for all employees. This is possible by unlocking the machine with the staff card. Moreover, there is an option to acquire a department card. Additionally, there is now also a paid coffee type that will be available for € 0.45. The machine does not need to be unlocked for the paid type (and thus does not require a staff card); instead you can pay with your debit card. For all machines, the consumptions and separate orders are charged centrally per faculty or department based on the counter positions and orders.
For questions or comments, you can contact your building contact.