CTIT Universiteit Twente
Centre for e-Government Studies

2007-05 DG.O conference

May 2007: DG.O conference

During the Digital Confernment Conference (DG.O) in Philadelphia Willem Pieterson presented a paper about his research about the choice of and the use of service channels. The title of this paper is "Channel Choice Determinants; An exploration of the factors that determine the choice of a service channel in citizen initiated contacts". This can be downloaded on the website of the Digital Confernment Society of North America and also on this website.