Qualtrics
Qualtrics is a worldwide leading survey tool, in terms of functionalities, security, and privacy measures. Qualtrics survey software allows you to create online questionnaires for your research. The faculty license is valid until October 2026, after which Qualtrics will be replaced by Crowdtech.
Only staff and students of BMS can make free use of Qualtrics for research purposes.
Crowdtech replaces Qualtrics
UT will replace its current survey tools with Crowdtech. At BMS, we therefore aim to stop using our current survey tool Qualtrics by October 2026 at the latest. Read more on this via our BMS communication and the support page on the service portal.
Training & support
UT Survey Support is organizing practical support sessions together with Crowdtech. During these sessions you can enter your own surveys into Crowdtech, get advice on translating your Qualtrics surveys, and learn how to make the most of the new system. We warmly encourage you to make use of this support – both for your own research and for student projects.
For a full overview of training dates: www.utwente.nl/surveys
FAQ
I have active research projects in Qualtrics that run through 2026. Until when can I continue data collection in Qualtrics for my research?
Our last Qualtrics license period starts on Nov 14, 2025 and runs until Nov 13, 2026. In September 2026 we will enter into discussions with Qualtrics about the license, as there is an expiration term of 1 month, so in first week of October we will have to make our decision known to Qualtrics. We therefore recommend securing your research data from Qualtrics on the UT servers no later than the end of October 2026 unless we advise otherwise in an earlier communication.
Despite the above, we do strongly recommend testing if your questionnaires can run in Crowdtech, to know if the functionalities are there, so you won't face any surprises if you do have to do your data collection through Crowdtech.
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Do you have concerns about the transition to Crowdtech? Report any gaps in functionality as soon as possible!
We encourage you, as a BMS researcher or student, to sign up to start exploring and testing Crowdtech's functionalities for survey design in your research context as soon as possible. The timely identification of any gaps in functionalities between Qualtrics and Crowdtech will guide the continued development of the Crowdtech survey tool for academic research. Report your issues via survey-support@utwente.nl, with cc research-support-bms@utwente.nl.
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- For issues with your account or permissions, contact the BMS Brand Admin Lorette Bosch-Padberg (email: bmslab@utwente.nl)
About Qualtrics privacy security
- BMS has concluded a data processing agreement with Qualtrics about processing personal (sensitive) data, however the user have to take additional steps to safeguard privacy of respondents. Besides the security measures by Qualtrics, the users bear responsibility in their survey set-up for the privacy of their participants/respondents. Qualtrics provides guidance that enables its users to be GDPR-compliant.
- We have included that our organization license does not include AI features. So our data may not be used by a generic third-party for generative/machine-learning models.
- For medical/health-related and special (high-risk) personal data our advice is to use TiiM.
- Qualtrics follows strict security measures, is GDPR-compliant, and stores data in an EU-based data center. They are ISO 27001 certified and FedRAMP authorized, ensuring top-tier security standards
- Qualtrics explain in their privacy statement how they handle personal data (of your qualtrics account, not your survey respondents) collected during the normal course of business (sales, marketing, and support), as well as how data are processed in its software and services.