MSc University of Twente

Sam: a guided chat assistant

Please indicate your overall satisfaction with Sam (that's how we call our tool)

On a scale 1 - to 10 points: where 1 is "totally not satisfied" and where 10 is"fully satisfied"

Based on our data we assume that you’ve used the chat after you’ve started with your application process. Intentionally Sam was made for questions prior to the application fase. Can you tell us why you’ve used the chat at this stage of your journey? What was your motivation or concrete question to use this tool?

Is there any topic or question you would like to get answered in the chatbot as well?

If we would offer a chatbot (guided questions and answers like Sam does) or a WhatsApp number (personal questions with waiting time) for every student starting an application - what would be your preferred communication channel?

Chatbot

Why this channel?

Is there anything else you want to say?

e.g. what do you like most/less in the chatbot?