The research agenda of CHOIR is almost exclusively driven by the healthcare sector. Placing our PhD candidates at healthcare organizations enables us to be in close contact with problem owners, and helps us to identify challenging research topics. In particular, we target problems that are experienced by various care providers at the same time, and problems which encompass the entire patient care path rather than single resource / department problems.

In close collaboration with the healthcare sector, we take on their complex logistical challenges regarding the efficient and effective orgnization of healthcare delivery processes. We use a scientific approach to design and / or optimize the planning and control of processes, and take into account each stakeholder’s perspective. We believe that optimizing healthcare operations for all the stakeholders involved is an essential condition for successful implementation. This not only involves optimizing the efficiency of processes, but also the quality of care and quality of labor. Typical problems we solve are related to waiting time, access time, cancellations, workload pressure, overtime, utilization, combination appointments (one-stop-shop), inventory costs, and transportation distance.

Our research can be divided into the following focus/research areas

Ambulatory care

The provision of care to patients that do not need to be hospitalized. Included is primary care, as well as hospital based services such as diagnostics and outpatient clinics.

Surgical care

Operating procedures for the (injury) treatment of patients take place in surgical care facilities. Examples are the operating theater and anesthesia facilities.

Inpatient care

Inpatient care services provide care to patients that are hospitalized and require room, bed, and board. Examples are the intensive care unit and general nursing wards.

Emergency care

Emergency care entails the initial treatment of patients with an acute medical problem, such as accidents. This care is provided at the hospital (e.g., emergency departments), as well as outside hospitals (e.g., ambulances).

Residential care

Residential care services support daily living activities with medical and nursing services if required. Examples include nursing homes and psychiatric hospitals.