CTIT University of Twente

2006-11 Usage of electronic public services in the Netherlands

November 2006

Jan van Dijk, Marieke Hanenburg & Willem Pieterson

Research usage of electronic services of the government in 2006

[Gebruik van Nederlandse Elektronische Overheidsdiensten in 2006]

The research program analyzed the motives of the citizens to use online services of the government and how they use them on behalf of the Ministry of Internal Affairs. But also citizens seem to like these services, they don’t use them often. Many of the services aren’t known by the citizens. Moreover many citizens don’t have the ability to use electronic services.

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