CTIT Universiteit Twente
Centre for e-Government Studies

2006-02 From offer to question

February 2006: Publication: Van Aanbod naar Vraag, Tijd voor een Perspectiefwisseling (From offer to question. Time for a change of perspectives)

Since the 80th and 90th many electronic services are offered by the government to the citizens. The ICT department of the government evaluated the goals of the programs and the construction of (inter)national priority lists, but these evaluations are very offer-oriented. If we take a look at what citizens are asking for we see that the offer has its limits. These are the actual usage of the electronic services by the citizens. Citizens use these services not as often as they could, compares with the Internet usage and the use of e-commerce. This intervention was sponsored by the Ministery of internal affairs and gives some possible explanations for why the use of the services is smaller than the offer