What do we collect?
We are collecting all information you provide to us in this survey. If you share your identity, we could verify our service provision to you in the past. We will never create a digital connection between the survey results and your contact history. Additionally, due to legal and security reasons, we collect the data collection date and the courntry IP from which the survey results are shared with us.
Why do we collect this data?
We want to provide you with the best service provision possible. To do this, we need to know what you think of us and how you have experienced our service. When filling out this survey, you will help yourself and other students receive the best possible service!
How will we use your data?
By analysing the data we collected through this survey every quartile (every module), we can pinpoint where our service is up to improvement and we can then ensure that our service provision goes (and stays) up to par. If you make your identity known to us, we can even see how the feedback you provided is connected to the exact communication we had with you. With that help, we can make concrete improvements.
How long will we keep this data?
The individual results are stored for up to three months. At the end of each university module, we will combine the results into a dashboard, which we will store indefinitely. This ensures that we can identify trends in our service provision. Personally identifiable information (student number) will not be transferred to a dashboard and will thus always be deleted after one quartile.
How secure is this data and what are your rights?
The data you provide to us in this survey is stored very securely. At UT we comply to the European privacy law (GDPR). If you choose to share your identity, you receive some additional rights which you can invoke after submitting this survey. You have the right to access, view and edit your survey results. You also have the right to be forgotten, meaning we delete your student number or full survey results upon your request. Please note that you only receive these rights when you share your identity, else we have no means to identify which survey result is submitted by you. When filling out this survey, you have the right to quit at any point. Your answers thus far will be deleted and will not be shared with us.
Who to contact?
If you have questions regarding this survey or want to invoke your rights, please contact Student Services at studentservices@utwente.nl. If you have concerns regarding the GDPR compliance, please contact our Data Protection Officer at dpo@utwente.nl. For more information, see utwente.nl/privacy.
