1)   General questions

I'm studying outside the Netherlands and I have a question regarding your exchange programme.

Your main source of practical information (application procedure, language requirements, deadlines, etc.) is the general UT website for Exchange students

Your main source of content information is the 'Faculty of Engineering Technology (ET)' website for exchange students, including this FAQ.

An additional source of content information is the Faculty Exchange Coordinator. The email-address to use is 'Exchange-ET@utwente.nl', rather than her personal address.

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Who is my contact person in the Faculty of Engineering?

Your contact person is the exchange coordinator dr.ir. Dorien van de Belt. She prefers to receive emails on the following address: Exchange-ET@utwente.nl, rather than her personal address. After you have arrived here, it is quicker to get an answer to any question you might have by going to one of the open hours rather than sending an email.

Different names for the same functionary are: 'Faculty exchange coordinator', 'Departmental Exchange Coordinator', 'Departmental Erasmus Coordinator', etc. So if you need a signature from someone with this kind of function, please go to the exchange coordinator dr.ir. Dorien van de Belt.

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2)   Language

Your university is located in the Netherlands. Are all courses taught in Dutch or English?

The majority of courses are now taught in English. The so-called HTHT minors and the ET exchange packages in civil engineering, industrial design and mechanical engineering are all taught in English, as well as virtually all MSc courses. If you look up a course in our Course catalogue, you can always find the language of instruction for this particular course.

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3)   Choosing & changing courses

I am a student in Mechanical Engineering (or a related discipline) at one of the following universities:  Kaunas University of Technology / Linköping University / Tec de Monterrey / University of Aveiro / University of Stavanger. I heard that my university and the University of Twente are participating in the "ECIU Twin Programme Mechanical Engineering". Does this limit my choice of courses?

It probably does, but you should check with your home university if you are participating in this Twin programme or not. Within the Twin programme, the partners have agreed to offer each other's students specific course packages, which can be found on the Twin website (you might have to scroll down on that page!). 

If you are participating outside this Twin programme, then you have the same choice as students from the rest of our partners (who do not participate in this Twin programme).

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I have been admitted as an exchange student to your faculty, but I would like to or need to change some courses. How can I do so?

Once you are here, you will be able to check and optionally change your approved course list. During the introduction week ('Kick-In') you will meet the Exchange Coordinator, to learn more about how to check and to change your course list.

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I'm trying to find out when the lectures are planned of (some of) my chosen course(s), but I can't find anything in your schedule.

On this website about Planning & Timetables you can find information when a particular timetable is published (go to the FAQ and look for the question "When will timetables become available?"). In general this happens a few weeks before the quarter starts, so it is certainly possible that the course you're looking for, is simply not published yet.

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I've started with my lectures here at the UT, but I'd like to (de)register from one of more courses. How do I do this?

The Student Services Desk offers information on (de)registering from/of courses.

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4)   DOcuments

AT THE BEGINNING: I've just started my exchange time and now need a/some signature(s) on some document(s) ('proof of arrival', 'proof of attendance', 'learning agreement', etc.). How can I get those?

Go to one of the open hours and have your document(s) signed and stamped. 

Before you ask for a signature, make sure that you have filled in as much as possibleThe name and email-address of your faculty/UT contact person can be found by following this link: Exchange coordinator. Some "Learning agreements" might also ask for a signature of the Institutional (Erasmus) Coordinator. For the UT this is dr. Inge Broekman

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TOWARDS THE END: I'm almost finishing my time at the University of Twente, and I need a/some signature(s) on some document(s). How can I get those?

Go to one of the open hours and have your document(s) signed and stamped. 

Before you ask for a signature on a Learning Agreement or other document, make sure that you have filled in as much as possible. The name and email-address of your UT contact person can be found by following this link: Exchange coordinator

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TOWARDS THE END: I need a Transcript of Records of the courses I've done here at the UT. Where can I get this?

You can request a ToR at the Student Services Desk, either via email (StudentServices AT utwente.nl) or through their contact form on the website.
Your login credentials should give you access to Osiris for a while, so you can (and will have to) keep an eye out for your ToR to be complete. As soon as all your marks have been processed, send the request to the Student Services Desk. If your university needs a hard copy or needs to have the ToR sent to them directly, do kindly ask the Student Services for this service. 
(In the near future the ToR's will be sent automatically, but it is not sure yet when exactly this service will be fully implemented.)

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5)   INTRODUCTION / KICK-IN

I have a question regarding the introduction period ('Kick-in'). Who should I contact?

You wil receive information regarding this, including a contact address. However, you can always check the 'Kick-in' website. During the Kick-in you will be introduced to the university in general, and to the programme in particular. For the introduction on programme level you will also receive more information by email.

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6)   Accommodation

I have a question regarding my accommodation. Who should I contact?

All questions regarding practical matters such as accommodation should be answered on the UT website for International Students. For questions not answered on that website, they offer a contact form.

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7)   VISA

I have a question regarding my visa application. Who should I contact?

All questions regarding practical matters such as a visa application should be answered on the UT website for International Students. For questions not answered on that website, they offer a contact form.

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8)   Other practical matters

I have a question regarding some other practical matter. Who should I contact?

All questions regarding practical matters should be answered on the UT website for International Students. For questions not answered on that website, they offer a contact form.

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