Upon arrival

How to arrange internet access

To arrange your internet connection, you need a student number and password to log in to computers in the UT library or in your faculty building, or to set up a wireless internet connection on your laptop.

On Campus Students

On campus Bachelor, Master and Exchange students will receive their student number and password during the Kick-in Introduction Days. If you did not attend the introduction days, you can request your student number and password at the ICTS Service Desk. On campus PhD students will receive their student number and password upon arrival through their faculty contact person.

Off Campus Students (ITC)

ITC students will be guided in arranging internet access by ITC Student Affairs upon arrival during registration.

Wireless internet: EDUROAM

For wireless internet connections the UT uses eduroam: a secure, world-wide roaming service allowing wireless internet access across the UT campus. Eduroam covers the education buildings, on campus housing accommodation and most other areas on campus. Please visit the website of the ICTS service desk website for step-by-step manuals on how to install eduroam on your wireless device.

SNT HELP DESK

Studenten Net Twente (SNT) helps UT students connect to the internet on campus. For problems with (wireless) internet connection please contact SNT; their website provides manuals for setting up a (wireless) internet connection or VPN connection.

Contact information

Campus location: Horstring West 130
Opening hours: Mon-Fri between 10:00 and 17:00

T: +31 (0)53 489 3266
E: helpdesk@snt.utwente.nl
W: www.snt.utwente.nl

ICTS SERVICE DESK

For questions about web applications, UT software, passwords, eduroam and other general ICT questions, please contact the ICT service desk.

Contact information

Campus location: Horstring West 122
Opening hours: Mon-Fri between 08:30 and 17:00

T: +31 (0)53 489 5577
E: icts.servicedesk@utwente.nl
W: www.utwente.nl/icts/en/

ITC helpdesk

E: helpdesk@itc.nl