Welcome new colleague!
Congratulations on your appointment and welcome to LISA! Great to have you here! On this page, you will find everything you need to know about our way of working and other useful facts to quickly find your way around LISA. If you have any questions, don't hesitate to let us know. Good luck!
Library, ICT services & archive
Library, ICT Services & Archive (LISA) is a service within the University of Twente that provides services to staff and students in the areas of the University Library, ICT services and the Archive. LISA aims to promote research, learning and working with meaningful innovative solutions and optimal use of resources. With a focus on continuous innovation by expert staff together with users, LISA strives to provide excellent services, resulting in measurably high customer satisfaction.
In addition to the staff, LISA consists of eight different departments:
- Embedded Information Services (EIS)
- Operational Information Learning Services (OILS)
- Archive & Document Management (ADM)
- Demand & Supply Management (DSM)
- Customer Support (CS)
- Projects & Development (PD)
- IT Infra and Operations (ITO) departments
- University Information Management (UIM)
Who is who
We are a large department (about 180 employees), so don't worry if you don't know everyone right away. On our contact page of the service portal LISA, we will help you get started by displaying a description of the various departments. The service portal is important to us anyway, as it lists all our products and services. Good to have a look through it!
INTERNAL COMMUNICATION
We use the LISA intranet environment within LISA to keep each other informed of relevant developments, via the newsletter that comes out monthly, among other things. Because you now work at LISA, you automatically join the newsletter mailing list.
LISA'S STRATEGIC PRINCIPLES
We have a number of key strategic principles that we follow within LISA.
- We are a professional discussion partner for clients and maintain our discipline-specific skills
- We actively contribute to UT's strategic goals and are at the forefront of developments
- We deliver businesslike solutions, with stability and continuity being paramount
- We work together: in the UT-wide chain, with selected suppliers and with other higher education institutions
- We reduce unnecessary "administrative" work as much as possible
- We provide services instead of products and ensure that these are easy to use, easy to change, sustainable, stable and secure
- Self-service 24x7 for and by the user, from any device and location
- We keep our services as simple as possible and reduce complexity
- We measure service performance and proactively seek improvements
LISA MEETINGS
We try to organise a LISA-wide event two or three times a year. This is usually done by LISA's party committee. These occasions take place at the start of the new academic year, towards the Christmas holidays and a closing drink before the summer. You are automatically invited to these as a LISA employee.