As a UT student, you can benefit from a wide range of healthcare institutions and services on our campus.
At the UT campus, you can find a dentist, physiotherapist, and psychologist, among others.
In case of emergency
In the event of a life-threatening situation, you should call 112 for an ambulance, the police or the fire brigade! If you are on the UT campus, you should call (053 489) 2222.
UT campus is smoke-free
The entire campus of UT, excluding the residential area, is smoke-free. Smoking is prohibited within the smoke-free area, see the campus map. More information at the UT website.
About health insurance
As an international student, you will experience health care in the Netherlands differently from what you are used to in your own country. But don't worry, it is only organised differently.
Firstly, you need to make sure you are properly insured during your stay in the Netherlands. By law, you are required to have health insurance. Your personal situation will determine which type of insurance you need.
The healthcare benefit (zorgtoeslag) is a subsidy provided by the Dutch government towards the costs of your Dutch health insurance. To check if you qualify for this benefit and to apply, you should contact the Belastingdienst (Dutch tax office). Only students with Dutch health insurance or students who are registered with the CAK may be entitled to the benefit if they meet the conditions.
Find a general practitioner
Secondly, when you arrive in the Netherlands, you should register with a local General Practitioner (GP) or local family doctor practice (huisarts in Dutch). This person is your first point of contact for healthcare in the Netherlands, only with his or her referral you can access medical specialists, hospital tests, and prescription drugs.
How to choose a GP?
You can choose a local practice yourself. For example, you can register with the GP located on campus (independent from UT). Or you can decide to register with other practices in the cities of Enschede or Hengelo (‘Midden Twente’). You can see an overview of GPs on Zorgkaart Nederland, or visit the city hall of your municipality. But please be aware, it may be difficult to find a suitable GP (other than the campus GP), as nearby practices may not be taking new patients. We advise you to register with a GP practice as soon as possible after your move. If a practice has multiple GPs, you can indicate your own preference for a specific GP.
Details on the Dutch healthcare system
Within the Dutch healthcare system, you may face situations completely different from those you are used to in your own country. Here are a few examples.
Basic health insurance only gives limited coverage of medical expenses
Basic health insurance only gives limited coverage of medical expenses (such as General Practitioner, maternity care, Hospital care), so you are advised to take out extra insurance for mental health, dentist, emergency travel, or other issues.
GPs in the Netherlands are less likely to prescribe antibiotics
GPs in the Netherlands are less likely to prescribe antibiotics and other medication than in many other countries. Most medication is not freely available at the pharmacy and requires a prescription from your GP after a personal consultation.
The distinction between a pharmacy and a drugstore
There is a distinct difference between what a pharmacy (apotheek) and a drugstore (drogist) sells. If you receive a prescription for medicine from your doctor or specialist, you must take this to an apotheek. You need to register with your local apotheek in the same way you need to register with your GP.
A referral to speak to a specialist
If you want to speak to a specialist (for example in a hospital), you need to have a referral from your GP. You will also need this referral to get the costs covered by your insurance company.
For a job, you need basic Dutch health insurance
If you have a job, you’re obliged to take out a regular basic Dutch health insurance. You need to change your (AON, or EEA) student insurance to basic Dutch health insurance and you will also need to get separate liability insurance.
Dutch doctors have a professional code that forbids them from passing on information about their patients, even to the authorities.
Anonymous tests and treatments
You can get anonymous tests, treatments and vaccinations via the GGD.
Check ratings of healthcare institutions
You can check ratings of different healthcare institutions in the Netherlands at Zorgkaart Nederland.
Overview of healthcare institutions on campus
Company doctor and health & safety service
The company doctor and the occupational health and safety service are provided by ArboUnie.
Check out more information at the Arbo Unie website (in Dutch only).
The most obvious reason for a dental visit is a tooth ache. It's commonly said that you should see a dentist twice a year. Inside building De Sleutel (no 58 on the campus map), you will find dental practice Huizinga. In the same building, you can find a GP medical centre.
Basic Dutch health insurance does not cover dental costs.
Visit the website of the Campus Dentist for more information.
You can consult a dietician if you are experiencing issues regarding eating or drinking or if you have questions about nutrition or changes to your weight. Dietician Marike ten Oever is available by appointment. She holds her consulting hours inside the Sports Centre or the GP medical centre.
Check out the website of Dietist Ten Oever for more information.
Emergency Clinic/After-Hours Clinic (Spoedpost)
If you need medical assistance during the evening, night-time or on the weekend, you should contact the Spoedpost (Emergency Center):
- Enschede +31 88 555 1188
- Hengelo +31 88 555 1155
Remember to have your health insurance card and your Citizen Service Number (BSN) ready.
You must always call the Spoedpost before visiting. Perhaps telephone advice is sufficient, or a doctor or ambulance will be sent to you immediately. Otherwise, you can schedule an appointment. Check your insurance cover as there may be additional costs.
Check for more information the Spoedpost website (in English).
There is a GP medical centre on the campus aimed specifically at students and university staff. You can find it in building De Sleutel (no 58). More information can be found on the Campus GP website.
Psychotherapy, or talk therapy, is a way to help you with mental issues and emotional difficulties. Psychotherapy can help eliminate or control troubling symptoms so you can function better and can increase your well-being and healing. The Psychotherapy Centre Twente was an initiative of the University of Twente.
Check out more information about psychotherapy at the website of Psychotherapy Centre Twente.
The practice is located inside the Sports Centre (building no 49). Check out the website of Topvorm Twente for more information.
The medical centre on campus houses the Travel Doctor Enschede. You can visit the Travel Doctor for expert advice regarding your health, education, vaccinations, and malaria prevention, all necessary for a pleasant and healthy stay abroad.
Check out more information about the Travel doctor on the website of the Campus GP.
When you need a helping hand
If you have personal circumstances or are experiencing personal problems that are affecting your studies or your well-being, feel free to talk to our advisers and counsellors from SACC.
Check out more information about well-being and mental health at our well-being page.