From development to implementation of decision support for duty- and workstation rostering in hospitals
Jens Brunner

We consider a practical physician scheduling problem at hospitals. We formulate two mixed integer linear programming models for duty- and workstation assignments. The duty-roster model assigns physicians to 24h- and late-duties whereas the workstations-roster model assigns physicians to actual workstations for each regular working day. To promote for job satisfaction we take into account fairness and preferences. We present the status of the software development and an evaluation of our models. Furthermore, we discuss lessons learned from the project and highlight some barriers when it comes to implementation of decision support systems in practice.

Jens Brunner is Professor of Health Care Operations/Health Information Management at the University of Augsburg. He received a PhD from the TUM School of Management in 2009 and a diploma degree in Business Administration from the University of Mannheim in 2006. Before coming to the University of Augsburg, he worked at the University of Mannheim and at the TUM School of Management. Professor Brunner teaches courses in service operations management, modeling and optimization, integer programming, and health care management. His research interests center on design and analysis of service systems using quantitative methods. A special focus is on processes in health care. His work has been published in IIE Transaction, Health Care Management Science, European Journal of Operational Research, etc.