20 January 2022

Improvement process Proactis

Since the summer of last year we have been working with Proactis for ordering products and services at our university. While the implementation of Proactis represents progress in many areas of the purchase-to-pay process, we also see that there is still much room for improvement. To get started with the improvements, we designed an improvement process. We would like to inform you about this process in this message.

Improvement process

In order to go through the improvement process properly, we have set up a structure with a user group, an advisory board and an improvement team. The first meetings of these groups took place late last year. During those meetings we identified key areas of focus to work on, which are:

  • improving the information provision regarding orders;
  • evaluating and possibly adjusting the 3-way matching process (matching invoices with associated orders and receipts);
  • easing the workload of purchasers in the ordering process.


If you have any questions or suggestions for improvement, we would like to hear them through the Front Office P2P, which can be reached by email p2p@utwente.nl or by telephone on 053-489 7676.

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