The University of Twente aims for excellent education and groundbreaking research.
Through an extensive quality assurance system and frequent evaluations and communications, the University of Twente (UT) has insight into the performance of the University itself, its programmes and its staff. This enables UT to identify areas for improvement, ensure targeted deployment of resources in specific areas, and ensure that the University's goals and ambitions are met.
Quality is essential for our bachelor’s and master’s programmes. These programmes must meet strict standards and guidelines set by the national government and the Accreditation Organisation of the Netherlands and Flanders (NVAO). The NVAO plays a crucial role in ensuring the quality of higher education in the Netherlands and Flanders.
Both internally and externally, the quality of our education is closely monitored. The process of quality assurance is organised at various levels and involves various parties, such as the Executive Board, deans, programme directors, teachers and students. Everyone has their own responsibility when it comes to monitoring educational quality. Moreover, every six years there is an external assessment by a panel of experts for both the University as a whole and individual programmes.
Tools for improvement and evaluation
To evaluate and improve educational quality, UT uses a variety of instruments. Several times a year, the University gauges student experiences and opinions through questionnaires and student panels in order to gain insight into the programmes and facilities offered. In addition, each programme is evaluated through annual development plans and reflection meetings with the Faculty Board. An innovative dashboard has been developed that collects a large amount of data and provides insight into all essential information for each programme. This tool facilitates internal dialogues regarding our education's current status and casts a glance at future developments and trends.
Who contributes to the quality of education?
In the fall of 2019, UT hosted the Institution Test for Quality Assurance (ITK). All Dutch universities are periodically assessed in an institution test conducted by the Accreditation Organisation of the Netherlands and Flanders (NVAO).
The ITK is a periodic evaluation of an institution's internal quality assurance. It looks at how the internal quality assurance system works together with the quality culture to ensure that its own vision of good education is actually being realised.
On 22 March 2020, UT received the review committee's advisory report: our University met all criteria and received a positive decision, meaning there is great confidence in the University's internal quality assurance system. The next institutional review will take place in 2025.
UT has drawn up ambitious quality agreements for the period from 2019 to 2024, aimed at improving the quality of education. Various programmes worked intensively together within their faculties to shape the plans. Subsequently, these faculty plans were translated into five programmes:
1. Community building
2. Learning facilities
3. Teaching professionalisation
4. Developing students’ talent
5. Global citizenship
In order to realise these ambitions, the Ministry of Education, Culture and Science (OCW) has made study advance funds available. These ensure financial support for the realisation of the agreements. For UT, this means an amount of approximately 2.5 million euros in 2019, which will increase annually to about 7.5 million in 2024. Annual consultations will be held between decentralised and central participation bodies in order to discuss and distribute plans and resources.
Please contact the QA-team (email@example.com) if you have any questions about the organisation of ensuring the quality of our education.