CTIT Universiteit Twente
Centre for e-Government Studies

2007-05 A counter, does the citizen like that

May 2007: A counter, does the citizen like that?

In the VNG journal (20 april) an interview with Alexander van Deusen about “Electronic public services in the future” is published. In this interview talks Van Deusen over the most important results of his research. The crucial result is that the different points of view about the future of electronic services are based on assumptions rather than on facts.